Trent helped me with my mortgage and I had such a wonderful experience, truly. Thanks for all your…read morehelp!

Was working with Adam on a home loan and throughout the process had an appraisal done on our house…read more Long story short we found a better rate with another lender and NBKC Bank is refusing to transfer my appraisal I paid $590 for to the new lender threatening to coast me another $590 appraisal when I just got one a week ago. I paid for this appraisal out of my own pocket and NBKC Bank and it loan officer is holding it because I didn't finalize my loan with them. 0 stars for anyone looking for a home loan.

We have banked there for multiple years (when it was Mission Bank). We make our usual deposit on…read moreSunday evening in the Night Deposit box. When I access the account on Monday, the deposit has always been promptly available. The staff is always pleasant and professional when direct, in-person contact is needed. Transactions are completed quickly and with a friendly demeanor. Thank you.

After 15 years of using them I am closing account. I made online purchase of phone and monthly…read moreservice from Straight Talk for a xmas gift. Never received . Bank was alerted and I was told no problem. So I bought the same thing at Walmart and waited for my refund credit. They lied, big problem told me I had to eat it, not a lot $250. Do not trust them to act on your behalf. If they would screw over 70 year old man you are not safe either. You can not use their debt card without wondering am I protected from fraud or whatever. New bank assured me they would handle it differently if it ever came up.

Worst car buying experience. Noah was completely dishonest about the condition of the car (wouldn't…read morelet me take it to my own mechanic and only let me take it to the mechanic next door who must be his friend) and prior to me picking up the car, he promised to fix the air conditioning, oil leaks, rear shocks, etc. He told me he fixed those things, but he did not. He also agreed to take the car back 3 different times, and then after giving me the run around, refused. I took the car to 3 different mechanics, and there are well over 18K in needed repairs. The Kansas Dept of Revenue fined him for DEFRAUDING me. Unfortunately, that did not help me, and I am stuck with a horrendous car that I don't trust driving and can't afford the repairs. Here is what he was fined for. Ideal Auto (#3817) for K.S.A (5) knowingly defrauding any retail buyer to the buyer's damage $750.00 K.S.A (6) Negligently failing to perform any written agreement (No buyer's guide) $750.00. K.S.A (10) Willful misrepresentation, circumvention or concealment through subterfuge or device, of any material particulars or the nature thereof, required by law to be stated or furnished to the retail buyer with a total fine due of $2,250 on 07/17/2023.

We purchased a vehicle with approximately 129,000 miles on it from Ideal Auto. This was the second…read morevehicle we had purchased from Noah, the first of which we had no issues with. Trusting him we did not have an inspection on the vehicle done as it appeared to be very clean for a 13 year old car. Within 3 weeks we noticed that the engine was leaking oil after the car had not been driven for approximately 48 hours. We took the car to Firestone where they told us it was leaking oil from the Front Timing Cover and the Valve Cover gaskets. I then contacted Noah asking if his limited warranty would help to address this issue as we were still within the 30-day/1000 miles the warranty covered. He told me no, it did not. It only covered the engine and transmission. How a major oil leak is not an engine issue, I'm unclear. He said he wanted to do what he could to make things right and asked me to contact him the following week so his mechanic could look at it, as the mechanic was out of town at the time. I spent a week trying to arrange a time to have Noah's mechanic look at the vehicle. Finally I took the vehicle to his location. Noah looked at it and agreed that it was leaking oil, and that he wanted to try and make me happy with a resolution. I asked if he could buy the car back, but his response was he didn't have the cash to do that. He did offer to trade the vehicle for another, but he had nothing that interested us. He also did offer to look for another vehicle he could trade, but that really did not interest us either. The final suggestion he had was to let them fix the vehicle (replace the valve cover, front cover and oil pan gaskets) for a fair price. I told him to determine what that cost would be and to let me know. Noah was unresponsive to my repeated requests for this estimate. Finally, I contacted the BBB regarding my complaint. Noah responded to that complaint with no real information saying only he was concerned that if he repaired the vehicle we would not pay him for the repair. Yet he never expressed this to us. I responded asking that he at least reimburse me for the 10% his warranty covered for the repairs I had done to repair the leaks. This would have been about $110 for him. He did not respond and the BBB closed the case as the business did not respond. My advice is to be very through in any vehicle you purchase from Ideal Auto and be warned that once you purchase the vehicle, Noah will not stand behind anything regarding it.

