Everything was good just they need have the cars for customers that customers paid because if…read moreyou getting something smaller and you paid for something bigger that's not right then long lines only had 2 people working but overall was great experience

We rented a Ford Mustang from Alamo in Puerto Rico through Expedia as part of our vacation package…read more The vehicle was not even clean when we picked it up. To make matters worse, throughout our week-long rental we found cockroaches inside the car every day. Driving a vehicle in that condition was extremely unpleasant and completely unacceptable. When we returned the vehicle, the staff apologized for the condition of the car. They explained that they could not process the refund through Expedia, so they told us a refund check would be mailed to our address instead. Unfortunately, despite their apology and promise, we never received the refund and never heard back from Alamo, even after following up. This was a very disappointing experience. Receiving a dirty vehicle with a cockroach infestation, followed by a promised refund that was never provided, reflects very poor customer service. Based on our experience, I would not recommend this Alamo location.

I had a great experience with this car rental company. The booking process was straightforward, the…read morestaff was friendly, and the vehicle was clean and in excellent condition. Pick‑up and drop‑off were quick, with no unexpected fees. I appreciated the clear communication and smooth service throughout my rental. I would definitely use them again.

I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

We've been renting vehicles from National for all of our trips for quite a while and this location…read moredid not disappoint! Obtaining the rental vehicle was easy peasy and located conveniently with direct signage so we were not lost. The only recommendation that I would make is that the vehicles could use additional exterior cleaning.

It's a small kiosk at the airport for a car rental for $100+/day for a few days. It's been hard…read moregetting a rental this past weekend. A staff member at National took our information for Alamo as well. Jesus waited on us today. Primary driver has to provide their credit card info for the car rental. We are renting a mid-size car. An upgrade with $30 for a SUV or Jeep Wrangler. They will let you pre-pay gas is $47. Gas is about $0.80/liter. $308 for 3 days, a tad expensive for 3 days. They will give us 10% off at the end our drive. Not bad. Rentals are all located on the 2nd floor. Staff on the parking level will tell us what our car will be. Easy to grab and go here. Pick a car in your segment and go. Either a newer Hyundai Elantra or a Kia Forte. Some visible scratches on the hood, back and the right side. It's a bit beat up, but mostly superficial. Not bad so far. Prices are higher than expected or normal for rental. Car is mid-size, low level and not too peppy, but it at least gets us around.

Pretty happy I went with this rental car company - it was less expensive than your big brands like…read moreAvis, Budget, Sixt, and others, while the service was equally good or even better. They run a shuttle from the airport to their rental car facility and back - for free. Pick up and drop off literally took under 5 minutes, and everyone was super nice. The car itself was clean and well-maintained, no issues at all after a week. I would rent here again.

Rented a car for two days. Wanted to extend it 2 hours , they wanted 130.00 dollars for two extra…read morehours on a Wednesday!!! The staff was rude and the manager was awful!!! DO NOT RECCOMEND

Angel Gonzales was absolutely exceptional. From the moment an issue came up, he took complete…read moreownership and showed a level of care I have rarely experienced anywhere. I had a slow-leaking tire and had to return the car earlier than planned. In the process, I accidentally left the RFID garage opener in the vehicle. By the time I realized and returned to look for it, the car was already gone. Without hesitation, Angel went to the mechanic where he suspected the car had been taken and even brought the car back so my husband, Jorge, could personally inspect it. He reassured us every step of the way that the RFID was not in the car and treated us with genuine concern and empathy. We left feeling heartbroken, believing the opener was lost. Halfway back to our hotel, Angel called us to say he had found it on the ground at the office. That moment said everything about who he is. I can honestly say I have never seen this level of commitment to customer excellence. Angel went far beyond his role, made the situation personal, and ensured we ultimately left relieved and grateful. He is a natural leader and a true asset to Avis.

AN ABSOLUTE CLUSTERFCK. Avoid at all costs. You wait 30 minutes at the desk and the you walk to the…read moregarage and wait 1-2 hours with 30 people for the ever-vanishing 3 employees to bring your car to you. No one knows what the he'll they are supposed to be doing. Absolute chaos. While rental companies in the rest of the world just give you the keys and your space number so you can get the car yourself, San Juan Avis stands alone as the most disorganized company on Planet Earth. Latin America's superpower is to make things as slow and inefficient as possible. This time, it outdid itself.

Everything, It was amazing the easiest experience. I'm 21, so the fee and the toll fee were…read moreexpected. I genuinely think the price was really fair. It was a really nice hybrid Hyundai, very smooth and very gas efficient. I genuinely couldn't have asked for a better price and better car. I had a great time. I highly recommend payless. I read the other reviews and i'm not to sure what they are on. I had no issues.

