So glad to have a place where crafts can be donated and used by others!…read more The store is small but you can find a wide variety of items. They have three bag sizes to choose from and you can fill the bag with goodies! There are a few items that are not including for the grab bag pricing and are marked for separate pricing but they are very reasonable. I was able to get a nice assortment of beads and gems for jewelry making. Staff is very friendly and helpful as well. I would recommend checking this place out!

I was looking for some scrapbook paper and stickers for my crafts. This store is like a thrift…read morestore but with craft and art supplies. Instead of throwing away your craft supplies you don't need anymore, folks donate them here. This way supplies can be reused instead of tossed out. This is a great resource for teachers and crafters. They have 3 sized bags, that you pick from and you put the items in your bag and that's the price you pay. I did the smallest size which was $9, I purchased several sticker pages, scrapbook papers, and crayons.

Friendly staff. Good prices. They did a great job on a frame for us…read more Also have a lot of nice orchids for arts and crafts for my wife.

Love this store. Wish they would come into this century with their cash registers. Would make the…read morelines less wait time. Was there in line for more than 2 hours after Christmas for the big sale. Totally not worth it, but you couldn't have torn me away!

Placed a pick-up order online with ease. However, pick up was another story. Checked in online for…read morecurbside pickup. Well I parked, waited, and no one came. So i decided to go inside. I found a young female associated buried in her phone.When I asked for the oversized pick ups she acted as if I was bothering her. Terrible experience, do not offer a service if no one is monitoring it.

If I could give this store negative stars, I would. Horrible customer service! I was only trying to…read morecheck out and purchase a sewing machine that they had to scan and get from the back room. There were tags you had to take to the cashier for 5 machine models but none were in stock. Why have them out if you don't have them? I even called ahead! What an ordeal. A poor gentleman behind me was getting balloons for his daughter's birthday and they had been done days ahead of time and all deflated. When he asked if they could be redone, they said he had to repay (even tho he set pick up time as today). Just ridiculous. Going to just shop on line literally anywhere else.

Negative stars! (-5 stars)!…read more Placed an order over a month ago, checking back on their site, benfranklin.com and it still shows as order being fulfilled! Hah?! A week after a placed the order they I got an email response about how they had trouble communicating with their warehouse about the items I ordered being in stock. Right. When I finally asked to cancel order and get my money back (yes they charged my card! right away before even checking if they will be able to ship what I ordered, if they even have any of these items, or it's just a scam). I thought I was done with scam artists, and here we go again! A month after they promised a refund due to not having the item to ship to me right away, I still did not receive a refund, and after getting in touch with them again this week, no one is responding even via email! Can't believe this is happening! They looked legit. Be careful. There are scammers out there.

Where crafts go to die…read more This was the saddest excuse for a craft store I've ever happened upon. I've been in multiple times and have never bought something because they consistently don't have what I need. Consistency is a great thing, unless you're consistent at being bad. They usually have one person working and that one person has no clue what they have in stock or where in the store it might be located.

Terrible customer service…read more Spent a lot of money to have a nice picture framed after being recommended to this place. When we received it back it was not centered in the frame. Owner said that she normally asks, which she did not, and never bothered to reach out over 2 months to see if we wanted our picture centered. You'd think that's pretty common knowledge that you'd want something centered in a picture frame you're spending $400 on, but maybe that's just me. Said it would be a minimum of $140 to attempt to fix - even though this was her mistake - and could possibly need to purchase an entire new frame for upwards of $300. Now making our simple framing project cost over $800. Absolutely ridiculous for a mistake that was theirs. Despite the unwillingness to help find a solution, I still would have reluctantly spent the money to have this fixed. That was until she got incredibly rude and loud with my wife and kicked her out of the store. If you want to spend money to have a picture framed off center, and then get yelled at when you're unhappy with the final product, then this is the place for you!

I LOVE My Frame Shop. They are excellent. I have taken a few things there to be framed and I have…read morenever been disappointed. The woman I have dealt with behind the counter (I am embarrassed to admit that I don't know/remember her name) is SO helpful when it comes to picking a frame and mat. I tell her generally what I'm looking for and she is really good at helping me narrow down my favorites. I've been beyond pleased with every piece I've had framed there.

Together again. I brought a 2 x 3 inch black and white of my mother-in-law from the 60's in asking…read moreif it could be enlarged, color added and a back ground effect to match a 20" x 24" painting we had of her husband. I worked with Neil who was amazing and understood exactly what I wanted. He was very reassuring. The quality of the results were amazing and well worth the cost! They now will both look over us at our family cabin for generations to come! Thank you so much!!!!!!

They did an absolutely wonderful job restoring a very old photograph for me ( mid 1800's). The…read moreattention to detail was amazing. They got the project done in 3 days and were responsive by email and phone. Easy to get to in Leesburg and made me feel like a first priority. I highly recommend these people.

I placed a custom cookie order with Chubby Heart Cookies in 2024 for a milestone birthday. A down…read morepayment of half the order was provided, pursuant to Laurie English's terms, and I was excited to work with her -- her cookies are beautiful. However, when I did not respond to an email within 48 hours on a HOLIDAY WEEKEND, there was no turning back for Laurie regardless of how apologetic I was. She behaved like she was paranoid, and she refused to complete the order. Our exchange was off-putting and bizarre. She is not the only talented cookie designer in the area, but she's the only small business I've worked with who: 1. Canceled an order on me (two weeks out from when my order was due); 2 Made strange claims that "her software" proved I saw her emails. She claimed I purposely ignored her. I'm shocked she has any business at all. Ordering cookies should not be this stressful or intense. Do yourself a favor and look elsewhere.