Wynnwood at Forsgate provided adequate care for my mother with Alzheimer's for about three years…read more Recently the care went down hill. My mom fell about a year ago an sufferers an intracranial bleed .even though I provided her with an alarm to let the night staff know if she got out of bed, she fell and laid on the floor for who knows how long before an aid responded to the alarm. The bleed resolved itself after hospitalization. She has been in hospital for urinary tract infractions at least twice in the past year which is a lot. We recently came to find that wynnwoods alzheimers unit was understaffed at night. My sister was staying late one night, at the request of Wynnwood, to watch over my mom ( who was fast asleep ) when multiple bed alarms went off and were attended to by no one other than my sister! One elderly man on unit then proceeded to hit the one aide in the unit with his shoe, again with no one to come to help other than my sister! What a mess. Wynnwood had recently been sending my mother to the ER for delirious behavior , which is common among Alzheimer's suffers. You would think that the dementia unit at any facility would be able to deal with these behaviors. Since Thursday my mom is in a different facility , and she has blossomed! The social worker at Princetons new hospital found placement for her at The Pavillions at Forrestal. Usually with Alzheimer's , a change in environment is a sure was to elicit a lot of confusion and "bad" behavior, but my mother settled right in. We are not sure what the extent of the problems at her old facility, butthey had a very detrimental effect on my mother.

This company is a mixed bag. It's hard to contact anyone except an answering service, which rarely…read morerelays a message or the company just doesn't bother to call you back, The company raised their rates from $220/day to 325/day with NO NOTICE. My mother fell 4 times with the aide present at home. The aide couldn't assist getting my mother back in bed, and their only intervention is to call 911 and an ambulance to the hospital for no injury. I'm a physician and I'd never get a call, until the hospital called me. The aide seemed more interested in studying for her master's exams than helping my mother, despite multiple calls to the company. She would never take my mother outside on a daily basis or show her how to use a cell phone, despite multiple requests. The company ignored all my requests for greater engagement. One person I give high marks to is Michelle Williams in the billing department. She was always pleasant and HELPFUL, often being the only way to get a conversation with the clinical team. I WOULD NOT recommend this company. They seem to be more money oriented and more administrative oriented than patient care oriented. I don't hold the aide to blame as it was up to the administration to deal with repeated requests that went unheeded. My mother, who is 91, a bit senile, but mobile, liked the aide because the aide would go along with whatever she wanted, often to the patient's detriment.

My experience with Comfort Keepers has been very frustrating. They have not been good at…read morecommunicating their policies. They informed us we could have a "meet and greet" with the care giver but did not mention it would be at our expense at their going hourly rate when all we wanted was to meet the person before we entrusted her with my care as someone who needs help getting around. I wanted to make sure she was strong enough before committing to pay the 4 hour minimum for care. They charged my credit card on file even though I wasn't informed there would be a charge in advance. It also seems there are too many people running things who don't know what anyone else is doing. A nurse called and said she had to visit, also at our expense, but when we balked someone else called and said it was a mistake. We receive multiple calls from different people to confirm service or gather the same information. They clearly state a cancellation less than 24 hours in advance will incur a charge. However, today they called me at 1:00 to cancel my 4:00 PM service. In conclusion, although the person they sent was fine, I am done with this company.

I have been trying to arrange for some companion help for my sister, as I live 3,000 miles away…read more After several good phone interviews with Comfort Keepers Monroe, it seemed we had found our answer. Unfortunately, they talk a good talk, but don't walk the walk. My sister was set to use them this week for transportation services to a medical appointment. She is disabled and can't drive. A day an a half before the appointment they called to say they don't have anyone to take her, so she should reschedule. It took her months to get in with this doctor. Then they said, well...it's kind of far to drive - when I had explicitly told them that her specialists were often an hour away. No problem - we can handle it, they said. What a load of crap! They definitely make promises just to get you signed up and they don't follow through.

