I have been a member of Metro for many years; I got my first car loan through Metro $180.50 month…read more:) I was having an issue with my debit card; many customer service representatives tried to fix it multiple calls nothing worked. I have two accounts, so it wasn't a big deal I just transferred money around via the app. I was going on vacation; I stopped in at the Newton branch and Ryan Wong greeted me, he was very polite, cheerful and eager to help. Not only did he put the vacation dates on my card he figured out what was wrong with my primary checking account and printed me a new card I tried it at the ATM and WA LA success :) Not only did Ryan help with my vacation request and fix my card he followed up via email with instructions on how I can sent vacation request through the app. Ryan went above and beyond; I want to make sure he gets the recognition he deserves. I not only give Metro five stars I give Ryan five stars.

The review that i have posted, I would tell that all the tellers have been very, polite and help me…read morein all the problems give them to solve. Also I had problem to write this review to give this branch a rate of 5 stars.

My husband and I scheduled an appointment to discuss a home equity line of credit. We received…read moreemail confirming our appointment at 1pm. We show up and the mortgage rep is in their Needham office. The manager calls him and says he can drive up but it will take a half hour. She apologized profusely but then added she was surprised when she saw the appointment come through, since their mortgage rep is no longer in that office. Needless to say, if she knew this info she should have called and told us so we didn't make a useless trip. I typically don't write negative reviews but I also had a less than pleasant experience with the same woman a year or so prior. Although my husband and I both work and contribute financially, she barely acknowledged me, like my husband was the only one she was speaking to. And as the old adage says about assuming..

Just an update to say that I have had no problems with the check depositing anymore! Also wanted…read moreto say that I've only had pleasant experiences at this branch.

I paid off my Home Equity Loan. They are one of the few banks that offer A HELOC in Massachusetts…read moreon a co-op. Their interest rates are competitive. They actually have two branches near my office. I opened an account because the rate was lower if I paid from an account. I will return.

I like this branch. The stuff is very friendly and service is great. In general the Village Bank is…read morea good local bank. The checking account is free and there is very small fee for international transactions if you are traveling a broad.

Save your time and effort and do not choose the village bank. It's been nothing but horrible…read moreexperiences since I chose them two years ago. Monday, I am changing to a credit union. What put me over the edge: On Friday, I found that my redecoration of my apartment had put me near my daily transaction limit. Fine, no problem, I understand those are in place in case your card is stolen, so I called in to raise it so I could make a plane ticket purchase. I had to call 6 times before someone picked up. He told me he'd have to check with the manager. After a hold for 7 min hold he came back and said that it would be lifted, for just the amount of the plane tickets, for 30 min. Excuse me? It's my account and also my money and my limit. In addition, I tried several times, and the manager had actually never executed the raise. (This is not the first time she has failed to help in a situation of mine.) Naturally, I inquired if I now couldn't use my card for a certain time. I was told that it would be 24 hrs until my card worked again. But being that they are closed on weekends, that meant Monday. So, cut off completely from my account for the entire weekend. I inquired if I could use ATM , and he said yes, I could use ATM. I went downstairs and the ATM rejected my card. I called back and was told it had to be a village bank ATM. Which of course is not convenient when I'm traveling for work. So, here I am, unable to use my credit card or an ATM at all. Oh, and they have started canceling all the orders I made on Friday, though they were below my limit. So, please, save yourself the trouble, go get a DCU account.

I have to say, banking at the center has become very frustrating. For one, the drive up ATM has…read morebeen closed for a while. Which makes stopping there on the go much more difficult. When you have to go inside, there is always a huge line to speak to a teller. While the tellers are very sweet, it can take upwards of 20 mins to get to them. It is also very hard to get an appt to meet with a banker. You have to plan several weeks in advance.

Reopen ATM on South St near Brandeis. Closing this convenient ATM is an insult to long term regular…read morecustomers.

Well.. again, I really hate giving low reviews, but people need to know what they're getting into…read more 1) Actual location. I think they're in the midst of renovation, so once the final product is out for delivery, I'll update this review. Until then, this place is sketchballs. It's basically a trailer. Literally. There's a ramp that goes up to this steel box. I'm not sure how comfortable I'll ever be leaving a deposit with this particular branch - I can already picture some guy coming to this place in the dark of the night with one of those fire torches and easily melting a hole into the place. Yupp. Not leaving my money here. 2) Citizens service in general, for me at least, has been really bad. I only use them because my family used them and I've always found it hard for me to close a bank account. Note, they do have an ATM here, which is great when you just need some quick cash or need to make a small deposit (small, because it'll probably be stolen) without wanting to have any human interaction whatsoever. They also have a very small and limited parking space in the back, but I would deter you from going if you have trouble parking or aren't the best driver - it's like playing bumper cars out there.

