We are building a new home, and so needed lots of lights. A friend recommended this lighting place…read morein Aldergrove that I'd never noticed or heard of before. I put together a list of lights needed, and sent it out for quotes to other lighting stores all around the Lower Mainland, big and small. Steve's had the best prices, a mistake-free quote (she even commented that one of my lights had a different finish from all the others, and asked if that was correct, to make sure I wasn't making a mistake), professional, friendly and hassle-free service. I'll be going there again!

Highly recommend. Knowledgeable, efficient and perfect outcome. Thank you Josh for going above and…read morebeyond fixing my cast iron unique lamp. You are going to get a lot of recommendations from me. And thanks Chad for the friendly Chat. All round wonderful experience.

This is the place we bought our Track lighting a few years back , was never really pleased with it…read more(very very expensive for basic track lights with we found later specialized bulbs), but I installed it and it works. Then I had three of these expensive bulbs that no other store in Victoria or online carries, go within a few weeks of each other. So I head back to Pine Lighting, two guys at the counter, 1 greeted me as I came in, and he was very friendly and helpful, the other guy sat at the counter, pretending to be on the computer but had his phone leaned against the computer screen while he was watching some game, tried to make some small talk with him, but guess whatever he was watching was more important that maintaining and customer relations.. $45 for three bulbs, and left really feeling as though my business was undervalued...can see why this place is devoid of customers. Next time any of the bulbs blow on these tracks, they are going to be removed and upgraded with something from a local business that has better customer service.

I'm not quite sure about the negative comments here as they do not reflect the Design Lighting I've…read moreknown since 2002. I have enough knowledge about the history of this company as it grew to what it is today. They are very organized and sales staff are trained to give their absolute best in helping customers. I wonder if the negative comments are for another store named Design Lighting which is definitely not the one in Langley (previous location) and in Surrey (current location). I am not an employee of this company but do business calls regularly. Over the years, I've seen how the staff attended to customers. They are helpful and knowledgeable. Their operation is computerized from day 1. They know their items and their stock position. I'm sharing this because I cannot believe the negative comments I've read. Also, the reviewers are US based customers so I'm wondering if there's a case of mistaken store identity here. Thank you.

Customer service extremely poor. Staff are really unfriendly. I bought three fixtures on sale and…read morewasn't told they were a final sale. The receipt said it but isn't highlighted so didn't realize this until I came back to exchange it for another fixture I'd been considering. The staff on the weekend couldn't over-ride the exchange from a final sale so had to call the manager the next day and make another trip out to make the exchange which was for a more expensive fixture as well. There was only one staff at the front counter that managed to break a smile in the three visits I had to make. Really not impressed at all. Could have found the same on Wayfair with a lot less hassle. Beware if you want to return or exchange anything, they really don't appreciate this.

Never in my life have I ever received such exceptional customer service as I did at Maple Ridge…read moreLighting. I recently moved to Maple Ridge from Vancouver and purchased a new condo. The light fixture I had installed above my island was missing hard to find pieces. I went to Maple Ridge Lighting to see if they had the parts I needed. I spoke with an employee named Scott and he was EXTREMELY helpful. He didn't have the parts I needed right then but he took down my number and called me an hour later to let me know they had them waiting for me. Not only was he prompt and courteous but he also did not charge me for the replacement parts. I would recommend Maple Ridge Lighting to anyone and everyone. I will not be going anywhere other than Maple Ridge Lighting for any future lighting needs. Thank You Scott and Maple Ridge Lighting!!!

My experience with maple ridge lighting was not spectacular, their staff was not entirely friendly,…read morenor helpful. The bulb I had brought in for replacement couldn't be replaced for no apparent reason. Staff didn't really answer any questions as to why or where i could go. All of this being after they gave me the wrong one (I brought mine in and she didn't even check the bulbs male end) And had so return it. After several days they had called back with a website I could buy it off. Overall not that pleasant. Will be going elsewhere next time.

What a great find! And by that, I mean Mark!…read more I broke my glass shade on my banker's lamp. I assumed I could replace this myself. Who knew? Not me, evidently--this can be very complicated including wires being too short to re-establish even if you do know wiring. (The shade had to be replaced involving wiring?!!? Why yes it did, which is why I needed someone like Mark.) Knowledgeable, informative, engaging, listens and communicates well, dependable and helpful--we had to commute from Bellingham, and he worked with us to serve our needs so that all was timed right. Delightful to chat with, quality workmanship--new happy lamp and very pleasant experience!!!

Had two lamps repaired. Easy to deal with and work was completed at what I thought was a fair price.read more

Not open on Saturday or Sundays, weekday only open to 5 are you serious!…read more Lots of lightning stores open for customers !

It's a nice place with a good selection of lights and fans…read more Their customer service is lack luster. I've decided to let my buying power speak for me and cancel the order. I don't think that I'll be back :( Lights out Erin (manager) took a sincere interest in my problem with their customer service and has rectified the issue. I am disappointed that the sales person wasn't as keen to ensure my satisfaction but am soothed that someone there cares. I am satisfied with the result. Thank you Erin

I don't normally write reviews, but the customer service is second to none. We walked into the…read moreVictoria store and were immediately impressed with the interior display and furnishings. The store has a great welcoming vibe. We decided to purchase 4 dining chairs and bar chairs now - even though our house is still under renovation. The manager, Sandy, truly understands the stress of home renovations and furnishing problems. Her expertise in design and understanding our needs really helped us envision the possibilities. I cannot ask for better service. I even bought some great candles to add to our home. Thank you so much.

Do not order from Bois et Cuir online under any circumstances. They've promised me 6 separate times…read morethat the table I ordered was shipping and it still hasn't shipped, even after charging me an additional $50 for shipping after the order was placed. I was told with 100% certainty that it would ship by today and they'd call me to confirm, but neither happened. I placed my order 2 months ago and the table is ready (or so I'm told), but still no shipping. Unacceptable.