My husband and I secured our first home's mortgage through Cambridge Savings Bank. The process was…read morevery hit or miss, some parts went very smoothly and some were so stressful I thought the whole thing would fall apart. In the end it all worked out, thankfully. The staff were helpful but were slow to communicate and did not go above and beyond for us as first time buyers. Kind of disappointing. I figured our mortgage would get sold to a bigger lender/bank so I guess it doesn't matter in the long run but that aspect of this whole process is what made it the craziest/most stressful.

As a follow up to my previous review:…read more I was quite happily surprised to have a senior level customer service representative contact me to apologize for my bad experiences with Cambridge Savings Bank. Jennifer was extremely professional, intelligent and very apologetic. I explained that I really want to keep my banking business with a local bank, and not a monster like Bank of America, but I simply can't do that with such bad experiences like a non-working ATM card while overseas, or a mediocre online banking system. Jennifer and Cambridge Savings Bank have since set the standard for customer service: they have offered to reimburse me for any costs that I incurred as a result of the ATM card not working. They also explained the problem with the online bill system. Since our conversation (within the last 2 weeks) they have added a feature to the online bill system that is at least a step forward. She also explained that a solution will be coming soon. Assuming the online bill problems are fixed, I will stay with Cambridge Savings Bank for a long time. Jennifer was absolutely fantastic and THIS is why I use a local bank. Thanks Jennifer and CSB!

The people who work at this bank are awesome! They treat their customers with respect and kindness…read more Citizens is a nice regional commercial bank chain.

I came to this branch because it's the closest one to my office. I needed to deposit wedding…read morechecks (yay!) which the branch manager told me would be easiest done by opening joint accounts. It was "no problem" that my husband wasn't with me...they could do it all that day and get them deposited. It took almost two hours to open two accounts (I've worked for banks so I know this is a ludicrous amount of time, but I paid the parking ticket afterwards and didn't complain much). I wasn't happy with the service from Shiva - the CSR who "helped" me with the accounts. But I thought that upon leaving I was all set. Little could I have known that for over the next month I would receive dozens of phone calls from him, tracking down forms he'd forgotten to give me to sign but that were now somehow super urgent. He called me, and my husband, who doesn't even handle our finances and even though I spoke to him on Friday and told him I'd send the last documents (for the umpteenth time!!!!) again on Tuesday after the holiday weekend, he called MY HUSBAND to get the paperwork. I am so fed up with this bank and the people who work in it. I asked Shiva to list me as the primary on the account since I was the one who had accounts there prior to opening the joint accounts. He listed my husband as the primary. Patriarchial society much? I informed him we did NOT want a debit card for the joint checking account and one arrived in the mail.

I'm surprised no one has written a review, but then again maybe I shouldn't. I doubt that any new…read morekids who just moved in town (who are the ones who would write reviews at this site) would even notice this place. I've used this bank for years. It's an old fashioned bank: no ATM, one office, low employee turnover. Thus, the help gets to know you. Their financial managers are smart; they pay some of the best interest rates around consistently. It is a well-established bank; it survived the Great Depression. Do yourself a favor: Keep the money in the community and do business with them.

I love this bank. Have banked here since I got my first paycheck. Real community bank,…read moreexceptional service and the really go out of their way for their customers. Very knowledgable and long tenured staff who all make you feel how important your business is to them. Agree with other comments - go local - it makes a big difference. Mrs. G

I wish to offer a brief accolade to the employees of TD bank on Mass Ave in Arlington MA. I have…read morebeen associated with TD bank for several years. The employees at this branch are always helpful, pleasant, and professional. As a former banker of 35+ years, these individuals meet expectations for customer service. As the world becomes more and more dehumanized, I hold that nothing will replace a human connection. Thank you. Mary Stewart

My experience with Assistant Manager Sirina Kaykaew was awful. Attempting to cash a check drawn…read morefrom TD Bank with 2 forms of ID , one being a Ma. drivers license was meet with hostility and agorance. I was told by Sirina that if I didn't like the way she did things, I could go somewhere else. She has terrible customer service skills she refused to cash my check because she didn't like my attitude. She does not represent TD Bank well, and should be fired!

