I brought my car to the shop to get my alternator fixed and what they did was basically blew up my…read moreengine. They fixed the alternator without fixing the other problem with the car, which was the hose attached to my radiator. Within an hour of getting the car, I had to stop on the highway cause it was overheating. My car looked like it was about to explode. When I took my car back to the shop, The fixed the water pump but told me the engine was gonna go because they didn't really fix it properly an air got into the engine. They also duck up the hood of my car. Now it can't even open with the latch to open it. Currently the car is junk now. I have no car because there ineptitude. Never recommend this business to go to if you have more than one issues to fix because they're not gonna tell you and they'll let you drive off in the car not fully fixed completely.

Always busy, but work done is good and prices are fair. No hidden charges and the clients are…read moretreated as individuals.

I called this guy, voicemail was full, couldn't leave a message. Texted and while we're…read morenegotiating, he became unresponsive. When I asked for him to respond, he texted me "Busy fine some else". The nerve of people in a customer service facing business. Stay away.

Tried to get a simple quote for a tire replacement and the mechanic talked to me like I interrupted…read morehis beauty sleep. I asked "how much?" and he snapped "my hands are full, I'm working" with straight attitude, like doing his job was some kind of favor. If this is how he speaks to someone trying to give him money, imagine the "service," "quality," and "value" you get once he actually touches your car. Bare minimum respect wasn't there. I'm taking my business somewhere that actually acts like they want customers.

Owner, Alex of Ball Street Auto repair is a Fraud and does not own up to his Mechanics work…read more He will allow his Mechanics to do sub par work and not incur the cost of fixing his Mechanics faulty work on vehicles. My mothers vehicle had Gear Shift problem that his company fixed 2wks ago on a 2005 Grand Marquis Limited edition, which done improper. While driving doing a Door Dash Pickup on South Orange avenue two bolts from under the steering wheel column fell out and the steering wheel popped and airbag popped out. This prior work above he Charged a total of $485 that included Towing. When advised of the above issue over the phone Alex stated that his company didn't touch the Steering column to fix the Gear Shift. He finds every excuse in the book to not own up to his below average mechanic work or vehicles. So next Ball Street Auto fixed the Steering column and airbag, which again wasn't properly done by mechanics. This job he charged another $480 + with the towing. Alex, why didn't you incur the cost of your companies quality of work? Not looking for answer. When I called him on this topic, Alex again couldn't even be Professional enough to say bring the car and let me check out and if there was a error done my my Mechanics I will fix it. He also hung up the phone on me. Yesterday, I went to his establishment and voice my concerns with his Professionalism of hanging up phone then his Quality of Work. He attempted to be condescending stating I am naive. So I had to get stern with him for playing with my Intelligence. By Law no Auto Body shop can not do Mechanic work on any vehicle and it is done improperly where the work can cause the customer bodily harm and or death. His poor mechanic work almost could have cause me my life. Just luckily I had just got off interstate highway and decided to do Door Dash Locally Thursday, because if I would have stayed on highway I probably would have been in a fatal car accident on highway because when steering wheel popped it had no control. So I expressed to Owner, Alex if he will not fix issue then I'll just file complaint with the BBB and file a Civil Suit. To any Customers that have experience the same Unprofessionalism and Lack of Proper Mechanic Work to their vehicle and rudeness follow these steps: Go to Irvington City Hall and ask to be taken to the Department of Revenue to file a Formal Complaint on Ball Street Auto Service Center. You will be directed to the Point of Contact to send your Formal Complaint. Next, go to Irvington Police Department and advise them you want to file a Civil Complaint on the above company. Note: Be sure to advise the Officer at the Front Office as soon as you go in to the right, that you Paid (Give the Amount) and the Quality of Work was not done properly. The Officer will give you a Civil Complaint form on Irvington PD letterhead to complete and submit to start the formal complaint process. We do not need Businesses like this in our Community, scamming customers with their below average mechanic work. It starts with taking the proper Legal Steps to get this company out of here.

I strongly recommend you to not come to this shop for anything! they don't know shit! they charged…read moretoooooo much money but did not do the job. You will appreciate my message if you still try to come here! good luck friends.

Had my timing belt done at Kars 2 years ago, and it broke within 2 years, took it back to Kars told…read moreJimmy a banging noise is coming from the side of the timing belt, Jimmy check it, he said it was a rod that's broke, and I needed another engine. I told him it sound like my timing belt, he insisted it wasn't. He said it should last another 6 months or even a year. 2 weeks later going to work, yelp, it broke, my belt. Stuck on the Parkway. So NJ Parkway tow truck charge me $337.75 to get towed to Honda. I thought Honda was going to say, I needed another engine like Jimmy from Kars said I did. Nope they said it was a failed timing belt. I forgot to say I asked Jimmy should I take it to Honda, he said for what, they can't do anything either but put another engine in it. Why would he lie to me, after being a great customer too? Now I had to pay for another timing belt, oil pump cause it ruined it somehow.$ 1,586.98 later, still mad.

My Volkswagen was misfiring and multiple mechanics could not find the issue including the official…read moreLyndhurst Volkswagon service center. I was almost ready to give up and I tried Kars Automotive and they found the issue and resolved it on my first visit for a fraction of what I spent at the other places. I have learned my lesson and will only be bringing my car back here in the future for any maintenance or work that is needed. What a delight to have a mechanic that listens to you and resolves the issue and does not find other ways to get more money from you. Ten out of ten.

ONLY WANT YOHR MONEY!!!! They steal from you saying your car parts are bad when there not. Our…read moremoney is gone because of him, and there was nothing wrong with the car.

They told me I needed a transmission two years ago when bringing it in. They quoted me something…read morelike 3k for a full rebuild/install. I ended up changing the transmission cooler because I noticed it only struggled to get in gear when hot. Anyways two years later same Jeep Grand Cherokee with the same trans and it shifts perfect and is still going. Maybe it was an honest mistake, what annoys me more is they performed a trans service without my permission, and when they did they striped 3 of the bolts on the pan, I am sure they used an impact gun. The pan leaks now. I don't live in NJ anymore, but I know the shop as it has been there for years. I just wanted to take the time out to write this as I thought it could be useful to others looking to get a diagnosis.

I was very pleased with the service and recommended others to Tito's shop If I hadn't moved to…read moreFlorida with the avalanche I probably would still have it. But I will be stopping by and let him check out my new silveRae do

this guy is amazing he diagnosis it and knows what he's talking about. fixed my truck with no…read moreproblems at all. I will not go anywhere else he's tells it like it is and is all business. he's the best

Levent love you man such a generous and honest guy thank you for the parts keep on doing the great…read morework and also being a car enthusiastic

West Coast Love. Along with the rest of the BMW community lol…read more Thanks L and GPS team.