The one star is not for the customer service but for the vehicle that gave me hell since I financed…read moreit from them. Within a month of purchase, the engine went out...they replaced it but it took a month to do so....after they replaced it, my oil cover gasket was leaking so they took it off,cleaned it and put it back on....just for it to leak again and they replaced it. Ever since I had this vehicle, I put thousands in it for all the problems it's been causing! Never again!!!!!!

When I arrived to the workshop, they have canceled my appointment. They only said that they were…read morehaving a lot of work. That what was happened

Sold my cousins 2 lemons. 1 blew it's transmission within 2…read moreweeks.... Wouldn't even go into reverse 4 hours after buying...implying they make last minute fixes and claim they know what they're doing. The other has a stripped oil pan bolt, water in the coolant(not distilled?). The bolt is so fu**ing stripped you can't even put a bit on there to take it off...these guys actually decided to use an impact/torque wrench for an oil pan bolt....and there's just wires and bs hanging from the underbody...car doesn't even have 150k miles bro. Buying from them isn't doing anything but paying for their highs most likely cuz who put this shit together?

run very far and fast another dealership has to be better then rude ignorant people that treat you…read moreunfairly then get mad when you call them on it, then they go back on their word and not fix the car like they said, no values or honor untrustworthy

Purchased a 2011 Jeep Grand Cherokee was financed put down $4000 cash On 3-16-2023 . On 5-16-2023…read more ,the vehicle has started to jerk before taking off as well as accelerating slowly. I called Mike just to ask if there was something that could be done such as assistance with troubleshooting the issue. While I was explaining what was happening to the car before I could finish my sentence, he cut me off and started yelling through the phone. "You bought the car as it is it's your problem". I tried to explain to him I don't know why he was yelling at me, especially since I was talking to him very kindly, and I wanted to make sure that he understood I didn't have an issue just wanted answers. He continued to be rude, I was flabbergasted. I have never had a dealings with someone so rude.It's just really crazy because during the selling process and me driving the car and looking at other vehicles, he was very nice. So nice to the point that I've recommended other people to go there. Since the time that I have had the car , The car only has one lock mechanism I had to purchase a key fob because within the first week my key would not open my door. This vehicle only had heat on the passenger side, before I drove off the lot with it. I spoke with Mike about that. He said that he would get it fixed for me the following week. When I called, I was told to go to a shop that was closed, which is right across the street from the lot , clearly that issue has still not been resolved. I know that used cars will definitely need maintenance. No issue the issue is the transmission is bad on the vehicle as well as the engine seems to be wet after running for a while and being parked. I already got the oil sensor pump changed that cost me $175 plus $50 for the labor. I did not plan on purchasing a brand new transmission or even a used transmission especially since the car should not be acting up only two months out of the door, especially knowing that I take all of my vehicles to the shop constantly to make sure they are up to par, this Car Lot, this family owned Car Lot is preying on inner city people. They're preying on single women it's mind blowing that they would claim to be a family owned business, but not care about the families that they put into the horrible vehicles that they sell. Money isn't always worth it. Hopefully things will change here. Until then I do not recommend this business.

Be very cautious buying from these people. most of the cars have been in accidents with front end…read moredamage and not reported on Car fax that's why they force an extended warranty on you because they know most of the cars are lemons. you will not be able to get your money back. women please take a trusted mechanic with you when purchasing any used vehicle at all times.

I wish I can give them 0 stars. Do not under any circumstances buy a car from this place. This has…read morebeen the worst experience I've ever had in my entire life. These guys are conmen, scam artists, liars, and the absolute most garbage people I've ever dealt with. They sold me a bad car and lied about it. My car has been in the shop for 2 months. I purchased this car 2 months ago and drove it for a total of 3 days and it's been back and forth in the shop ever since. They lied about it being a good clean car. I traded my old car in too so I've just been stuck without a vehicle

I bought a 2011 Audi q7 from kal's I love it Christina and…read moreKal are great the entire staff are wonderfully helpful.. I got the car in October I've already sent 3 people over there to get a car and they love the service as well. O should have written this sooner but I have been enjoying my new ride Thank you to everyone at Kal's Happy new year!!!

