I submitted a form for interest on a Mazda Miata and tried to call/text the numerous numbers they…read morehad on their site. I finally got a reply from one of them more than a day later. I was messaging the salesman, Gabriel, about the car details, when to arrange a time to come up to see it, even the possibility of trading in my car. I was able to exchange messages with him on 08/14 and he asked for the info about my current car so that he could look about a possible trade-in. I gave him the information with no response. On Friday 08/15, I was trying to confirm a time to be able to come up to take a look at (and buy) the car. I wasn't getting any response throughout the day, so finally I called a few of the numbers listed on their site. I was able to speak to a man who said that Gabriel was off of work that day, but he would let him know I called, and said I could come by on Saturday 08/16. On Saturday morning, I got a text from Gabriel at 10am and asked if I could come up there at about 4:00pm. He said that would work great and gave me the address to come to. I left Springfield (200 miles away) to be able to arrive up there even before 04:00pm. I was halfway there, and at 02:01pm, he texted me and said that he was just informed that one of the other sales people sold the vehicle half an hour ago. So I called to confirm this with him that it was actually finalized and sold and he said when he went to get the keys for it to bring it around to be ready for me to check out, he was told another salesman sold it. I told him I had already driven half way up there. He said "Oh yeah, sorry. Safe travels home." I completely understand making sales and getting money ASAP, and I understand if other people were buying the car -- what I am upset about is that I drove more than halfway to Kansas City before being texted that the car had sold with basically zero regard for the fact I had been trying to communicate about this car for several days and set up a specific time to come up. I know there's always a "risk" someone will buy it before I am able to. The lack of communication throughout my entire experience with them was so poor and they almost acted as if I was an inconvenience to be calling and asking questions. I had to call/text 5 different numbers before I could even get a response from anyone. Then the communication with Gabriel was very limited. Had to call a different person on Friday just to make sure it was still good for me to come up on Saturday. Re-confirmed with Gabriel on Saturday that I should come up there and he said yes, that was a "perfect time" for him -- only to be texted that it sold after I had driven over 100 miles to go see it. Extremely disappointed in the customer service, lack of communication, and very little regard for my time, when I arranged an appointment and had to travel in order to go up there, only to be met with a casual text of "it sold". If they aren't communicating well with you, just don't even bother with this place. They clearly didn't care about a potential customer who was going to be paying them thousands of dollars for a car. Do better by people, because this was ridiculous.

they do not respond to emails, text message and when I called them to send a video of the vehicle I…read morewas interested in, the manager said e would d it the next day or two....never did. TERRIBLE customer service before even try to by the vehicle!!!

Everything went flawless until day of pickup. The sale of…read morethe car was for my elderly parents, we were given a time frame between 2:00 and 5:00. The Employees show up at 1:00 (earlier) no phone call prior to let them know, luckily my niece was there to assist. Took pictures of the car, took pictures of the Title/Lien Release, Verified ID's, handed them a check and left. My niece had to run out to their truck as they did not have my Parents sign the Title (big mistake) Other than that, I would recommend Carvana, easy process, upload documents etc.

Let me start by saying it's a little unfair that the only review I get an email for is specifically…read morefor the Fayetteville, AR location only and not Carvana overall. So I'll say I'm sorry to the Fayetteville location....they are FIVE STAR. Their delivery service was fantastic. Even when they had to deal with the problems the online purchase service (wherever that is located) caused, the representatives from the Fayetteville location were FANTASTIC. Also....let me state that this is the SIXTH car I have purchased from Carvana, and ALL of the FIRST FIVE were FIVE STAR experiences. It is only this particular experience with the 10 or so representatives I dealt with at the online order call center trying to work out the situation they caused that has resulted in this 2 star rating. Lastly...let me state that the main issue that caused all of the headaches with this transaction was an issue between Carvana and my lender: my lender stating they deal with Carvana all the time and "this is the process we've always followed" and Carvana stating "that's not our process" but until the car was being delivered at my doorstep, no one at Carvana wanted to contact my lender and work out the situation. And this is my main issue and the reason for this two star rating. Over 5 days I spoke with AT LEAST 10 representatives on the phone. Of those 10, only two understood what my lender told me to tell the Carvana representative and both of them said "yes, that is our process and your deal should go through the process just fine." Seven others either had no idea or stated that wasn't the process and they needed information on my payoff of my trade...even though my trade was paid off. And then there was that one representative that argued with me for over 40 minutes that the deal could absolutely not continue until I provided a payoff amount for my trade. I told him the trade was paid off and I uploaded not one, but TWO different letters from my lender indicating this was the case. I will use Carvana again, but I will work harder on my end to make sure everything is in order before the delivery date. Once again....the Fayettevile, AR location is FIVE STAR. The loss of three stars has ALL to do with the call center handling the transaction prior to delivery. As far as the car goes....I LOVE my new car. Overall every purchase from Carvana has always left me happy and I have never had the "buyers remorse" feeling.