I booked directly through the Payless website because I assumed the estimated total would be…read morereasonably accurate. My reservation showed an estimated total of $169.74, but when I arrived at the counter I was presented with charges totaling approximately $256 before any optional products. I will attach screenshots of both the online reservation and the charges presented at the counter so others can compare them for themselves. This turned into a huge waste of time. I took the airport shuttle to the Payless location expecting to pick up my reserved vehicle, only to find that I either had to pay significantly more than the quoted amount or walk away without a car. I ultimately chose to rent from another company because I no longer felt comfortable with the transaction. I was also told that if I declined the unlimited toll package, I would be charged $50 every time I used a toll road, plus the cost of the toll. However, the information on the company's website states that the administrative fee is $2.95 per toll transaction, plus the toll amount. During the insurance discussion, I was told that they needed to know whether anyone was driving my personal vehicle back home because they would be "transferring" my insurance coverage from my personal vehicle to the rental car. That explanation did not match my understanding of how my personal auto insurance works. Rather than argue, I simply confirmed that no one else was driving my vehicle and declined the optional coverage. I don't mind being offered optional products--that's part of renting a car. My concern is that the online estimated total did not reflect the amount presented at pickup, and I received explanations that conflicted with the company's own published policies. Based on my experience, I would recommend that anyone renting here carefully review every charge before signing.

I'll be honest.. Nowadays with EVERY service you pay for there're so many hidden Fees you don't…read moreeven realize.. You see $57 a day and you rent for 2 days and all of a sudden it's $197! Like Wow! That did cover all Tolls and Gas so you get it.. Great deal if you're doing a bunch of driving.. It was easy getting my reservation.. Great staff and customer service.. They were clear.. Return was easy as well.. They'll record the car condition when you pick it up. To keep track of the car's condition.. You should do the same just to be safe and have it yourself.. And that's at any rental spot in general.. in the end all worked out. Cat was great, drive great and I enjoyed my time out there. Thrifty came through for me. -Ray

For William Diodonet (my husband)…read more (You really should take the time to read this, it might save you from huge headaches) I rarely leave negative reviews, but our experience with Thrifty Puerto Rico, Best Rate Cars and Truck Rentals in San Juan, PR is the local operator associated with Hertz, which owns Thrifty, has been one of the most frustrating customer service experiences we have had. I waited this long to write this review in the hopes that this issue would've been resolved to my satisfaction, and because I did not want my frustration to come through this review. We rented a vehicle from June 16 through June 30, 2026 in San Juan. We documented the vehicle at drop-off which was at Merceditas Airport, Ponce PR and were told to just leave the keys in the Dropbox, so obviously, no one came out to inspect the vehicle with us, but we did document the drop-off. We were not billed until July 28, nearly a month after returning the vehicle, and when the charge was finally processed, our bill had increased by an additional $500 for alleged tire damage. When I contacted Thrifty, I was initially told a tire had been completely flat. However, the representatives I spoke with could not tell me which tire was allegedly damaged or provide documentation supporting the charge. I submitted a dispute and spent weeks contacting multiple people, repeatedly explaining the situation, and requesting basic information and evidence. Thrifty eventually refunded $320.48 but continues to hold us responsible for the remaining $179.52. The photographs and invoice provided to us do not, in our opinion, establish that the alleged damage occurred while the vehicle was in our possession, and we continue to dispute the charge. Photos did not show the tires on the vehicle but rather on the floor at the repair shop. They claim one tire presented a sidewall bulge and required replacement and a second tire contained a screw and required repair. Again, no prove/documentation has been provided to me even after repeated requests. From a flat tire at drop-off to a screw and a bulge. My date, location and time stamped video shows that when I left the vehicle there was no flat tire. Another concern is the effect experiences like this can have on the reputation of the Hertz family of brands. I understand that local locations may have their own management or business arrangements, but customers rent under the Thrifty name and reasonably associate their experience with the broader Hertz family of brands. From a customer's perspective, the internal business arrangement should not matter. Experiences like this can damage customer confidence and make people think twice before choosing Thrifty or any Hertz family brand. My advice: photograph and video the entire vehicle at both pickup and drop-off, keep all correspondence, and carefully monitor your credit card for charges appearing after your rental ends. Also beware, the price quoted to you at the time of reservation will almost double when you arrive for pickup, but that's another review. We will continue to pursue the remaining disputed charge through the appropriate channels.

They stole my headphones after they said they found them. They mailed a blank package with no…read moreheadphones inside. I filed a police report and a formal complaint with corporate Raul.G.ArroyoOrtiz Is a thief DO NOT TRUST THEM

Good car easy pick up and drop off I would use again Good customer service at the desk even…read morerecommend some places to eat.

Budget reservation #48305873US0 Informed my additional driver fee would be waived at pickup…read more Confirmed with employee before booking. At pickup could not be waived. No one can help via emails and phone calls. Will never use again. Do not use budget. Scam artists and not helpful.

The employees were extremely helpful and did their part. The vehicle however given to me was…read moresubstandard. Both seat belts in the back were losing tension so that was a safety hazard. There was a missing head rest in the back passenger side. Scratch mark all over the vehicle, on top of that the car had an odor that was very strong. I will never again use budget.

Online reservation quoted one amount; I arrived and was told additional fees applied for tolls,…read moreinsurance, payment instrument, etc!!! Not customer based, COMI$$ION based!!! Final fee almost three hundred dollars more!!!!! Watch out!

Hertz is very convenient way to rent vehicles, and their locations are often very easily…read moreaccessible. However, their customer service isn't the greatest, and there were quite a few hidden fees that I was charged. The reservation we made 3 weeks ago was cancelled and the price increased by $150 when I made a new reservation the day of arriving, and there as nothing I could do about it. I wish they were more transparent and prioritized the customer more.