Why on God's green earth is day care so difficult to find? And why do people not know how to communicate effectively?
You are expected to pay for a service, the business wants $1400+ up front (fees, deposits, tuition, etc.)
They fail to provide you with a detailed list of said fees, explanations of fees, deadlines to pay, and then charge you with late fees. Even after multiple questions were asked. They failed to answer our questions, and set our minds at ease about where all this money was going. They want the money up front before they will provide you with a list of their Policies and Procedures which then outline fees and costs, and the money is due prior to scheduling your registration appointment. You request phone conversations so you could get clarification and NOTHING. When they do respond to your email inquiries, your questions or concerns are not answered directly, you will receive a response dancing around your questions or concerns
THEN when you call them out on it via email that they failed to address your concerns or answer your questions directly b/c that's the only way they will communicate with you they get offended and then call you to tell you they are declining your son's admission because they take respect seriously. Well what about the respect you are failing to provide the parents by ignoring the questions / concerns that were posed to you....
What happened to customer service?
What happened to effective communication?
What happened to setting a parents mind at ease? Especially when you are entrusting them with your most valuable asset!!!
They are providing YOU the consumer with a service and can not effectively communicate, answer questions, provide explanations of their own service fees, or accommodate your requests for information.
Little Sprouts Academy is a joke. They're administrative staff is inadequate and incapable.
While their facilities may appear pleasant, warm and inviting, their administration staff is rather the opposite and severely lacks communication skills and customer service. Don't be jaded by the facility...
In fact, they will make assumptions about your parenting skills and CALL CPS ON YOU. That's right, our first experience with them the Director called CPS and opened an investigation.
The social worker made statements that this claim was unwarranted, a waste of her time, and it was NOT made by medical staff.
Be forewarned- you will be JUDGED, you will not be treated fairly, you're child will come home with random bite marks, rashes, HFM repeatedly (in our case 4+ times), and conjunctivitis in both eyes and when you question their methods and cleanliness of the facility you will be made to feel like you are being a troublesome parent. Not to mention on several occasions I picked up my son in a soiled diaper which I changed myself before our departure. Or how many times upon drop off the kids had snots running down their nose and into their mouth. Only upon casually making statements about the snots the teacher would stop their personal conversation with another staff member and then proceed to clean up the kids.
I can see why now FT working moms quit their jobs and stay home with their kids.... the daycare industry is a NIGHTMARE! Thank you Little Sprouts for reminding me how god awful you business model is and doing us the favor, and how atrocious your administrative staff is, and how you lack customer service, and lack attention to detail.
I wanted to give them the benefit of the doubt the 2nd time around, but clearly I was wrong. I am just glad that all this transpired BEFORE our son, started at their facility. read more