Still have NOT received an update on my file- or promised exit letter. Or any update other than an email stating they charged my card 3 months after being let go from the program. Due to a lack of proper notation in my file ... I was billed in November 2024 for a "therapy session" on Aug 20th 2024. This was the day I was released from the program due to being understaffed and no longer a priority.. I didn't attend but 10-15 mins of that group before i was disconnected from the zoom call. Their third-party billing, out of Anchorage is not able to see anything other than what Lisa hay relays to her via her notes/ledger... due to a lack of proper chart notations/keeping up with my client file "candy" her third-party billing associate had notes that I attended that therapy session and was told to charge the card on file without giving any outstanding balance notices via mail/email or prior phone call. Due to me being a cash paying, I had written on my intake forms, as well as advised her third-party billing, candy, that I would need a phone call prior to running my card. This was agreed-upon and worked out very well all the way up until Aug 2024.. and now Nov 2024.... This was a fraudulent charge. I reported it to her 3rd party billing Candy, who was unaware and had to review her own notes. She tried to refund me however due to Lisa Hay business practices and ethics I immediately reported the charges as fraud and made a police report with AK troopers. My bank was able to correct Lisa's error. See pictures below added!! After calling Lisa Hay herself (3 times) to inform her of 1-my concerns about the billing and how we were going to fix it. 2- that I still needed copies of my medical/therapy records from her (it's been 3 months). And 3-that I had already reported the charges as fraudulent and my bank took care of it. She then proceeded to email me, threatening me, stating the fact I called her to inform her of the issue that I was harassing her and her 3rd party billing by calling and questioning the charges. She then proceeded to state my actions/responses to this entire ordeal is why I needed her program in the first place...... THEN LIED stating I was "sent to her and her program." I actually self enrolled and inquired about the program myself.. ie- self pay, not court ordered and why she let me go due to understaffed and had other clients that were* court ordered which were higher priority. Needless to say, she is not utilizing her wizard brain and reacting with her lizard brain.. if you know you know--These are her "teachings" RIGHT?! Please please please seek help elsewhere or keep detailed notes on EVERYTHING if you're unlucky enough to have to endure her and the therapy she's providing. Just my opinion and my personal experience. She's threatened me with slander charges if I kept updating my review here. She's threatening harassment charges if I continue to ask for my medical records. I spoke to the same trooper after reviewing her email , he stated this is not classified as harassment and that I have a legal right to my medical records as well as a copy of any billing information exchanged. Especially if there are discrepancies and it's been several months since initially asking documentation in writing to be provided. I hope this paints a pretty BIG picture for those wondering about LEAP, or are court ordered to complete Hay's "program." read more

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LEAP is a program that works with violent offenders. Particularly domestic and child abuse. Some of this population wants to change and become non-violent. Change can be difficult but it's worth it. This staff works hard with clients and is supportive but not enabling. Some clients work hard as well and take responsibility for their behaviors, thoughts and actions and change their lives for the better. Some do not. This population can be difficult. Many are manipulative with their victims and the courts and threatening towards staff when they do not want to look at themselves and take responsibility. Going non compliance with court ordered program is common. Minimization, denial and blame of the damage many of them cause is also common when one one does not want to admit that their violence and abuse against others is wrong and has to stop. The people who work here are not in it for the money. They could work elsewhere and have a less stressful job with more income. These people clearly care about the work they do. The comment about being money hungry is unfounded. The attacks on Ms. Hay are also not reflective of her or her work with clients. One reviewer has not even met her but feels compelled to attack her. Who does that kind of thing? People who are not dealing with their own stuff or maybe people with personality disorders- seem a little borderline to me. These negative reviews say more about the reviewer than they do about Ms. Hay or LEAP. It's a shame they can't respond to these posts. read more

The positive reviews are fake. She tells the clients that no one else wants to work with them. She lies and makes people fail the exit exam so she can take more of their money by adding classes. read more

I attended the LEAP program almost 20 yrs ago and I'm glad I diid. The life skills, and tools I received from completing the program has served me well on more than one occasion. Thank you read more

