Exceptionally excellent no kill establishment, where cats can roam in and out onto big lanais…read more I went in to comfort some old cats, took a wrong turn ,and ended up leaving with a year old cat who went above and beyond to close the deal. I had no intention of getting a cat when I walked in, I was shopping nearby and just wanted to chill with some felines for a while He is so affectionate, it is clear that he learned luvs in the facility, thank you staff.

We had a really enjoyable time taking our two young boys to this location to see all the cats…read more There are a bunch of different rooms with lots of lovely cats to spend time with and possibly adopt. The best part though is the HUGE area out back. There's a half open-air, half kinda-gym area with almost 100 cats. We spent over an hour out there playing with the cats and just sitting down and letting the ones that wanted to be someone's lap cat come and try us out. They do a wonderful job here with all their charges!

July 17, 2020: Our 13.5 year old Labrador was put to sleep today due to her health. After she died…read morewe had a 80% bag of food and her medications and a few other things that we decided to donate to Journeys End Animal Sanctuary. This is a beautiful place and the people working there were so gracious to accept our donations to help their sheltered animals. We are so glad to find Journeys End Animal Sanctuary.

This is a lovely place hidden in the neighborhood. They are doing such great work here. They…read moreprovide a loving home to all types of animals. We were here to visit and only had time to visit with the cats. But there were so many cats but they all seemed happy. There was a porch on the cat building where the cats could hang out. I will definitely come back and visit next time I am in town.

They take great care of the animals and the facilities are clean and well kept!…read moreStaff are amazing!

Using Petfinder online, we stumbled across the cutest kitten. We made the 3 hour round trip from…read morethe UCF area to pick him up at Petsense in The Villages. The adoption went smoothly and even got a free bag of Petsense brand food. The lady was super nice and made sure we got along with the kitten and didn't pressure us into anything, even though she went out of her way to meet us at the store. Thanks for the new member of our family!

A few years ago I started volunteering for this Humane Society (but at the thrift store, not the…read moreshelter itself), and as someone who has worked in customer service all my life, it felt like employees at the shelter might have gotten complacent over the years. I based this on talking to people who came into the thrift shop and had been to the shelter and even my own limited contact there. Then I started attending board meetings and began to see that a transition was going on, in an attempt to improve the Humane Society's relationship with customers, donors, its own volunteers, other animal rescue organizations, and more. It was interesting to start out watching this process, and then rewarding to begin taking part in it as I continued to attend the meetings and volunteer in the thrift shop. Under new leadership, the organization has now rebuilt old bridges (and even some bed bridges) with various animal rescue organizations and other animal loving groups and individuals and has established itself in the community as a valuable ally in Lake County efforts to rescue and improve the lives of animals. They even rescue animals from shelters in other counties that are not 'no kill.' Okay. that sounds like an ad, but that doesn't make it less true. Even the thrift store where I volunteer is operated completely by volunteers so all the money raised goes towards the shelter.

I decided to get a cat since I can no longer walk a dog. I went to Umatilla and ended up being…read moreadopted by a dog-lovers dream Orange tabby. Staff was very helpful and patient. Best $65 I've spent in a long time.

Best place!!! Super staff! Loving caring kind professional…read more PLEASE DONATE TO THIS PLACE!! Your donations will be used in the best way! Love those animals! Please spay or neutered.

Our experience first started with their website in the adoptable dog section, which is updated…read moreevery hour. Saturday was our first time here. We arrived promptly at opening at 10am. There was already 6 cars waiting at the gate. Such a busy place! The volunteers were all very helpful. We were able to see the dog we had in mind, but another couple had their eye on him first so we went to see the other dogs in the back. Everyone was so kind and personable. After 5-10min, the original volunteer told us the couple left and did not adopt the doggo we were looking at so we got to adopt him within the hour. All dogs are neutered/spayed, bordatella, flea treatment, heart worm tested, and given a few other vaccines. They are also microchipped. I felt the staff had genuine care for these pets and wanted the best for them. Thank you again!

Fast response, great communication, healthy puppy We welcomed Daisy in February and she has got…read moreright in.

I would definitely adopt again though puppy pleasers. Renee was excellent answered any questions…read morethat I had . They had full medical records for the dog . The fosters that he was in was a very loving environment. He is a happy healthy boy.

Took in a cat I found. The staff was super friendly and sweet. When I took the cat out of her…read morecarrier she walked over the pens to go sit with the intake lady cause she could tell this was a good human. It looked really clean, animals weren't going crazy so they must've been happy.

BUSINESS NAME CHANGE .... This organization is now called…read moreNew Hope. It has been renovated.