We wanted to sell our Lincoln SUV. Blue Book appraised it at two different prices. One was the…read moreprice we could expect from a car dealer. The other was the price we could expect, if we went to the trouble of advertising the vehicle for sale and sold it to an individual buyer. Of course the price for sale to dealers is lower, since they want to be able to mark it up and sell it to individuals. Blue Book also lists a price at which they themselves would be willing to buy the car. That price was approximately the dealer price. We then entered the information about the SUV on Carvana online. They said they would pay the price that Blue Book said we could get if we went to the trouble of advertising the vehicle for sale and sold it to an individual buyer. What could be better than that? The best price without the hassle. We chose the Carvana offer. The next day, one of their representatives came to our house, checked out the vehicle and paperwork, and bought the car by sending money directly to our bank account. I could not be happier.

Let me start by saying it's a little unfair that the only review I get an email for is specifically…read morefor the Fayetteville, AR location only and not Carvana overall. So I'll say I'm sorry to the Fayetteville location....they are FIVE STAR. Their delivery service was fantastic. Even when they had to deal with the problems the online purchase service (wherever that is located) caused, the representatives from the Fayetteville location were FANTASTIC. Also....let me state that this is the SIXTH car I have purchased from Carvana, and ALL of the FIRST FIVE were FIVE STAR experiences. It is only this particular experience with the 10 or so representatives I dealt with at the online order call center trying to work out the situation they caused that has resulted in this 2 star rating. Lastly...let me state that the main issue that caused all of the headaches with this transaction was an issue between Carvana and my lender: my lender stating they deal with Carvana all the time and "this is the process we've always followed" and Carvana stating "that's not our process" but until the car was being delivered at my doorstep, no one at Carvana wanted to contact my lender and work out the situation. And this is my main issue and the reason for this two star rating. Over 5 days I spoke with AT LEAST 10 representatives on the phone. Of those 10, only two understood what my lender told me to tell the Carvana representative and both of them said "yes, that is our process and your deal should go through the process just fine." Seven others either had no idea or stated that wasn't the process and they needed information on my payoff of my trade...even though my trade was paid off. And then there was that one representative that argued with me for over 40 minutes that the deal could absolutely not continue until I provided a payoff amount for my trade. I told him the trade was paid off and I uploaded not one, but TWO different letters from my lender indicating this was the case. I will use Carvana again, but I will work harder on my end to make sure everything is in order before the delivery date. Once again....the Fayettevile, AR location is FIVE STAR. The loss of three stars has ALL to do with the call center handling the transaction prior to delivery. As far as the car goes....I LOVE my new car. Overall every purchase from Carvana has always left me happy and I have never had the "buyers remorse" feeling.

I came into Security Bank in Kansas City Kansas and was helped by a young lady named Valerie…read morePulido..I explained to her my situation and felt like I was getting nowhere..I was very worried because an amount was taken out without my authorization..she took care of my problem and immediately got my funds returned..Thank You so much Ms. Valerie Pulido for your help..I truly appreciate you...

I started with the Mission Bank maybe 10 years ago. Now they are Security Bank, The bigger they are…read morethe worse they get. They just asked me to change my online password. I did not want to and now I am blocked out of my account. Banks make me sick.

Awful company! I had my car totaled in November 2025. The other person's insurance paid them almost…read more$13,000 about a month after the wreck. Then instead of Azura working with the gap insurance through Zurich to complete the process, they delay and try to keep charging me. They do not care about people. Only money. Don't use them!!! They don't care about people!

Staff are always friendly and service is always quick when I go inside. Convenient location off…read more87th.