BUYER BEWARE! Since they deleted my last review I'll make another. When you first pull into their…read morelot you will notice there are zero buyers guides on or inside any of the vehicles. I bought an 2018 Ram from these guys on Oct 29th. 6 days after I bought it I had a message pop up that stated "immediate air suspension service/repair required" come to find out in was in the shop 3 days prior of me purchasing it for the exact same thing. They cleared the codes and said it was good to go. I called them and took it in. They had it for a week and a half. Short time after they "fixed" it I have the same message popping up. I was suspicious of an exhaust leak the day I bought it (have video evidence of the leak) it's been confirmed twice (by their service and another shop) that there is an exhaust leak. They refused to fix it "to expensive" is what i was told. Curtis Darby and his entire service crew are either to incompetent to fix issues on vehicles that come into their shop or they enjoy cutting corners to save some money. Now my wife, kids, and I are breathing in carbon monoxide driving down the road because of this. I spent 27k on this truck, hardly put 300 miles on it and this is what i have to deal with. Do yourself a favor and don't purchase from these guys. The kansas Attorney General has been notified because of the implied warranty of merchantability and consumer protection act which both have been violated by them.

The salesman was horrible, customer service needs an overhaul badly. The salesman didn't know where…read morecars were or what they had. We found the cars and people were test driving them or they were in the closed storage lot further down the road. The guy we talked to had a horrible attitude towards us as buyers and made continued snide comments. Talking about how our budget was low when we were trying to find an affordable car. To make matters worse he was the only salesman you could find and he walked away from us to assist other customers. I would not recommend that you even attempt to purchase a vehicle from here because I'm sure that our service experience was only the tip of the iceberg for what could come later.

Very Nice people and they are there to help you. I have been with OneMain for awhile and I like to…read moretell people about You.

Sarah Levena was truly WONDERFUL!! She has to be the smartest most charismatic person ever!…read more This is my second time getting a loan through one main, and my first time I had a really great experience, and paid my loan off in half the term. Honestly really great benefits and great rates! During my second loan process today, Sarah walked me through every available option considering my situation, and carefully went over every consideration and answered any questions that I had I actually had NO questions because she would already cover them before I even had to ask!! Such a great experience I can't express this enough!! Super easy and fast process, and Sarah was super nice and super informative. She really shows you she cares by taking the time to make sure all your needs are met, regardless of what it is! Thank you so much for this great experience!!!! Definitely will use them in the future again!

They were very helpful and it was so quick and easy to get a process started and they informed us…read moreof something we didn't know was on my credit that shouldn't have been there and understood the situation I will definitely be coming back to this amazing auto outlet

Thank you Bill and Lonica for the superb customer service, with my recent vehicle purchase. I have…read morepurchased multiple vehicles from this dealership and this was by far, the most excellent experience.

i received a 2010 acadia in november 2022 to replace the 2010 dodge journey i purchased in…read moreseptember of 2022. the reason for the exchange of vehicles is because the dodge journey stopped on me multiple times. the acadia has been in service "3 times" for two weeks each time. today, i went to j.d. byrider 2520 burlington st. north kansas city, mo 64116 and spoke directly with the general manager jeff allen!!!!! i spoke directly to general manager jeff allen who told me he was taking my acadia for a test drive to see what the issue was (so he said) and to give him 20 minutes to drive the acadia. i waited for jeff to return for 2hours, even though i saw jeff pull back into the lot. i left the lot after no one was able to find jeff (hey jeff this is not hide and seek). after leaving the lot i call 4 times and no one has seen jeff still. his office extension keeps going to voicemail. do not purchase a car from byrider they prey on people with credit challenges by sale vehicles for double the market value with high interest rates. save yourself the headache and frustrations. iif anyone is having issues lets join forces to protest, do a press release, or file a class action lawsuit reach out to me!!!!!!

