Claims to be in the business 22 years. One star only for convenience of boat launch location…read more(launch just north of Sutton's Bay public beach), boat we rented was trailered there. We spent 35 minutes of our time listening to the owner give instruction and prep and launch the boat. Time was from 10-5, boat should have been in the water waiting for us, but we waited on him. Boat was in terrible condition, both pontoons had significant scratches/dents. Seating was in good condition and floor was nice (not carpet). Not informed ahead of time, but do not allow fishing from their boats. Boat listed very hard to our right the entire day and a check engine oil light came on shortly after we launched. Owner knew the boat was damaged and admitted it was recently repaired. No reparations were given to us, just told he resented being told this issue was known to him (stated so himself and pointed out the damage to the pontoon where it was repaired). Would not recommend this rental company when so many others are available in the area and take good care of their boats.

My guests have had great experiences with Get Outside Rentals for SUP Boards, Kayaks, Bikes, and…read moreespecially brand new pontoon boats! They are located in the village near the grocery store, and just off the bike trail, with plenty of parking for easy access. They also provide convenient drop-off and pick up services. I would highly recommend Get Outside Rentals in Suttons Bay!

I've delt with Terry, Andy,and Brooke for over 30 years and their late father Chuck before his…read morepassing . They've maintained my 1963 Century Resorter and now my 1950 CC U 22 Sportsman. They're honest in all their dealings. Always fix whatever problems I might have caused Andy's the President. I see his truck pass by my house at 7:50am every work day as he's enroute for a 8 am arrival. Very few owners do this these days Thank you Stander Marine for your great service and friendship over the years Bob Hubbard Leland Naples Atlanta

The lady who owns this place is truly unhelpful and miserable. Don't even buy gas there. She is…read moreclearly hoping her business fails so she won't have to do it anymore...

It was a slow day and they were going to close early, but the friendly and helpful guy renting us…read moreour bikes figured out a way we could stay out past closing and return the bikes safely and easily. A real hero that guy, too bad I didn't catch his name. Anyway, rental was simple, the gear was very good quality, no attitude or space cadet vibes, just a great and easy process from start to finish.

The perfect place to rent a kayak in TC! I had never kayaked before and my husband had only kayaked…read moreonce before when he was a kid. The younger guy who was working was very patient with us and took the time to explain things (and helped calm my nerves). He did a great job telling us where to kayak to and helped us get into the water. An hour rental was plenty for us newbies and we had an absolute blast out on the water. This is a great place for newer kayakers to rent from and I cannot wait to stop by again the next time we are in town!

I bought a used pontoon boat a few years ago from them. It's been a great boat and their…read morerecommendation to buy it was good advice. I've had the boat serviced by them for the last couple of years. So far, everything has been fine. They are very nice, and responsive. Everyone seems to care and know what they are doing. I found the owner very pleasant and concerned with addressing concerns.

DO NOT GIVE GRAND BAY MARINE YOUR BUSINESS!!! Absolutely horrible experience that I hope nobody…read moreelse has to endure. The whole operation is a phony scam and it all starts from the top with the owner Liz. They promised heated indoor storage, took our money, and were unable to provide us with indoor heated storage come late October. Mike the service manager was a complete ass when trying to come up with a plan as to what they were going to do, while the boat sat outside in the elements for weeks. They then transported the boat to another facility, and during the process proceeded to wreck the boat costing $32,000 in total damages. After months and months of back and forth email exchanges and getting nowhere, I began to get very frustrated and asked for an in person meeting to discuss how we were going to move forward. Owner liz and crew met with me and assured me that she would handle it. We left the meeting after coming up with a plan to order parts and start the repair process, in which they said we would have to wait weeks before other boats are worked on in their shop first. They cashed the two party insurance check and then proceeded to do nothing once again. After another week of them not doing anything, I once again followed up to see what was going on and Liz absolutely lost her cool with me. She called me a "little baby", told me that she was not going to give me my money back, and told me that I was not allowed at her place of business...! I had to work with their insurance company directly on how to recover the money to get my boat repaired. Thank god this nightmare is coming to an end as we were able to get the boat and drive it down to Grand Haven where things are finally getting done!! We did learn that they also did not perform oil changes, did a horrible job with acid on the waterline, and prepped the boat like they were just going to leave it outside and not tell us (they actually did this to another customer we've heard from). It never ends with these guys. Horrible, horrible experience. Stay far away from Grand Bay Marine. You're asking for a lot of trouble. This is the first review I've ever written. I'm not one to post something like this, but this company is really that awful that I felt the need to. Thank you for your time, and I hope this helps spread awareness as to how shady Liz and her company Grand Bay Marine truly are.

Awesome store, wonderful people, nothing beats small town feel an atmosphere. Absolutely wonderful…read morecustomer service

We've been here several times now. A nice selection of water gear and clothing accompanied with…read moregreat help.