Terrible customer service…read more Spent a lot of money to have a nice picture framed after being recommended to this place. When we received it back it was not centered in the frame. Owner said that she normally asks, which she did not, and never bothered to reach out over 2 months to see if we wanted our picture centered. You'd think that's pretty common knowledge that you'd want something centered in a picture frame you're spending $400 on, but maybe that's just me. Said it would be a minimum of $140 to attempt to fix - even though this was her mistake - and could possibly need to purchase an entire new frame for upwards of $300. Now making our simple framing project cost over $800. Absolutely ridiculous for a mistake that was theirs. Despite the unwillingness to help find a solution, I still would have reluctantly spent the money to have this fixed. That was until she got incredibly rude and loud with my wife and kicked her out of the store. If you want to spend money to have a picture framed off center, and then get yelled at when you're unhappy with the final product, then this is the place for you!

I LOVE My Frame Shop. They are excellent. I have taken a few things there to be framed and I have…read morenever been disappointed. The woman I have dealt with behind the counter (I am embarrassed to admit that I don't know/remember her name) is SO helpful when it comes to picking a frame and mat. I tell her generally what I'm looking for and she is really good at helping me narrow down my favorites. I've been beyond pleased with every piece I've had framed there.

Closed and out of business apparently. Drove there based on their website and the place was vacant.read more

Had never went to a custom frame store before, but had a hard time finding 11x14 frame at retail…read morestores and decided to go. Service was excellent - the staff is very nice and helpful! There were so many different options of frames and the store clerk helped me navigate through them all and pick out a beautiful frame for my picture. I will definitely come back to get my other pictures framed!

Placed a pick-up order online with ease. However, pick up was another story. Checked in online for…read morecurbside pickup. Well I parked, waited, and no one came. So i decided to go inside. I found a young female associated buried in her phone.When I asked for the oversized pick ups she acted as if I was bothering her. Terrible experience, do not offer a service if no one is monitoring it.

If I could give this store negative stars, I would. Horrible customer service! I was only trying to…read morecheck out and purchase a sewing machine that they had to scan and get from the back room. There were tags you had to take to the cashier for 5 machine models but none were in stock. Why have them out if you don't have them? I even called ahead! What an ordeal. A poor gentleman behind me was getting balloons for his daughter's birthday and they had been done days ahead of time and all deflated. When he asked if they could be redone, they said he had to repay (even tho he set pick up time as today). Just ridiculous. Going to just shop on line literally anywhere else.

Friendly staff. Good prices. They did a great job on a frame for us…read more Also have a lot of nice orchids for arts and crafts for my wife.

Love this store. Wish they would come into this century with their cash registers. Would make the…read morelines less wait time. Was there in line for more than 2 hours after Christmas for the big sale. Totally not worth it, but you couldn't have torn me away!

Negative stars! (-5 stars)!…read more Placed an order over a month ago, checking back on their site, benfranklin.com and it still shows as order being fulfilled! Hah?! A week after a placed the order they I got an email response about how they had trouble communicating with their warehouse about the items I ordered being in stock. Right. When I finally asked to cancel order and get my money back (yes they charged my card! right away before even checking if they will be able to ship what I ordered, if they even have any of these items, or it's just a scam). I thought I was done with scam artists, and here we go again! A month after they promised a refund due to not having the item to ship to me right away, I still did not receive a refund, and after getting in touch with them again this week, no one is responding even via email! Can't believe this is happening! They looked legit. Be careful. There are scammers out there.

Where crafts go to die…read more This was the saddest excuse for a craft store I've ever happened upon. I've been in multiple times and have never bought something because they consistently don't have what I need. Consistency is a great thing, unless you're consistent at being bad. They usually have one person working and that one person has no clue what they have in stock or where in the store it might be located.

Extra sweet young couple starting new business, provide great, personal service. He's quite a good…read morephotographer, as well. Everything that they have frame for us has been perfect.

Too expensive for such a small project. She did come to my home and her minimum fee was $250. So…read morewhen she came, she said it would be $500 plus supplies considering I didn't even pay $500 for this armoire 20 years ago. I thought that was a little outrageous so I scheduled a time for her to come over but I had to cancel so she asked me the next available day and I said Monday and she showed up at my house at noon, keep in mind. I never confirmed a time with her.

From the owner: Konecke Construction is a construction company in Leesburg that values customer service and…read moreattention to detail. We offer Bathroom & Kitchen remodeling and all other renovation projects around the house. We've renovated about 500 houses that we resold to customers over the last 18 years. Contact us for your quote! Visit our website: koneckeconstruction.com

I've used this business multiple times. I'm amazed at the bad reviews listed. The owner was patient…read morewith me while I tried to decide what I wanted. He also offered very helpful professional advice- which was invaluable to me. The outcome was wonderful canvas photos that direct my home and my family's homes. If he has closed- it is everyone's loss.

After finding out that it would take 5 weeks to get my film developed through CVS, I was on the…read morehunt to find someone local. I was introduced to Image Ace and will now be a forever customer! He developed, scanned and emailed me my film within 2 hours! He said he would get it to me by the end of the day and I could not believe how fast he was. He is very friendly and the customer service is amazing. I highly recommend coming here for all your photo needs!!

Best small town in the US and I have been to hundreds, if not thousands. Amazing choice of cool…read morerestaurants in a historic setting, with breweries, wine bars and ice cream shops within walking downtown. Incredible neighborhoods, Parks, hiking and biking paths make this a charming slice of America right here in Northern Virginia

Best town in Virginia !! 25 years living here doing and doing bussiness here !…read more Our town of Leesburg has Always helped it's towns people and local town folks Now more than ever -the Yown of Leesburg and Loudoun County coming together to help all local business and the towns people to over come the heavy burden of these tiring times of COV19 Thank You to Leesburg' town manager, mAyor and all the supporting Supervisors !!!