Lived here for a few months now. Good structure, fairly good price for what you get. Great front…read moreoffice. Overall, very satisfied and yes I would recommend it.

This is a wonderful place to reside. I've lived here for several years and have to commend their…read moremaintenance crew with a special shout out to Ronnie. He is so nice and professional. As much as I dislike having to submit maintenance requests, I'm always happy when Ronnie shows up as I know he will get the job done. Great crew here at Lookout Hollow apartments. Keep up the great work!!!

Fleas during the summer, no help from management couldn't even live at my apartment I am paying…read more1,250 for. it was not liveable for my cat or me to be in, I rarely complain about these things but it was just too much especially due to the upstairs neighbors leaving the water running and soaking your entire bathroom and kitchen roof. Caused mold in my apartment, I couldn't stay there again then after repair the apartment smelled like a hardware store... corner upstair neighbors in building 10 mad dog you from their balcony when you drive up , people park in two lanes to tag team a spot for buddies management don't do nothing about. Look away honestly.

DONT LIVE HERE! After moving from the east coast to Texas, I was excited to start a new journey…read moreafter staying with family. I applied here and got more than excited when I obtained the approval. The location and pricing were attractive and located near my child's school. TOTAL SCAM! Well, my excitement didn't last long because after I was approved I received a call from Rachel telling me that I would be charged an additional full months rent with very little explanation. That should have been a sign but I proceeded with the move. After moving into a 2 bedroom, I soon within hours discovered that the unit was outdated and infested with roaches. Once I advised the Gina, I was told that the unit was clean so I literally had to demand out of the lease and for the apartment to be sprayed. I also asked to be moved to a better unit and was initially told by Brittany that they only could offer me a 1 bedroom at the some rate as a 2 bedroom. LIES. After a day I asked to be let out of the lease, again, well out of the air, I was informed that a new updated new unit was available. So I was moved to a corporate suite (for a week, while I waited for my unit) with my 6 year old and had to do all this moving alone, I was told that maintenance couldn't help. I soon learned that the new updated 2 bedroom wasn't actually an upgrade but it was simply cleaner than the ROACH infested unit. Making matters worse, after finally settling into a unit, I learned that the neighbors don't pick up after their dogs so getting to my apartment was nasty and disgusting. I soon faced personally problems and asked out of my lease after only being there for less than a month and was told "no" after all they put me through, they intended to report a lease termination on my credit report. STAY AWAY, the staff present as nice but it's not a good place, it's dirty, people don't pick up after pets, old appliances and is prone to roaches. SCAMMERS!

I'm a resident at this apartment complex and Christian maintenance man has been the only one to…read moreassist me in getting my AC fixed and he goes above and beyond to make sure that the residence are happy and comfortable within their home.

Lived here for a year. Maintenance was always dragging and they charge at least 200 dollars over…read moreadvertised in their rent with random fees. Trash fee just to take your own trash to the dumpster is 90 bucks a month. I also lived with a hole in my ceiling for 6 months while in pilot training and they never came around to fix it while it leaked all over me every night. They charged me nearly 700 dollars for cleaning when I left my apartment slick and span. They make it hard to contact them through the app. There are better places for slightly more. Don't live here.

New owner and new management team make this apartments look great,The apartments are all modern…read morewith updated features. I love this place.

Do not move here. Management is a mess. I just got a bill for $400 added on to my rent because they…read more"forgot to bill us" for two months. Yes, your water bill is around $155 which is stupid high for water that smells like sewage most times. There is a hole in the gym ceiling and also they make you get spectrum which is $65 a month whether you use it or not. And you won't use it because it's just basic cable and WiFi. No netlfix, no hbo. Nothing anyone would want. The pool is nice but it's way overcrowded. For $1700 a month, literally anywhere else would be better.

This place has gone downhill since the previous manager Kristen left. I met the new manager once…read moreand that was enough. She's constantly outside chainsmoking and is extremely rude and unpersonable. Only one person inside, only one person outside doing maintenance. I can see why everyone left.

We had a tour with Kelsey and she's PHENOMENAL!!! Best best best customer service I've experienced…read moretouring an apartment.

the management made it appear that we were important during the tour. however, the communication…read morefrom the office is non existent. it's disturbing that you make complaints or share issues with your apartment and they don't care to fix the issues. disappointed is an understatement.

Your apartment will not be moving ready. You will be greeted with an infestation of roaches. Then-…read moresquirrels and rats will get into your apartment. Bambi, April, Matt and Chris are all awful. This place has had new management four times in the past five years. If you wanna live in an overpriced apartment that's infested with roaches then by all means move in. But do yourself a favor and find a better apartment. When we moved in, we gave them a list of things that were wrong with the apartment. When we moved out, we were charged for all those things plus wear and tear. When you move out, you will be given an outrageous bill. Living here was a nightmare, and I'm glad to be gone. It is honestly a horrible community with way too many rules that they don't even follow themselves. They have had somebody come out three times to try to fix the pavement and they failed three times. We never had any type of peace living in this apartment and neither will you. Look somewhere else. It took about three months for the staff and us to find where the roach infestation was. Until then, I was not able to move in all my stuff into the cabinets. It was just a horrible experience living there. We never had a point to where we felt settled because All of a sudden squirrels started entering our apartment. I could go on and on about what's wrong with this place but I'm done wasting my time. I just wanna warn everybody not to move here. You will regret it. We had to do our own pest control and had a dead squirrel living on the roof of our doorway. It stunk for weeks and management came by to give us a $50 gift card. What a slap to the face. These apartments will play you and then switch the narrative. Absolutely disgusting and awful place to live. Horrible maintenance. They need to be re trained and you need to hire new managers and leasing agents. HORRIBLE! I will be posting pictures of the roaches and squirrels on Google, yelp and every outlet I can. Shame on you all. Nothing but a disgrace and disappointment as a human being. You all have no moral compass.

Everything about living at El Sereno for the last four years has been wonderful! There are…read moreactivities available, social events and a monthly luncheon. Every one brings a dish and makes it a wonderful time to meet others. I love the exercise room. The management is spectacular.

Lots of coyotes , staff is incompetent and the handyman is lazy. The security is not a concern…read morethough.

2+ years here & beyond happy! Retreat has been great. Its…read morequiet and that's what anyone needs when living in apartments. Honestly, I wish people would leave more good reviews because this place is absolutely not bad at all. Read your contract, be a good tenant, and no issues will arise. I was here 2+ years and only had to relocate due to job otherwise I'd still be here. The maintenance, cleaning team, leasing team (Emery R is fantastic btw!), every person here is fantastic. No issues, maintenance requests (had only a few) were promptly fixed. Everything about this place is fantastic.

Its like having a home that someone else is responsible for, and takes better pride in it then I…read moreever could owning a home. Love it here! The entire staff work extremely hard to maintain their desirable image and respectful demeanor.

I worked here for 6 months and found air filters dating back to 2016, I was scolded for the…read morefindings and told it wasn't my job.

Had the pleasure of meeting Felicia, the Assistant Manager at the leasing office. Walking in the…read moredoor I could tell that the whole property is well managed & that the residents are a tight knit community. You just don't find staff like Felicia.