My SUV was in an accident in March. Gerber ordered the parts and had it back in a week looking like new and detailed both inside and out. Highly recommend Wendy the estimator, Hunter and the bodywork team. Great job! read more

I brought my car (2018 Cadillac Escalade) here after an accident and they took a little over a month to fox the front end damage. When we picked it up and were driving it home to Orlando we noticed it was misfiring the whole way home. We brought it to the local gerber and they couldn't figure out the problem so they towed it to Cadillac and the dealership said the damage wasn't caused by the accident but the wire had been ripped out by someone working under the hood. The only people working under the hood was gerber while they were fixing the front end damage. I reached out to gerber and they claimed to have been working nowhere near the wiring on the vehicle. They were working about 2 feet away from the area. I understand they don't want to fix things that the insurance isn't paying for but when they create damage and don't fix it, that's messed up. There was no misfire under the hood before the accident, Cadillac says it was caused by whoever was working under the hood, gerber was the only one who worked on the car and they were under the hood. Yet they refuse to fix it. They fixed about $15k from the accident and I had to pay Cadillac about $4,500 to get their issue fixed cause dealerships charge obscene prices. Don't use them. read more

Gerber Collision & Glass - Wire that was ripped out of place causing misfire - Windshield Installation & Repair Near Me - Jacksonville, Florida

I took my car to Gerber Collision for repair and body work. I could not have picked a better group. The people in the office were absolutely the best! Very attentive. The repairs were completed on time and my car looks brand new. Hopefully I will never need to, but I would not hesitate to go back to Gerber Collision. Thank you and hats off to Wendy and Curtis! read more

Fantastic service. This is the way it should be in a challenging time and situation. Thank You Curtis and Wendy. If you are shopping around, this is the company you want. read more

Just had my 1022 Tucson repaired. Friendly staff. Happy with the body repair. Vehicle was returned to me washed and clean vehicle looks brand new. read more

Excellent customer experience. Wendy kept me informed of the progress of my vehicle throughout its repair and coordinated seamlessly with Enterprise regarding my rental. She also coordinated discrepancies with my insurance carrier to ensure that I got the highest quality parts available for my repair without me having to get involved. To put icing on the cake, I found out that they also took my vehicle for an alignment the day before I got it back adding to the value of their work. My repair was an extensive one that required very specialized parts and labor. When I received my vehicle back, the repair was flawless and also clean on the inside and outside. I found their work to be of the highest professionalism and their communication to be thorough. read more

great customer service, friendly star staff keeper kept me updated 2-3 times a week in the process of things and when unexpected things popped up like finding more damage and needing to order more parts read more

Just got my car back after having work done. Definitely exceeded my expectation. Tried setting it up with Gerber in St. Augustine but they were busy to do within the next month. I picked up today after being in shop for a week. Got text alerts each day to let me know the progress of the work being done. I was happy to see the exterior was thoroughly washed and looking great. Then when I got in the car I couldn't believe they detailed the inside too. I have 4 kids so needless to say it looked terrible when I left it. If you live in Jacksonville area don't even shop around-start here. Brian K read more

My boyfriend had called into get an estimate on color matching a side mirror. The guy in the phone was first off very vague he sounded like he didn't like his job. My boyfriend and then proceeded to ask what time do they close and the guys replied with "5:30 but today is not a good day, we have corporate here and a lot going on." Coming from two people who work customer service and own our business he could have WORDED that A LOT different. The way he talked to us made me automatically dislike this place not that he was rude just the tone in his voice made it sound like we were a problem by giving them some business AFTER reading all the negative comments. read more

I walked in to ask for help with an estimate. The person at the desk said they didn't have time to do a estimate and come back later. They had at least 6 employees sitting around talking. Very bad experience. I walked out and went elsewhere. read more

Sadly, I have used this place before and it was ok. I recently went in for an estimate on some small damage to the front of my car. I was basically blown off by a lazy cranky woman who claimed she was too busy and that I would have to make an appointment for next week. There was no one in the place!!. Anyway I called and reported it to customer service and they must have notified her because she called me within an hour of leaving with a different tone asking me to come back and they would take care of me asap. I let her know she should have simply handled it properly the first time and it would have not resulted in a lost (regular) customer. I went down the street to San Jose Collision and they were AWESOME! I was in and out in less than 15 minutes. I can't figure out how some businesses still don't understand basics of good customer service. read more

After 40 years and first accident it was stressful and confusing for me. Ed and Jennifer were exceptional with step by step info so I better understood. The work now complete is very exceptional too. I highly recommend them to all. Thanks again annette read more

I brought my 2016 Avalon to Gerber after my wife was in an accident that resulted in over $10,000 worth of damage. The initial assessment was the vehicle would be repaired within 14 days. I was also told that the vehicle would be detailed prior to turning it back over to me, which it was absolutely not. We had used Gerber in Orange Park and had excellent results with professional service and thought we would have the same at this location. After the vehicle had been with Gerber for 14 days I went to check on the progress and found that it was far from finished. Additionally, the car was not correctly protected as windows were removed and not covered resulting in dirt and dust going into the vehicle. At this point I was told that there were some issues receiving payment from my insurance company, which resulted in Gerber refusing to work on my vehicle for 8-10 days. Although they stated they were not concerned about being paid, their lack of actions on my vehicle proved that to be untrue. Although the body work was pretty good, there are still multiple issues that Gerber has attempted to fix but have failed. In fact, I was told that a vehicle with this kind of damage may require several comebacks to tweak repairs. The end result is my 2016 Avalon was there for 34 days and is still not 100% fixed correctly. Customer service was dishonest throughout the entire process to include lying about the timeframe, lying about hold ups on vehicle progression, and incompetent in fixing the vehicle correctly. Before going here ask yourself how much time you want to spend waiting and more importantly how many times you are willing to go back to have your vehicle tweaked. read more

It's been almost a year since my husband's job took us to Jax, Florida and it started with my car being stolen from the front door of our apartment on Mother's Day. Later that day I was called to find that my car had been wrecked and was found on top of a fire hydrant. We made arrangements to have it towed and notified my insurance company in Georgia. We had to wait until the following Friday for the call on the estimate and in the mean time I had picked up a rental and made several calls to locate a repair shop. The business that finally accepted my vehicle was Gerber Collision on San Jose Blvd, just across the river from where we were staying. The estimate was quite low for the damage we observed but I was told there would be supplementals adjusted as they worked on my car. At first we were updated as to what further damage they discovered and in my mind they were actively working on the vehicle because they were making several request to my insurance company for additional work. After about four or five weeks I drove over to this shop and was shocked to see my car sitting outside in the same shape it was when it was towed only now it was covered in seagull poop which upset me. Nothing going on so how was the ongoing supplements happening anyway I was still being provided a rental and I was wondering with the tally rising on the repairs maybe my car should have been totaled. Well, finally after about 10 weeks or more my car was ready I test drove out on the interstate and it looked and drove pretty good but on the way home I kept hearing a pretty hard knocking in the front. So back to Gerber and the girl, Amanda, took me two doors down to rent me a car from Hertz. She told me and the agent that Gerber was paying for my rental while they repaired my car. Everything good til I went to pick up my car and after their able manager discovered that they were responsible for the Hertz bill then he decided they weren't responsible and told me flat out that they(Gerber ) were not going to pay for my rental, no one could prepare me for this lack of responsibility. Wasn't my car back at their shop because they released it to me without it being fixed.? Heated exchange and I was totally shocked at this mans behavior I learned a lot about poor business practices and while I'm at it, let me tell you that you should be very careful when dealing with this bunch, very careful!!! read more