Please read before enrolling. I am a licensed professional who advocates for men and women who otherwise can not advocate for themselves. I have done countless referrals in my career. After treating patients, I oftentimes seek out the best programs that might accommodate their needs. I found Leap and figured since the person I am advocating for is not located near Leap, and has difficulty with transportation, I recommended Leap because of the online possibility. While doing followup with the attendee, I was frightened by what was reported. Despite what was initially reported, I always give deference to the licensed professional. However, I always investigate. I was able to retain copies of all documents not only from the attorneys office but from the court, from other advocates, of all homework, the syllabus, and the exam. 1) In the homework the attendees are required to write down five forms of abuse. Then they are required to document each of those forms they have committed, and must tell the story of when they committed such acts. It was reported that If the attendee says they've never committed sexual abuse, they are told that they will be dropped from the program and that Ms.Hay will report them as not being compliant. If the attendee protest again, they are then advised to make up a story so they don't get dropped from the program. After the attendees turn in the "forced confessions" ie homework. It was reported that Ms. Hay threatened the attendees by telling them that she has daily conversations with the judges and if she decides, she will show the Judge and their significant others the homework. This is done to threaten the clients and to instill fear. 2) It was also reported that Ms.Hay threatened the attendees saying, " I talk to the judges all the time about you." This is also another way she seems to exert her power, manipulation, and control over the attendees. 3) During a session, it was reported that Ms.Hay felt like she was being "questioned." She apparently lost it so bad that I am now seeking therapy for trauma induced by the experience the client had with Ms.Hay. This is an unacceptable abuse from an LCSW!!! Quite honestly, I do not know why she is still licensed in the state of Alaska. Supposedly, she had been on the board of licensing and has "connections." 4) Ms.Hay can choose to drop you from the program at any time. The client will lose all the money they put into the program. She can also decide to make you take a six week refresher if she so chooses. The program itself is almost $3000. Despite saying that certain insurance will pay for the program, according to the insurance company , Ms.Hay never filed the paperwork with them. According to the insurance company, they did reach out to Ms.Hay, and she would never file the forms. That particular attendee then received a call stating they would be dropped from the program if they did not come up with the total amount in cash. My list of serious, unethical concern goes on and on and on. I simply can not stay silent anymore. No amount of written communication has worked. Despite trying resolve all issues, Ms.Hay refused to issue the certificate of completion. The client then got an advocate on the phone with them, at which time the front desk clerk just told them that Ms.Hay failed them, despite making over a 90 on the final. Ms.Hay required a refresher course which would require another lump sum. Not getting anywhere with the front desk, the attorney tried on multiple occasions but was also unsuccessful. Unfortunately, it does seem that Ms.Hay can be vindictive. In my 20 years in medicine, I have never experienced or witnessed this. The LMSW's that work under Ms.Hay are still working on their licensing and are under her control also. They both seem to be fantastic therapist. However, they are not in charge. If you are ever threatened in anyway, or have experienced anything like this, please tell your attorney right away, find a therapist that deals with trauma, find another program, and report the abuse to the licensing board instantly. read more

These people really care about the work they do. Especially in the LEAP program. There aren't many who will work with people who have a history of violence with their wives and sometimes kids. Kay L. doesn't know what she's talking about. she says she's never even met the staff. she's the same lady who writes crazy letters to the editor of the News-Miner. She must have a personal agenda to write something with no back up and to try to discourage people from entering this program. Shame on Kay L. for posting lies online. when I was in this program I was treated with nothing but respect. These people are highly qualified and invested their time and energy in helping me become a better man. The skills and insight that I gained have allowed me to change my life for the better. I lost my wife because of my abuse and for awhile my kids wouldn't talk to me. Rightly so. They didn't deserve how I treated them. Now, two of my kids have allowed me back into their lives and are giving me the chance to prove that I have changed and also to try to earn some of their love back. Doing this program is one of the best decisions I've ever made. Without it, I would be in jail and would have hurt more people. I'm not that person anymore. read more

Came to this program after being ordered by the judge in my custody case because i had been accused of committing domestic violence. I read the reviews on this page and they not reflect my experience at all. I was treated with nothing but respect during the nine months I was in my men's group. Ms. Hay was my facilitator. Sometimes Andrew did my group. Both ere professional. They were honest with us and I learned a lot about myself. There were things I didn't want to look at, and stuff I had done that I did not want to talk about. But, everyone treated everyone respectfully and the guys were supportive of each other and the changes they were making. I learned that my choices, my thoughts and my feelings are my responsibility. I learned how to recognize how I feel and how to change the thinking that made me feel that way. I wasn't aware of how much abusive behaviors I had done until I learned what was and wasn't abusive. No one was shamed during group. There were guys who were problems. Usually they dropped out. They would try to use the same things they used at home on Ms. Hay. She taught us about boundaries and even when guys gave her some hell, she handled it professionally and role modeled the same healthy skills she was teaching us. I saw some of those guys work through their issues in group. She encouraged us to give those types of guys another chance but hold them accountable. I appreciated that discussed those incidences with us. It has been months since I finished the program and I no longer carry loads of guilt and self hatred. I can look at myself in the mirror and feel proud about the work I did in that program. I try to use what I learned every day. I'm not perfect but I have more skills than I did and I know myself better. I took care of some old issues and I have a good relationship with my kids. They are giving me another chance. Thank you LEAP for working with us - most people don't want to. read more

