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    Legacy ER & Urgent Care - Allen

    3.3 (144 reviews)
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    2 months ago

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    6 months ago

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    3 months ago

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    11 months ago

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    9 months ago

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    10 months ago

    They were very fast getting in with emergency treatment and care, Stephany is amazing

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    2 years ago

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    2 years ago

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    1 year ago

    They push for the ER option even if it is not needed. I did not like the quality of the workers either.

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    6 years ago

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    3 years ago

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    2 years ago

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    3 years ago

    This place seems pretty decent. I hope we dont have to come back though. Friendly staff tho and were super nice on the phone.

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    2 years ago

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    Page 1 of 4

    Ask the Community - Legacy ER & Urgent Care - Allen

    Review Highlights - Legacy ER & Urgent Care - Allen

    This was my first experience with an urgent care clinic versus heading to a hospital ER to hurry up and wait.

    Mentioned in 4 reviews

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    Baylor Scott & White Medical Center - Centennial - Policy

    Baylor Scott & White Medical Center - Centennial

    2.8(133 reviews)
    4.1 mi

    I had my baby here two years ago, and I still think about how incredible the labor and delivery…read morenurses were. They were attentive, supportive, and so kind to both me and my husband. They truly made the experience special. However, the postpartum care was the complete opposite. After we were taken to our room, we were barely checked on. At one point, no one came in for about seven hours, and my husband had to go track someone down. With all the natural emotions running high of postpartum they not being as supportive or as attentive made it feel that much more eerie and depressing. It was frustrating and disappointing, especially during a time when care and support are so important. I really wish the postpartum team had matched the level of care from L&D, because that stage matters just as much! Thank you to the L&D nurses! (Wish I could remember their names!) I still think of how they made me feel during such a vulnerable raw special and emotional moment!

    My 79-year-old mother was recently admitted to this hospital with bacterial pneumonia, a serious…read morelung infection that often requires prompt respiratory support, especially in older adults who are at higher risk for complications like reduced lung expansion, mucus buildup, or secondary issues such as atelectasis (partial lung collapse). Despite multiple requests over three days, the staff did not provide her with an incentive spirometer--a simple, standard device widely recommended for pneumonia patients. It encourages slow, deep breathing to help fully inflate the lungs, loosen and clear mucus, prevent further collapse of air sacs, and support faster recovery. Medical sources (including guidelines from places like MedlinePlus, Cleveland Clinic, and respiratory therapy references) commonly advise its use in hospital settings for lung illnesses like pneumonia, particularly to aid breathing and reduce risks in elderly or bedbound patients. I had to escalate the matter to the nurse manager before one was finally provided. Compounding the issue, her assigned nurse was dismissive and somewhat rude during interactions. I recognize that hospitals face high demands, but for an elderly patient with bacterial pneumonia, basic tools like this--along with attentive, respectful care--should be standard and not require persistent family advocacy. This experience fell short of what I'd expect for vulnerable patients. If you're weighing options for yourself or a loved one needing care (especially respiratory issues), I strongly suggest considering other facilities based on what we went through. Prioritizing places with stronger emphasis on timely basics and compassionate nursing can make a real difference. Wishing your loved ones better experiences wherever care is needed.

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    Baylor Scott & White Medical Center - Centennial - Dr. Bergmans team.

    Dr. Bergmans team.

    Baylor Scott & White Medical Center - Centennial
    Baylor Scott & White Medical Center - Centennial

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    Total Point Emergency Center - McKinney

