They need to improve their refund policies, some things are out of people's control, recently I missed a bus by about thirty seconds, because there was a traffic accident, and it was two tickets, so I tried asking for at least the second ticket to be refunded, and I was told "we can't do that, but if you just drive To Orlando you can just get on that bus" if that ain't disrespectful I don't know what is, also, maybe put someone that can speak English on your call centers next time? Thanks! read more

Could my experience been any worse? I booked this trip to Orlando and could not find any info online about parking rules, so I called the location and nobody was available for hours at the designated hours showcased on website. After missing 45+ mins of work calling various corporate numbers and reexplaining myself, I finally got connected to someone who was rude with me about the information! After finally learning that I couldn't park, my riding experience was good until I had to deal with the drivers and support staff at the other locations during drop offs. Simple questions about my luggage and departure, etc were handled terribly. I was essentially patronized and talked down to like I committed a crime. "Please go inside sir!" with annoyed looks was all I was given. When I reboarded, I was continued to be spoken to in a condescending way as I asked questions about what bus we were taking or how long we had before boarding so I can get a quick bite to eat. I understand Greyhound is trying to serve the masses with their bus services, but they treated me and others like we were a nuisance. Hopeful that Greyhound get's their Customer Support in check, because I may not ride again if they don't. read more

Rude drivers. This AM the elderly driver was Clearly unhappy with his station in life. Greeted the passengers by yelling to move out of the way. At the front of the bus he to wait till he was ready to get on the bus. Mind you, the bus arrived 15 minutes late and was supposed to have been boarded and on the road already. This is not a way to travel on the cheap. I have no issue with those that do not have the means to get to their destination by other means. I assume those with security concerns i.e. People in the country illegally or those trying to stay off the grid chose this modality for that reason alone. I am not one to condemn an entire business due to one lowest common denominator employee. This review is based on today's experience. As I do not have any like experience to compare it to, it rests on this morning. A few comments about the facility: the bathroom was sub par, the seat seemed comfortable (when did busses get seat belts?), the ride was not smooth. The bus has a shaking motion that is not pleasant. Each seat does appear to be equipped with a 110 outlet, cup holder and trash bag (see photo). As far as cost, I suppose it is a fair rate. Given I traveled 150 miles for $30. This was a one way ride as I headed back to where I left my car. If not for this ride, someone would have needed to drive me and then return alone as I return home in my own car. Needless to say. I do not plan to use this company/modality again. I have made it through my adult life to this point without and will make certain not to in the future. read more

Greyhound Bus Lines - Public Transportation Near Me - Fort Myers, Florida

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Writing this review while on my first Greyhound Bus! For $30 I can get up to Tampa to see my favorite comedian, and then fly out of Tampa with my other half. Free WiFi and charging stations aren't a bad deal with the affordable transportation. Can't complain for the price! read more

HORRIFFIC CUSTOMER SERVICE!! receptionist had a bad attitude with multiple customers and replied sarcastically to my questions. Bus driver was rude and insulted us, said he had an attitude because he "deals with a lot stupid people." This resulted in a confrontation, we were stranded, our traveling plans ruined, and the supervisor decided not help with the situation. You are better off paying the extra money for employees that treat their customers right and help them get to the right place without any hassles. No one should have to go through what we did! read more

The man working at the counter was extremely condescending and unpleasant to deal with. He seemed very eager to not help us in any way.

From the first hello to the last hangup this is by far the WORST experience I have ever had purchasing/usung a ticket. First, I made sure that I spoke to an actual human to help me buy a ticket for a friend, who was stranded in a strange city and endangered. I made sure the man on the phone knew she was endangered and that she needed to get on the next available ticket that would drop her closest to her vehicle in Houston. He said he understood. I told him which of the bus stations was within a few miles of her car and that she was already at the station in Indianapolis with absolutely no money to her name. He assured me that by me purchasing her ticket over the phone with my credit card that she could board the bus to Houston with the ticket number/confirmation without any issue. WRONG! And not to mention that it took me an HOUR to buy the ticket to begin with. The ticket had to be printed from MY email. Ok...seriously? she is at the station in Indianapolis. I am in Florida. She had no money. She was told she couldnt board the bus without a printed copy of her ticket. No one volunteered that she might be able to get it printed at the station...of course that didnt matter ultimately anyway because it COST MONEY... that she didnt have. So I called back to try and change her ticket to something she could board with. But I was hung up on... more than once. Every time someone wanted to transfer me I would somehow become disconnected and hung up on. So now we are closing in on her time to board the bus and we still dont have an answer as to how she can get that ticket that cost too much to have to put up with this sort of hassle. I finally told her to ask the ticket counter person if there was any way they could print the ticket if she had the email...finally we got a yes! However...it cost money$20 she didnt have. Not something I could pay for over the phone because they cant take credit cards there. Seriously? Again? After some deliberation, and some begging she got the person to print it for her anyway because we had no way otherwise to get that ticket printed and in her hands. Great! So now she is on the bus and headed to Houston.... all that went fairly well as expected. No issues until she gets to Texas and discovers that the ticket I had asked to end within a few miles of her car actually ended 20 miles from her car and in the worst part of Houston. An abused broken woman left at midnight in the worst part of Houston, 20 miles from her car with no money for a cab or other transportation, and NO ONE bothered to tell anyone that this was NOT the station I had asked for and had been told was the final stop on her ticket. If someone had warned us that this was the case I could have made plans to get her picked up ahead of time and avoided a dramatic end to a horrible experience. I will never use Greyhound again. If I am faced with this situation again, I will likely choose train or plane. The bus is obviously antiquated. I also tried to fill out the survey so that I may get this across to who ever it concerns but even that is a joke. Answer 2 questions about which method you used to purchase the ticket, and poof! You're done. 100% Really? Because that isnt a survey... that's a sorry excuse to send me more spam to my inbox. This is that answers to my survey.... Greyhound has FAILED on every level of experience from the first hello to the final bus stop. read more