I wanted to have some funds in a second back with a branch convenient to me in Belmont. I got…read moreinformation from 3 banks that would be easy to get to, ruled out one where parking was never assured and finally chose Leader. Juliana Perez greeted me when I walked in and proceeded to describe their account options. I chose the Zeugma account with a very attractive interest rate that is paired with a checking account that requires a little activity each month. Juliana explained it all thoroughly and also offered other products and services that I may use in the future. She was charming and professional and made me feel that I had chosen the right bank.

Leader Bank Belmont is amazing. I got sick of my big corporate bank that did care about me. Upon…read moreentering and talking with Abdul (one of the personal bankers) he took care of everything for me! I frequently come in now to have a friendly conversation with him on a weekely basis. That's why this bank is great! They are friendly and actually value your business AND REMEMBER YOU!! I plan on getting my mortage and everything from Leader! Plus they will sell you physical silver and gold. Leader bank has tons of free seminars and always have great rates for savings,CD and mortgage! Ditch the big banks and go to see Abdul!!!

Bait & switch with our refi rate, plus an endless stream of paperwork, document uploads, and other…read moreassorted hoops through which we needed to jump that always seemed to be marked as "time sensitive" made this a very unpleasant experience, but we had already been dealing with trying to refinance for months and took it all just to be done with it.

I love this bank! I've been here about 6 months -- I picked them because they have branches close…read moreto both work and home, but I've ended up loving them for a whole bunch of other reasons: First, they don't really charge fees for anything. And the savings account has an interest rate over 2%, which is better than you'll get in most money markets these days. So financially it's a good pick. They also give you some cash back on card purchases, and refund ATM fees from other banks so you can get cash anywhere. Also, unlike my previous bank, they were able to set up my personal and business accounts in one portfolio so I can transfer money easily from business to personal, instead of having to walk into the bank with a paper check like I did in the last place. Best of all, the customer service is awesome! They've taken care of everything I need, quickly and cheerfully. They'll call you personally if you make a mistake, and cut you a little slack if you go below zero in the account for a day or so before a deposit comes in. I actually *like* going to the bank. The staff makes a point of getting to know customers, and they'll greet you by name and talk for a bit if you have time. Usually they offer me coffee or cookies or a bottle of cold water when I go in. Their hours are good too, open a little later than some banks. All in all an A+ so far.

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Recently opened a checking account and HELOC with Rockland. Tony Carson handled things personally…read moreand did a good job. We'd had a prior poor experience with another local bank who attempted some bait and switch nonsense after providing very clear information and asking very detailed questions, so it was nice to find a bank on the up and up. I'll definitely recommend Rockland in the future.

This Cap One Cafe got a refresh, so it's time for a follow up review! Today was my first time…read morecoming to the bank/cafe since they repainted the interior and started carrying Verve Coffee. It's always been a popular space, but now it's full of light, new furniture, and open space (but still a couple conference rooms). I'm a bank customer, but I much appreciate how the staff welcomes everyone to come here, whether you have an account with them or not. I was very excited to see they now carry Verve Coffee, one of my favorite roasters from California. (They formerly carried Peets.) Cap One customers can use their debit cards for 50% off, which is an even better deal now that the drinks are a bit more expensive. My 12 ounce lavender honey latte was $6 without the addition of non-dairy milk and tax. It was a tasty treat on this cold, cold day - definitely on the sweeter side. There's still an ATM near one of the front doors and another inside, with a large digital display for additional bank products. But again, they're not pushing to sell, so you can just come in for a drink and a chat, or just a relaxing place to sit. The wifi is still fast and there are plenty of outlets. It looks like they now carry some sandwiches and hot food in addition to pastries. So I'll be back!

This place just offer ordinary coffees, but one of the most convenient and comfortable facilities…read morearound Harvard Square for working or studying, like sofas and sockets. I think that's the reason why there were always full of customers. Latte: Hot and cocoa-y, but too small portions. I finished it with just a few sips.

Century Bank is a great bank!…read more Sarah O'Toole, Century's branch manager is one of the nicest people ever! I visit Sarah and her team once a week, not because I need to do banking, but because they're incredibly fun and cool. They're open now!