    Total Point Emergency Center - McKinney

    1.0(4 reviews)
    4.1 mi

    ***READ THIS PLEASE…read more I am writing this review with deep disappointment after an unacceptable experience at this urgent care clinic. I arrived seeking medical attention, only to be met with unprofessionalism, judgment, and a complete disregard for patient dignity and privacy. From the moment I walked in, I was treated dismissively--judged not by my symptoms or needs, but by my appearance. I had walked from my nearby home, and while I may have looked tired or unwell (hence the need for urgent care), I was wearing clean, quality clothing, including designer boots, jeans, and a polo. Nevertheless, I was met with condescending looks, curt responses, and what can only be described as a complete lack of empathy. Rather than being assessed or asked about my condition, I was effectively turned away--brushed off without care or consideration. The staff made no attempt to preserve my privacy or show any level of professionalism or basic human decency. The experience left me not only without care but feeling humiliated and stigmatized for reasons I cannot fathom. Healthcare is a field that demands compassion, discretion, and fairness. This clinic demonstrated none of these qualities. I left feeling worse than when I arrived, not just physically but emotionally. I would strongly caution others before seeking care here--especially if you value being treated with respect. Look at the list of brutal 1 star reviews for this business on here.. Then.. Peruse their Google reviews. You'll see 100+ 5 star reviews all similarly written. The handful of negative ones are quite vocally passionate about the 1 star status they awarded . This place is a DUMPSTER FIRE of dubious business practices.

    Went here middle of the night to get some help. There was no other patients there the whole 5 hours…read moreI was there. Tam the radiology tech was amazing. 5 . His bedside was more than I could hope for. He could tell I was in pain and scared and he took care of me. Thank you Tam. Doctor was almost too busy to do much for me. Not sure with what. I'll give him the Benefit of the doubt because maybe he had other things going but like I said no other patients and when I left my room the few times to go to restroom he was watching news at his desk. After many test and labs Nothing was found but I was still in great amount of pain. I was given prescription strength pain meds which put me to sleep. I was woken up and briefly explained what the labs said by doctor while I was in a full fog then he quickly left room. I realized I had follow up questions and figured I would ask during discharge. Maybe 5 minutes later a new person I hadn't seen all night came in and asked me to sign discharge. I said I had questions and he said the doctor already left. I asked and the new person did his best but clearly hadn't been giving a clear handoff. I signed and was told I could leave. I walked myself out, got in my car and drove home myself. When I got home my wife asked if I was able to drive on the pain meds I had been given. And I realized then that no one had said I couldn't but I most certainly shouldn't. I know we can't be told everything but it would have been nice to have had a little better explanation of why I was still in so much pain and a recommendation to find an alternative way home. I would not come back here again.

    Legacy ER & Urgent Care - Frisco East

    Legacy ER & Urgent Care - Frisco East

    3.3(76 reviews)
    4.4 mi

    I've had prior bad experiences (told the doctor I was T1 Diabetic and can't take steroids, he said…read moreit wouldn't affect my sugar, my readings were very high for the next 48 hours and made me even more miserable. That's basic medical knowledge. This past time; I went in for an Xray of my heel. I'd fallen 10ft and landed on it. They had to give me a wheelchair because I was so immobile. Well Xray tech comes and takes me to the Xray room. She was very unprofessional. I was in severe pain and she kept, very assertively, telling me to place my foot in a very specific position. Well that wasn't easy and she was not patient. I physically couldn't do it without wincing pain, she didn't care at all. She was extremely unprofessional. Anyway, after that I'm wheeled back to my room and the Dr comes in with the Xray results. She says it's not broken and tells me to take Tylenol and RICE it... ...I was sweating it was so painful and she kept poking it. I told her that I had already done that and it wasn't doing anything. She shrugged and said she can't do anything. Fast forward 3 days and I saw a specialist who ordered an MRI, the specialist also helped me with the pain the same day of my appointment. MRI comes back and my heel is split down the middle. Long story short; I will not be returning to this place, and I will recommend elsewhere to others.

    I went to Legacy ER for bronchitis and dehydration. During intake, I informed nurse of my severe,…read morelife-threatening allergies to penicillin and doxycycline. Despite this, nurse Pryra prescribed two medications, one of which contained penicillin. Thankfully, the pharmacist caught the error and prevented me from receiving the medication, potentially saving my life. I called back to ask for a doctor's review and was outright refused. Please take your health serious and avoid this clinic.

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    Legacy ER & Urgent Care - Frisco East
    Legacy ER & Urgent Care - Frisco East - Frisco's dedicated team!

    Frisco's dedicated team!

    Legacy ER & Urgent Care - Frisco East

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    Legacy ER & Urgent Care - Allen - urgent_care - Updated May 2026

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