The my got me exactly what I needed quickly, and the quality was superb! Highly recommend

The best of the best! We hired Lee & Cates to install a frameless glass shower door and were impressed every step of the way; from the sales and office staff to their technicians and installers. Sound advice was given and only quality components were used. The slightly higher price we paid was well worth it in the end. I wish every home improvement turned out this way! Thanks!!! read more

We had to replace a broken window Our hone is 20 years old, but no big deal to these great guys. Replaced it with skill and excellent workmanship. The guys were friendly and the job was done to perfection. Bonus...it cost less than we expected. read more

These guys are Pros! Andy the Manager is honest and you can count on him to get the job done. Tom came out to our home and replaced our window. Did a great job, the guy was personable, professional and cleaned up after he left. A friend of mine also had them replace his car windshield and they did an A+ job with that too. I highly recommend Lee and Cates Glass. Thanks again Andy and Tom! read more

A large rock hit my windshield on Interstate 95, and I got the chip repaired here. Top-notch, first class service! Everyone was super-friendly and went out of their way to make sure everything was taken care of to my satisfaction. Highly recommended! read more

Had them come and measure for my showers and provide a quote in the Vilano. I got three more quotes to make sure. Bathroom shower glass and doors are not cheap. Lee and cates was the best value. Better quality, better product. Great install! Thank you Andy. We love our glass and recommend you with pride. read more

Called on a Tuesday. Again on Wednesday. Left messages both times with actual humans. It's Friday and no return call.

Awhile ago I had them install a very expensive glass barn style shower door, I chose them based on reviews and that they seemed like a reputable local business. After coming for a measure at which no issues were raised they came and installed the door, installers complained the walls were not plum and worried me sick but eventually installed the door fine. This is a second home for us that we intend to live in when we retire. Needless to say we're not there often, but after a few months of limited use a plastic piece that inserts in the small metal track came lose. This piece protects the glass door from scratches as it slides to and fro in the track. At this point we decided on a full renovation of the bath and I contacted them to get a replacement piece, basically a really thin piece of plastic. After telling me they could not find a record of my install "because it was so long ago" I found the paper work and it was well within the 1 year warranty. They guy that's works there was rude and stared off telling me how expensive the piece was and that I waited too long, that I could not get the piece of plastic without ordering a "expensive whole bottom track piece" which they had but was yet again "expensive". I guess his message was clear they would not make it right. I called back asking to speak to a manager and this same guy got on and berated me for saying he was not helpful, he was not. He then proceeded to tell me the piece was not installed correctly, but I still waited too long and that it was within warranty and gave me his suppliers number, again not much help. Needless to say the supplier never returned my call. I was finally lucky enough to have a contractor that replaced it with a better piece of hardware. That same contractor told me that the guy that mans the desk there has a real attitude and does not stand by their work. Lousy product improperly installed and lousy customer service. read more

Had to have my drivers side window regulator fix when the widow stopped working. They suggested I pick up the part from an auto store to help save money. Did so and took the truck to them for the installation. Gave me a very fair price on the labor and had the job done in less than an hour. Very professional staff on site. Will definitely go back there again if I have any other auto glass problems in the future. read more

Thank you Andy and Tom so much for helping me this Monday you were so kind and helpful and at the end of the day you helped my office get my front door back on you are the best thank you so much read more

I scheduled a windshield replacement with Lee and Cates on August 27, but my experience with the technician and the management at the shop was one that I would never wish on another customer. The technician, Brian (employee 2301), arrived at my work (an elementary school) around 10 AM. At the time he arrived, I was meeting with my assistant principal in the front office. I stepped out to meet Brian, explained that my car was parked on the far side of the building, and went to get my keys. When I went out to my car, Brian was completing his pre-inspection. He told me that he noted a paint chip on my hood. I shared that I also had very minor hail damage on the hood and trunk, but it was difficult to see the dings because they were so small. Brian shared that he recently had hail damage repaired on his truck, and we made small talk briefly. Brian told me that the windshield repair would take about an hour, and I shared that I would likely be in a meeting in the front office at that time. When Brian came back inside when he was finished, I was in a meeting for a student in the conference room, but I stepped out into the lobby to talk with him. Brian shared that, after I went back inside, he noticed another "ding" on my car. He showed me a picture taken on his phone that showed my old windshield and what appeared to be a minor ding on the door trim panel next to the windshield. I assumed that it was minor hail damage that I had previously missed, and I did not question Brian about it further. He seemed honest, and I was anxious to get back to the meeting I had stepped out of. After Brian left and my meeting ended, I went outside to make sure my car was locked. At that time, I immediately saw that the photo Brian showed me was purposefully misleading, and what he described as a "ding" was instead a quarter-sized dent complete with scratching to the paint. I knew that I had been duped by Brian, who showed me only one small photo on his phone taken at an angle where the size and depth of the dent was not visible. To show you the true extent of the damage, I have posted my own photos along with this review. After seeing the damage, I immediately called Lee and Cates and spoke to Michael Haig. Michael asked me to email him pictures of the damage, and I later received a follow up call from John Claveau. John insisted that Brian would not lie about the damage, but when I noted that the damage was clearly not present during the pre-inspection, John resorted to personally attacking me. He argued that the dent was not noted during the pre-inspection because I was "disinterested." While I was certainly in the middle of a busy work day, I remained outside for the pre-inspection as long as the technician needed me and even made small talk with him before going back inside. John also shared, suspiciously, that Brian called him after leaving my work and notified him that he took pictures of "existing" damage on my car. When I questioned John about why Brian would do this unless he was trying to cover for himself when I invariably called to make a complaint, John claimed this was "standard" practice. John also insisted that it would have been impossible for the technician to have caused the damage to my car because it was inconsistent with the windshield repair. However, when I later made a complaint to Lee and Cates' affiliate, Safelite, about my experience, the customer service representative laughed repeatedly and said that the damage was completely consistent with the windshield repair. John made no apologies whatsoever for my experience and instead tried to paint me as an awful customer. When I asked to speak to someone else, he told me that Matt Lasond would call me the next day. Almost a month has passed, and I have received no calls from Matt or anyone else at Lee and Cates. A message I left asking for a call from Matt Lasond has also gone unreturned. Unfortunately, when I made a complaint to Safelite about Lee and Cates, Safelite acknowledged that the damage was consistent with the repair but would not do anything further to help me. I was simply out of luck because the technician had managed to take a photo of the dent with my old windshield, either because he dented and scratched my car before entirely removing my old windshield or because he staged the photo to make it appear that way. While I still have no resolution for my issue, I know the truth about what Brian did to my car, and in his heart, so does he. What truly disgusts me about my whole experience is the length that Brian, John Claveau, and everyone at Lee and Cates went to to cover their tracks, and how they treated me as a customer in the process. So, I am begging you: Do not make the same mistake I did. Do not trust this shop and do not give them your business for any reason. read more

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I needed my cracked windshield replaced while travelling to St Augustine. My insurance company chose Lee & Cates and I am very glad they did. The scheduler Karen was very helpful and John C. the service guy did an outstanding job. He called ahead, was on-time and did a terrific job. He was super friendly and efficient, and had the new windshield installed in about an hour, at the place I was visiting! I am glad to see that great service is still available at some businesses. I highly recommend Lee & Cates Glass ! read more