For a company that sell cars they don't seem to know what they're doing in the paperwork dept. My…read morewife went to get our vehicle registered and the inspection sheet was done wrong, and then they didn't notarize the Lien release. Went back and forth to the dealership and dmv twice and they still didn't have it right. I make aircraft parts. It's a good thing I don't half ass my job like this lady at jd byrider.

Navy Federal sent me a letter for a $200 rewards for opening a credit card and spending $500 within…read more90 days. This letter arrived just before the expiration date of this offer. I went online and there was an offer for a $300 reward for spending $3000 within 90 days. I tried to apply for a credit card, but had to open a savings account first. I opened the savings and then applied for a credit card I received the card, but it had a limit of $500. My credit score is over 800 and I have never had any late payments. I then sent them a message and I attached documents showing $297000 in bank accounts and millions in a Fidelity Investment account. I received this reply: Subject: CREDIT LIMIT Navy Federal Response 03/27/2024 : Thank you for your message about the credit limit assigned to your newly opened credit card account. Based on the information provided in your application and Navy Federal's lending policies, your credit card's credit limit is at the maximum credit limit you qualify for at this time. You may apply for an increase to this credit limit at any time, however, Navy Federal typically requires a new account to be open at least three months before approving an increase to its credit limit. If you have any additional questions regarding your new credit card, please let us know. Your Message 03/26/2024 : Additional Statements Your Message 03/26/2024 : Additional Statements Your Message 03/26/2024 : I just received my credit card **************** and it has a limit of $500. There is an offer for $300 Rewards for $3000 in purchases in 90 days. There is no way I can do that with a $500 limit. My credit score is over 800. I sent a copy of a bank statement showing a balance of $47,180. I have another account of $249,001 and a Fidelity Brokerage account of over 6 million dollars. I have never had a late payment. Please increase my credit line to at least $5000. I pay my accounts in full every month, except for zero percent interest promotions. This seems like a bait and switch to promise a reward, but set it up so it is impossible to get it.

Recently deposited a check from USAA into my Navy Federal Credit Union account and then USAA…read moreabruptly stopped payment on this check. The bad thing is that the credit union had already gave me credit and I removed the cash. It was significant, over $5,000 for an accident involving my car. USAA had stopped the check because they thought it had been overnight end to the wrong address. Incredibly, the credit union worked with me without hassle as I worked with USAA to reissue the check. The Navy Federal Credit Union basically gave me an interest free loan for 10 days until I finally got the new check. Fantastic customer service from both the staff on location and those I dealt with by phone. I also have a car loan through them and have been very satisfied with the service I've received. Thanks Navy Federal Credit Union!

Had some issues, but they corrected it. I'm glad they did. We are honest people who just wanted to…read morebuy a good car.

Place is terrible no matter what you do they sold me a vehicle that was completely rusted out then…read morewhen I went back to tell them they claimed "we didn't sell it to you like that" so I told them I haven't had this car a week and rust can't happen in a day the response was "Depends". The ceo is a complete con man the employees need to wipe their mouth when they're done because they back him knowing what they are doing is wrong. The text like that they say is automated isn't and they have a woman texting me that can't help besides take my money even though the text message offers more than just form of payment, anytime I'm asking anything they tell me to call there on another day to speak to someone who is never there the place is a fucking dump DO NOT BUY A CAR FROM ERIC OR HIS ASSOCIATES BECAUSE THEY WILL NOT TAKE CARE OF YOU JUST LOOKING FOR A PAYMENT

I recommend. Quick to get in and estimate. Car ended up being too far gone to spend on fix. Not…read moreshops fault. They were fair and straightforward. I recommend

Quality work at reasonable prices. I was able to get an appointment quickly. They performed the…read morerepairs in the time frame they quoted. Kevin