Long story short: This place is a total nightmare! Do not go here unless you like receiving shoddy care, being lied to, and being ripped off.
Going to this dentist has been one of the worst experiences of my life. I first went in because I had a wisdom tooth that was causing me a great deal of pain. When I went in for my exam the first dentist to look at me was very cold, and kept talking to me in Spanish even though I said I preferred English. He first told me they probably couldn't do anything about it because I needed oral surgery but to come back a few days later so another dentist could look at, one that specialized in this. I got a prescription for antibiotics and painkillers.
I was still in horrible agonizing pain but I waited and I went again and the next dentist looked at me and they decided they were able to remove my wisdom tooth. At first the dentist seemed a bit cold but after awhile she seemed friendly and concerned about how I was doing during the procedure (until I asked her about my prescription, more on this later). I have a small mouth and a dental block was wedged in my mouth, it didn't even fit properly. I know that tooth extractions especially wisdom teeth aren't really fun so I wasn't too upset about that. When they were all done it didn't seem like they weren't very prepared at all. It took them awhile to find a kit with some gauze and instructions for me. They didn't give me a syringe to clean the extraction either. I also asked the dentist that did the surgery/tooth extraction if she could give me a stronger prescription because the ibuprofen left me in far too much pain. She would not budge on this and she dismissed everything I said like she couldn't be bothered to listen. I was pretty upset at this point but I thought well the tooth is out maybe it won't be so bad anymore - WRONG!
The next few days I continued to feel a great deal of pain, I couldn't sleep, my body trembled from pain, it was awful. I called a few times, I came in. They told me I had dry socket the 2nd time I went in post extraction. Why the first dentist that saw me post extraction didn't see this, I don't know. I asked her again about my prescription again she would not budge and kept saying something about her husband getting dry socket and how didn't need more than Ibuprofen.
Before I had my extraction I did a great deal of research about wisdom teeth removal/surgery/extraction. In almost all cases people were given antibiotics, ibuprofen, and some kind of narcotic like Vicodin. This was standard! The dentist told me my surgery was especially traumatic yet she was giving me less than the STANDARD, even after I called them and went in several times telling them I was in a great deal of pain. I wasn't able to sleep more than 2 hours a day from the pain; I cried constantly, the pain was so severe it made my body tremble. I told the dentist this and they would still not give me anything but ibuprofen! I finally had my fill of this and called and demanded they listen to me. The dentist finally agreed to give me another prescription but not without speaking to me in a belittling tone and telling me she would give me 10 pills and that would be it! They do not really care about how you feel.
It seems like something fishy is going on with this place. They kept giving me fake excuses as to why they wouldn't give me a stronger prescription. They told me that most people only get iburprofen, not true according to every single person I spoke to, including a nurse practitioner! Everything I read on the internet said otherwise, too. I felt like they wouldn't give me pills because of how I look and dress. I felt like they thought I was a pill popping scum bag. I'm not I was just in horrible pain from having a small mouth + a badly impacted infected wisdom tooth, and a traumatic surgery/extraction.
The worst thing about is that my mother agreed to get a carecredit card so I could pay for my wisdom tooth extraction as well as some other work I needed done. The bill was charged entirely and after this ordeal I told them I was upset with the care I received and did not feel comfortable continuing with them. They keep giving me the runaround when I call and ask for them to adjust the bill. They also lied and said that the only way I qualified for the card was if I agreed to this certain amount. That was a lie, the amount we decided was only based on the work I wanted to get done immediately, the rest I was going to wait a little awhile on. I do not appreciate being lied to like this. I'm happy to pay in cash for the shoddy work I received but not a penny more. These people are horrible to their patients; no one deserves this kind of treatment!
Almost a year later & I am still disputing with them & carecredit. Today I received a letter from carecredit with a xeroxed letter from them. They lied of course, and made it seem like I was only going to their office to get pills. I am so disgusted with Legacy Dental. read more