My husband and I both go to Dominion Physical Therapy. Stan has been amazing, working with both of…read moreus simultaneously for various issues. His approach is not just cut and dry as most physical therapists seem to be. He has an interest in you as a person first which helps him determine how he will help your specific physical issues. It's a mind/ body experience that has worked for us in so many ways.

From the owner: Get the one on one professional care you deserve!read more

Angel Touch was so compassionate and caring to my Dad in the final months of his life. Nana was so…read moregood!

They have the best aide, I would recommend Angel touch home to anyone who needs an aide or…read morecompanion.

At the recommendation of other neighbors for a good local chiropractor, we began visits with dr…read moreBerger and his staff for both my wife and I and we have not been disappointed. Dr Berger is patient, listens to our issues, and takes the time to resolve and provide advice for follow up. Located next to the Post Office, with convenient parking, Innovative Wellness offers a variety of services and supplements. The staff that works with Dr Berger are awesome. From the front desk that helps with scheduling, to the staff that helps with other supplemental services before seeing Dr Berger, they all work as a team to help us. We strongly recommend Dr Berger and his staff.

Very friendly staff. Dr. Berger is great and really helped my back after s car accident. Highly…read morerecommend

I could post a book of negativity about this place. The outside is beautiful. But inside those…read moredoors was a hell hole of lies. Nightmare for my mother. I don't know how the administrative people sleep at night. My mom was there for 2 plus years. She was so traumatized.

Our mother was a resident at Brookdale at Monroe for 17 months. We had high hopes that this move…read morefrom independent living would continue to foster our mother's sense of dignity and self-worth. Unfortunately, our experience didn't match our expectations. The facility was clean, pleasant, and the activities and food were without complaint. Our biggest and most consistent issue was how our mother was treated by the staff and the lack of appropriate action taken by administration to address these concerns. Our issue was solely with the administration and how they handled the complaints we made on behalf of our mother and her treatment by the aides. A slight stroke left out mother with limited mobility which necessitated a move to assisted living. Being confined to a wheelchair meant that our mother was completely reliant on the aides to for every physical move; ie in and out of her recliner, wheelchair, toilet, commode etc. The only thing our mother could do was brush her teeth and feed herself. Dressing, toileting and even just reaching for her water, tv remote, and blankets was impossible. Therefore her reliance on the aides was all encompassing. While some of the aides treated out mother with patience and respect, there was a consistent lack of understanding, a sense that out mother should be doing more to assist the aides and a conveyed feeling that our mother was a burden and inconvenience. Over the course of 17 months, we reported specific instances of inappropriate, rude and hurtful comments, such as; " you are too heavy for us to move", "you don't help us at all", "stop drinking so we don't have to toilet you so much", "my back hurts from lifting you") however, the response from the administration was always in favor of the aides. We were always told that the aides reported a different version of the incident with our mother being described as uncooperative and needy. We found this to be unconscionable, indefensible and without regard to our mother's feelings or well-being. We never felt as though our mother was cared for or respected in the way we were told she would be during our tour and inspection of Brookdale. The last 2 -3 weeks of our mother's stay at Brookdale caused great concern by family members. She was attended to last for meals resulting in her eating a cold breakfast alone in the dining room; oftentimes being the only resident at her table for lunches and dinners. Our mother was a dynamic, vibrant and accomplished independent woman who experienced many unfortunate physical illnesses which slowly limited her mobility. She remained sharp and had limited cognitive impairment which made her treatment at Brookdale all the more demeaning and unacceptable. She always stated that she felt she was treated as less than a human being which made her situation all the more difficult and sad for her and our family. We have since moved her to another facility where she receives respectful and decent treatment as she should. In our first week, an incident arose in which an aide made an inappropriate comment. When we reported it to the administration, it was handled in a quick and professional manner with the aide apologizing to our mother and family members. This is all we ask and expect; for our mother to be treated with respect, dignity and kindness. Unfortunately we rarely experienced that at Brookdale.