Would give a zero star review if I could. Cash was…read moredeposited into a closed account in my name by mistake. The teller told me it was on credit only hold and couldn't give me my money back. She called the corporate office and said it could take anywhere from a few minutes to a few hours to unlock the account I told her I had to get to work and asked her to call me when it had cleared. She agreed. I got a call 10 minutes later when I got to work telling me that the account has been unlocked and I was all set. I drove back to the bank, a different teller said that he couldn't pull out the funds and called the corporate office again and spoke with three different departments. At the conclusion, I was told there was nothing He could do. I spoke with the assistant branch manager and asked if she could approve the funds withdrawn since it was my money deposited with cash and there was no question about the validity. She told me that only the branch manager could do that and he wasn't there. I asked when he would be in and she said "maybe tomorrow but he's been calling in sick a lot lately She then said that since it was a closed account they have to issue a check in it could take up to 15 business days. Absolutely the worst customer service I could ever experience. They are basically holding my $2200 ransom and everyone seems to point the finger at someone else. They used to be such a good bank, not anymore. WORST BANK EVER. STAY AWAY FROM CITIZENS BANK!!!!!!

Hours changed without being notified, due to "short staffing" but people inside standing around…read morelaughing having a great time. 2nd time in a year they've changed hours without notifying. Some people don't have the ability to be there before you close for the day at 3pm. Bad customer service.

Oh the Village Bank, you will always hold a small piece of my heart. In what I hope will not become…read morea dying breed in competition with mega banks, the Village Bank is a reminder of what banking used to be, and what should be. Involvement at almost every Newton community event. Superior service provided by managers such as Slater. And of course, the overflowing basket of complimentary lollipops that you wouldn't ever buy, but find yourself sticking a few extra in your pocket. The Village Bank may not have the most amount of locations or services, but they excel what they do provide. No bank will know you on a more personal level and no bank will provide superior service. 10/10 would bank again :)

It's a nice little local bank that isn't big-bank evil, nice people work there, I've had…read morechecking/savings with them for a decade and just learned they're one of only a few places with a fixed-rate home equity lending product. So far, so good. The App is fine, they send me a new card on the rare occasion a merchant has a data breach, and customer service has been above average at multiple branches.

I hate this bank…read more I have my car loan with them. Maybe they don't have a lot of car loans. Maybe they are an amazing place to have a checking account with. With that said, here's my story: Summer 05: I walk into this place because they have never acknowledge that I have paid, there is no way to check my account online, and there is no other way to find out how much left I have to pay. I say "Excuse me, I was wondering if I could get some information on my car loan." Man with thick Russian accent replies "You want to open a checking account?" I say, "No, I want information on my car loan. Do you offer anything online to look this up?" He says "Umm, how much money do you want to put into your checking account?" Eventually, he gives me the information, I leave. Summer '06: Back to Eastern Bank, because surely by now they have fixed this problem. I go in, ask the same question, and a nice lady says that she doesn't know, but she refers me to customer service. I walk over to customer service, and its that Russian guy again, and he ONCE AGAIN tries to make me open a checking account before giving me any information. While frustrated, I appreciate the sitcom like story-line developing, and leave empty handed again. Today: Surely they have updated their systems, surely there is a way to get information without making a 30 minute trip to this horrible bank. I walk in, and say "Excuse me, I have never received confirmation that you have ever gotten my car loan payment. Is there any way to get an update on how much left I have to pay?" And I kid you not, a new guy with a thick Russian accent stares at me for 7 seconds and says "So, you want to open a checking or savings account?" Eastern Bank must be stopped.

I went to use this ATM drive-through because it was raining and it is someone does not charge a…read morefee. I withdrew $200 received 20s I needed two $200 bills had to get out in the rain went inside. Ask the teller if I could exchange for $200 billsand she said you have to have an account in order to exchange for $100 bills. I asked if she was serious. I stopped into manager's office and asked her the same question. She said oh yes, you have to have an account. I'm saying to myself bull you know what I would not deal with this bank I used to have an account there this place is terrible not consume a friendly no customer service no smile. I don't know the woman at the teller. She had a butt haircut on top of everything else she wasn't even like worth looking at totally disgusting. I would not bank here rude all the negatives stay away.

Great branch, friendly staff, in & out banking, honest and great CD rates. Never had a line, you…read moreare helped immediately . will be keeping our accounts here for a long time!

I am very happy to work with People's United Bank. I strongly recommend them for your mortgage and…read moredaily banking needs. We completed a very smooth closing with them. We had Filip as our mortgage officer and he did an amazing job with our application. He was super prompt and on top of everything. Filip explained everything very clearly in a timely manner. He was great with one word. They also offered a very competitive rate as well. I trust them with a great confidence. I'll continue to work with them in the future. If you have any questions, don't hesitate to contact them. They'll help you and take care of you. Thank you so much again!

Avoid purchasing CD's from this bank. Their rates are competitive but their early withdrawal…read morepenalties are much larger than other banks (3% of principle rather than 3-6 months interest).