I bought a refrigerator paid for delivery. Put my frozen food in it thinking it would freeze…read morefaster. 12 hours later checked and my meat was thawed and the temp was 58. I called the person who seemed to be the authority told me he had to talk to the director. Finally I went out to the store decided on a up graded refrigerator and they said they wouldn't charge me to bring the refrigerator that wouldn't work back but that I would have to pay another $89 to have the replacement delivered. I told them in that case I wanted a refund and would go else where.

No stars. Customers and employees waiting to get in when we arrived at 10:00am. Five cars decided…read moreto leave at 10:15. Everyone taking their business elsewhere.

At the Moline Location, simple Bait and Switch. Spent $1200 on a bed.... they sent wrong bed, then…read morerefused to refund full price. Agreed upon the bed, we talked about the "said" bed, and sent the wrong one and said that i wanted the one they sent. lost $300 for them picking it back up, even though i called minutes after dropping off the bed. Annnnnnd icing on the cake, did not take old mattress, even though I paid for them to take it as well. Avoid like the plague if you must. better selection at walmart or costco than them. then blocked my WHOLE family on facebook, not just me, when i left my review .... very professional

Very helpful and kind staff, decent selection & delivery prices to Davenport are reasonable. It was…read morea very easy process and the staff member was helpful with all of our questions

I'm sorry for as long as it took and the cost ! The chair was for my Husband! Not that thrilling!read more

Shopping at knilans was a pleasant experience due to the sales lady Joan who helped us with color…read moreselection and furniture styles. After delivery we are very happy with the selection that was made.

Absolutely amazing service! Ron was wonderful! Gave us an amazing deal on an electronic sofa and…read morenew wooden table! He made us laugh and even helped us load it into our Uhaul. Wish this place wasn't closing. Ron has a amazing heart and we hope he does well! Amazing value as well.

Everything that I have purchased has been exactly as described and delivered in a timely fashion…read more Compared to other companies, this one had the best value.

They operation seems a bit disorganized, even at the main office in Denver. They send text messages…read moreabout delivery and text will say to click on a link and there never is a link in the text. Doesn't say to type "yes" or "ok" or anything. You have to call and deal with the local store. Only way anything will get straightened out. We bought a new mattress and we were supposed to get an added package during the President's Sale. When they delivered the mattress, no added stuff. The sheets we were supposed to get are back-ordered for sure, but they didn't bring the rest of what they had in stock. That being said they had in stock what we wanted for a mattress and their prices were better than the other mattress guys. All nice enough people to deal with, it's just the company itself that is screwed up.

Great service the salesman was great, and top quality instillation! Would definitely recommend this…read morecompany!

We originally called to see if they had a sofa in stock, they did, we asked if we could put it on…read morehold, and were told "It's come first serve" Which is understandable, so we got in our U-Haul and drove down there. We were currently in the process of moving, so I was in my pajamas, (why move in non-comfortable clothing?) the second we walked in, our salesman was pulled to the side and was told to "only show them the Clarence items." I was immediately offended. Even though the couches are nicely priced, they were incredibly uncomfortable. Our salesperson didn't even have decent customer service. We will not be back.

Selection was great, prices seemed ok too. But we had a sales clerk hovering and following us…read morearound from the moment we went in. I realize your job is to sell, but we are perfectly capable of looking on our own. I can assure you if we have any questions we will ask. We left in less than 10 minutes.

My furniture was delivered yesterday, and unfortunately, I was unable to be present for the…read moredelivery due to my work commitments. As a result, I missed the opportunity to oversee the entire setup process. The delivery team went ahead and assembled everything as planned, including plugging in the various pieces. However, I've run into a significant issue: my electrical recliner is not functioning at all. This malfunction is particularly frustrating because I was really looking forward to enjoying my new furniture, especially the recliner, which was a major selling point for me. To make matters worse, I've been informed that I will have to wait a full two weeks before a technician can come to examine the chair and determine what's wrong with it. I sincerely hope that the issue can be resolved quickly and that I will soon be able to enjoy the comfort of my recliner as intended. Reflecting on this experience, I've come to realize a valuable lesson: not every deal that seems too good to be true actually is. In this case, I feel like I've learned a costly lesson worth around $4,000. I had high hopes for my new furniture, and now I find myself dealing with unexpected complications. It's a reminder to be cautious and do thorough research before making significant purchases. I just hope that in the end, the wait will be worth it, and I will soon be able to relax in my new recliner.

Zeb and Jerod were the worst delivery people I ever have had an experience with. I paid for…read moredoorstep delivery in Davenport, Iowa. They talked at me, complained and swore around my children and I'm pretty sure they were chemically enhanced when they showed up if you know what I mean. When my couch did not fit the spot I wanted it at, they never even asked me what I wanted to do, they just threw it back on the truck and left. Unbelievable!

I purchased a bed a few years ago from the Moline, IL store. I paid over 2500.00 for a doctor's…read morechoice mattress thinking it would last for many years to come. Recently, I have noticed that it is sagging in the middle. I would think that a mattress of good quality would last for more than a few years. I am very disappointed with my purchase and would not recommend buying a bed from Denver Mattress.

About 2 weeks ago I went into Denver Mattress to buy a new bed. Because of the small staircase I…read morehave, I needed to get a bed in a box. This was thoroughly explained to the salesman, and he even mimed the actual size and shape of the box the mattress would be in. I went in today to pick it up (48 miles each way for these trips), and was asked to pull around to the dock to load it. I asked approximately how long it would take for the mattress to get decompressed and ready to sleep, the other sales guy looked at me puzzled and then told me it was a full size mattress, not in a box. I wasted 2 weeks and drove 200 miles for this garbage. The manager said, we've apologized, what else can we do? Well, maybe figure out a way to get me a bed? Useless staff, poor management, and they wanted $159.00 to deliver it. Forget it Denver Mattress, you're never getting a dime from me and I will do what I can to tell others about this experience.