Hindsight is always 20-20 and what I would say to myself in the past is that I could've looked into…read moreit and not have to commit to the car I had purchased. I have and still and having car issues parts just flew off after a few months and my rear camera died also. I wish that I had backed out of everything and just went to a regular car dealership and got a certified car because with my credit score I would've gotten a decent car payment through my own insurance like I have now. I will just say beware with any car sales shop And educate yourself on what you canning cannot do.

Debbie and the crew took very good care of us! Work was quick, thorough and very good quality…read more Debbie was very communicative, patient and nice as ever! They did not gouge or take advantage of our situation. Very reasonable! I kinda wish they would've upsold me on a few additional items I could've used however top notch service experience. They offer pick up and drop off. Highly recommended.

Everything was top notch. They zeroed in on what I thought the problem to be. It is a 2005 F-150…read morewith 160,000 miles on it. I know that it has a lot of life left in it if taken care of properly. Thank you so much for taking such great care of my truck and for the open communication. I will be back and I will refer my friends . Peggy

DO NOT, I repeat, DO NOT buy a vehicle from these con artists. To make a long story short I have…read moreterrible credit and needed a car. I made the mistake of going here. The salesman mike talks a good game but don't all con artists. They were able to finance me which is why they get 1 star. Paid almost double the value of the car. Within the first month of owning it I noticed the upper ball joint on one side was completely wasted. Well today I went for an oil change and they did a basic inspection. Basically the entire suspension is shot and the car is missing the front drive shaft because the pinion gear is no good. Guess what. Suspension work isn't covered under their so called "warranty". Big surprise. Please do yourself a favor and go somewhere else.

This place is a joke don't ever purchase a car from here they sell you garbage charge you twice as…read moremuch as they should and their warranty doesn't cover shit go elsewhere please

I purchased a Impala for my son, I noticed two days later the car was missing a finder liner. I…read moretook the car back and they order me a new one and put it on for free. Topp Gear service was excellent. I was totally satisfied with the purchase of the vehicle.

I have bought 2 cars from Hamza and he got me a very fair price on my trade in to boot. I am not…read morethe kind of person that usually shops at a dealership, and I do not do business with just anyone. I am very happy to report that Hamza and the Top Gearz shop is one of the few I would truly recommend. Used cars are tricky things, and anyone shopping for one should know that. That is simply the industry, always has been and will be. But I can tell you from personal experience, that someone like Hamza is the kind of person you want to be dealing with.

Back On Track were absolutely amazing to work with. Joshua was my primary contact and he was open,…read morehonest, and worked hard to find a vehicle that we fell in love with AND helped us get financed for. Jay, Boon, and Boom were so friendly and fun to work with while the loan details got hammered out. It really felt like we were all long lost friends! We were telling each other stories and laughing so much my sides hurt! I've never had so much fun purchasing a vehicle. They're so accommodating and just salt of the earth folks. We came 2.5 hours to buy our new car and we will be returning when we need our next one. 10/10 recommend Back On Track!

From the owner: Why Choose Back on Track Auto Sales? At Back on Track Auto…read moreSales, we believe everyone deserves a reliable vehicle at a price they can afford. Our mission is simple: to help you get back on track with dependable cars, flexible financing, and honest service. Wide Selection of Quality Used Vehicles From fuel-efficient sedans and family SUVs to trucks and 4x4s, we stock a variety of clean, reliable vehicles to fit every lifestyle and budget. Financing for Everyone Bad credit? No credit? First-time buyer? No problem! We offer easy financing options and buy here pay here solutions to make car ownership simple. At Back on Track, your job is your credit. Trustworthy, Friendly Service Our team is committed to treating customers like family. We take pride in providing transparent pricing, no pressure sales, and straightforward deals so you can shop with confidence. Convenient Detroit Location Located at 17898 Mt Elliot St, Detroit, MI, we proudly serve the greater Detroit and Hamtramck communities with affordable vehicles and personalized service. The Back on Track Promise When you shop with us, you’re not just buying a car—you’re investing in peace of mind, reliability, and a dealership that truly cares about helping you move forward. Choose Back on Track Auto Sales and let us help you drive away today in a car you’ll love!