They need to improve their refund policies, some things are out of people's control, recently I…read moremissed a bus by about thirty seconds, because there was a traffic accident, and it was two tickets, so I tried asking for at least the second ticket to be refunded, and I was told "we can't do that, but if you just drive To Orlando you can just get on that bus" if that ain't disrespectful I don't know what is, also, maybe put someone that can speak English on your call centers next time? Thanks!

Could my experience been any worse? I booked this trip to Orlando and could not find any info…read moreonline about parking rules, so I called the location and nobody was available for hours at the designated hours showcased on website. After missing 45+ mins of work calling various corporate numbers and reexplaining myself, I finally got connected to someone who was rude with me about the information! After finally learning that I couldn't park, my riding experience was good until I had to deal with the drivers and support staff at the other locations during drop offs. Simple questions about my luggage and departure, etc were handled terribly. I was essentially patronized and talked down to like I committed a crime. "Please go inside sir!" with annoyed looks was all I was given. When I reboarded, I was continued to be spoken to in a condescending way as I asked questions about what bus we were taking or how long we had before boarding so I can get a quick bite to eat. I understand Greyhound is trying to serve the masses with their bus services, but they treated me and others like we were a nuisance. Hopeful that Greyhound get's their Customer Support in check, because I may not ride again if they don't.

Very Satisfied with the service. Friendly, Careful, excellent driver. I think it all boils down to…read morejust caring. And our driver did a great job transporting my mother and I to her appointment. I will recommend them for our future transportation needs.

Very personable, kind and curtious. They picked up my mother and myself to doctor appointment. On…read moretime and quick on return pickup. A family owned business that truly cares. Thank you!

What a fun experience! Drove down from Tampa, checked in, hopped on the train... Colin was very…read moreaccommodating with swapping tables for my friend and I. We ordered a couple cocktails, got familiar with the menu, the story and then jumped into the apps. The cheese, grapes and crackers were things I actually buy and put out for apps, so it's nothing fancy. The cocktails were average but tasty. The food wasn't spectacular but it was pretty good. The key lime pie was VERY good! The show, actors, murder mystery and the train ride was truly the best part! They were all really great and it was a lot of fun! I was so excited to get to do this with some friends and they change the show very so often so you could go about every month and do a new one! It's a good ways away for me, but I would definitely do this again!

I haven't been on an actual train before so this was an exciting experience for me. It is located…read morebehind the school district and it's general operation times are from 9 a.m. to 5 p.m. Monday through Friday. From the side of the road, you will see a truck dealership and the GPS might lead you only to the school district and Sheriff's Juvenile learning center. The one saving sign was off to a corner with an arrow that guides you to the railway. Inside the station, I was greeted right away by a young lady and the place was was clean. Although it was not very big, there was an assortment of train souvenirs and books on the many types of trains out there. There was stuffed toy animals (like foxes, raccoons,and giraffes) that had a conductor uniform on and those were cute. Lots of Thomas the Steam Engine toys, books, and stickers too. Also, the restrooms in the station are single stall, but was quite clean. The train goes all the way to North Fort Meyers so you will pass through a nature preserve and conservatory. Cell and internet service will be spotty when passing through the area, so be sure your phone is charged. The young lady in the front will remind you twice when you need to be at the platform for the train, so keep an eye on the clock too. If not, you will still hear the train blowing its whistle when it is approaching the station. Choo! Choo!

This is a Amtrak stop. No train but for the bus connection and extension…read more This is a service station that has gas,truck facility and subway subs This is just off 75 no cover for the bus. It just lets off in the parking lot My niece took the train to Tampa and then a bus to this station She said every one was nice and easy to travel. She plans on doing it again. She said all facilities were clean and she felt very safe

Great service!!!! Always on time, will use again and again! Drivers are great, very courteous!!!5…read morestars!!!

Excellent black service friendly driver supper early I will definitely use this company againread more

Very Professional and helpful . The driver was friendly and…read morehelpful with all of my questions of the area

01 August 2024 / Thursday…read more Going to Chicago to attend a family event scheduled for this weekend. I needed a ride to Fort Myers RSW Airport. No one was available to provide me with transportation to RSW. So I booked passage with Surfside Airport Shuttle Service. My ride , scheduled for a 10:00 a. m. Pickup , arrived a few minutes early. Kimberly was my driver and we enjoyed a pleasant conversation en route to the airport. I was the only passenger as the service is exclusive. I noticed that the van in which I was being driven was very clean , inside and outside. This is a small family owned business. The fare was $56.00 for one person or two. More than two people and the price is increased. But 2 can travel for the same price as one, $56.00. We arrived at RSW Airport in plenty of time for me to catch my flight. If in need of airport transportation I would recommend Surfside Airport Shuttle Service. The service is prompt , clean and dependable. For all of the aforementioned reasons I give this service 5 Stars. Sorry , I forgot to take a photo of the beautiful White Van which is clearly marked with the Surfside Logo. Maybe next time ...

I needed a ride to the Key West Express depot in Ft. Meyers Beach Florida. It was short notice,…read moreand the response time was very fast. The driver arrived on time , and the car was perfectly clean. It was easy to pay for my ride on their website . A great experience

Making reservations from Naples to Punta Gorda was easy. Our driver, Alex was punctual and very…read moreprofessional. The vehicle was a spotless, comfortable Navigator. The price was a bit higher than others but I feel it was well worth it. Alex is an excellent driver. I felt safe and relaxed. I will definitely call Naples Royal Transportation again.