Called prior and spoke with Mrs. Hays also spoke at length with the receptionist about a specific situation. I arrived with my nursing infant and was told no children allowed. Personally I feel they should have mentioned this before the appointment. The appointment was also for children so this didn't make sense. Also was told their intake was standard all over town this was not the case. I found a different center and the intake was much easier and seemed more together. I decided due to miscommunication leap wasn't the place for our family. We didn't have services so I can only speak to their scheduling. The office manager was friendly and assured me everything would be kept confidential. The office would benefit from a good cleaning and de-cluttering. I also appreciated the time the receptionist took and the call from Mrs. Hayes. read more

I am not recommending this establishment to anyone who has needs a truthful and supporting program or provider that is honest and helpful. The pros of this business are that you are greeted with a warm smile and a very kind front office receptionist. The ONLY thing that Lisa Hays seems to have interest in is the selling and then making reservations for the VERY VERY expensive classes that have not a single connection with the reason why my associates decided to go through that agency in the first place and she has a great tendency to go AGAINST her own advice and professional opinions and assessments. read more

Ms. Hay is the most dedeicated therapist and advocate for her clients that I have ever known. She truly believes in the work she does and treats all of her clients with dignity and respect. Not only have I seen the personal transformation of her 1:1 clients but the group work she does with people who have harmed a loved one is done with the belief that no one is beyond redemption and everyone deserves an opportunity for change. Its obvious she has a passion for working with a population many people have written off. I have seen her go above and beyond for clients who were desperately trying to stay compliant with the program and change their lives. She has insight, compassion and wisdom to share not only with her 1:1 clients but her group clients as well. MY life is richer for the time I spent with Ms. Hay and I highly recommend her to anyone seeking a competent therapist who has truly found her calling. read more

like the previous poster said, Lisa ends up acting with clear disregard for what she herself teaches. once she thinks she's figured a situation out, she refuses to listen further. i had very good experiences with some of the other counselors there, but i was shut out from speaking openly. because i had insurance, my appointments with other leap counselors were canceled, despite lisa refusing to see me herself. she's unfortunately susceptible to manipulative personalities. i find it hard to believe that they never deal with narcissists, sociopaths, or psychopaths, but they are dangerously uneducated regarding cluster b personalities and narcissistic abuse tactics. she enabled my abuser and actively encouraged me into a very unsafe living environment and relationship when what i needed was space from him. she also performed marriage counseling when dv was present, which i now understand goes against practice. she engaged in victim blaming through minimizing abuse and blame shifting, which is crazy given what leap teaches. it was suppose to be a safe, supportive place, and it definitely was not. if they are not going to be committed to making sure they get all the information and make a fully educated judgement (dv situations can be very unclear and messy), then they shouldn't be making judgements and giving recommendations to the court that affect people's lives the way they do. they hold a highly respected position with respect to the courts, but are not at all committed to truth and justice. the business side of it has also been falling apart for some time now. i was waiting on paperwork and was never informed that they weren't going to disclose it because i had a balance on my account, a balance for which i was never so much as sent a bill for or otherwise informed. and on top of that, they had made changes with their billing practices that affected how much i was being charged without letting me know. initially i was very impressed with lisa. she comes off as a very strong and direct feminist who cuts through the bullshit. i learned a lot on my own through my own research, books, and online support groups. over time i was able to fully make sense of what i went through, and with that, my respect for this establishment and lisa hay has greatly diminished. read more

This is an agency that has Alternatives to Violence groups and therapy. I was sent here because I hurt someone I loved. Because of what I did I lost everything. This is the one place that treated me with dignity and honesty. At first I didn't want to go to the groups. It was hard to look at what I had done. But my group was supportive as were the staff. I saw people come in who were less than respectful to staff and it was clear to me that the people who work here do it because helping people learn how to be healthy is important to them. I can see how it would not be easy to work with some of the people who walk through the doors. It sure isn't for the money because I was on a sliding scale. What I got out of this program saved my life. I am grateful for what I learned here. I often find myself using my LEAP skills. The reason I went to LEAP was horrible. But I came out of it a better person. Thank you. read more