the management made it appear that we were important during the tour. however, the communication…read morefrom the office is non existent. it's disturbing that you make complaints or share issues with your apartment and they don't care to fix the issues. disappointed is an understatement.

Your apartment will not be moving ready. You will be greeted with an infestation of roaches. Then-…read moresquirrels and rats will get into your apartment. Bambi, April, Matt and Chris are all awful. This place has had new management four times in the past five years. If you wanna live in an overpriced apartment that's infested with roaches then by all means move in. But do yourself a favor and find a better apartment. When we moved in, we gave them a list of things that were wrong with the apartment. When we moved out, we were charged for all those things plus wear and tear. When you move out, you will be given an outrageous bill. Living here was a nightmare, and I'm glad to be gone. It is honestly a horrible community with way too many rules that they don't even follow themselves. They have had somebody come out three times to try to fix the pavement and they failed three times. We never had any type of peace living in this apartment and neither will you. Look somewhere else. It took about three months for the staff and us to find where the roach infestation was. Until then, I was not able to move in all my stuff into the cabinets. It was just a horrible experience living there. We never had a point to where we felt settled because All of a sudden squirrels started entering our apartment. I could go on and on about what's wrong with this place but I'm done wasting my time. I just wanna warn everybody not to move here. You will regret it. We had to do our own pest control and had a dead squirrel living on the roof of our doorway. It stunk for weeks and management came by to give us a $50 gift card. What a slap to the face. These apartments will play you and then switch the narrative. Absolutely disgusting and awful place to live. Horrible maintenance. They need to be re trained and you need to hire new managers and leasing agents. HORRIBLE! I will be posting pictures of the roaches and squirrels on Google, yelp and every outlet I can. Shame on you all. Nothing but a disgrace and disappointment as a human being. You all have no moral compass.

Lived here for a few months now. Good structure, fairly good price for what you get. Great front…read moreoffice. Overall, very satisfied and yes I would recommend it.

This is a wonderful place to reside. I've lived here for several years and have to commend their…read moremaintenance crew with a special shout out to Ronnie. He is so nice and professional. As much as I dislike having to submit maintenance requests, I'm always happy when Ronnie shows up as I know he will get the job done. Great crew here at Lookout Hollow apartments. Keep up the great work!!!

As someone who is on his third apartment search in as many years, I am familiar with the poor state…read moreof apartment reviews online. Even when you manage to find a place with more than a handful of reviews, the majority tend to be written by previous tenants who were slighted in some way by the management. I'm sure at least some of that is due to expectations - what I am looking for in an apartment is not necessarily what you need, so we voice our opinions in a completely subjective manner. This is true for all things, I suppose, but we're not dealing with reviewing a supermarket or restaurant - this is where we spend most of our time. This is where we live. My ultimate goal when looking for an apartment is the illusion that I am the only one living in the complex. I don't want to hear, see, smell (touch?) other people. This is where I go to recharge, to prepare to go out into the world again. The quality of construction is somewhat important to me, though not critical, so long as it works. Size, too, is negotiable, provided that the price is fair for the area. There were many newer, larger, and more modern apartment complexes in Universal City, but I chose The Meadows for several reasons: -Cheap: $625 for 550 square feet -Free Electricity: I sweat at the drop of a hat and need the A/C cranked at all times. -The population: There are a large number of elderly and families living here, which I loved, because this is a demographic that doesn't want to party, steal your belongings, or conflict with you in almost any way. -The main detractor to The Meadows, and the reason for its low rent is the age of the complex, which has been around for at least fifty years, and are equipped with appliances that - while not quite as old as the apartments - were not in their infancy, either. I never had a problem with anything breaking. With that, I lived at The Meadows for a year, and would have lived there longer had my job not taken me to other parts of the country. It was fine for me, a single guy, but bigger families or couples would probably benefit from one of their larger capacity units. The management was at all times very polite and I would recommend them again, provided you are looking for the same things I was looking for in an apartment.

if you're thinking about moving here, do not do it. These people do not care if your AC goes out…read morefor a week and a half. I have slept on my couch for a week and a half due to no AC. The building is 78° as we speak. There is constantly stuff breaking constantly something happening that I have to put work orders in for and whenever I do, they can't get to it for about a week after I put one in. This place is a disgrace.

amazing staff and property, i wouldn't want to rent anywhere else. Tyler and…read more Annasty were both extremely helpful, professional, and informative.

It's been almost a year since living at this community and I have the same sentiment from when I…read morefirst moved in! The community is safe and quiet, conveniently located within walking distance to a grocery store and multiple restaurants, the units are modern and well kept and the staff goes above and beyond to create monthly fun events. The coffee bar is top notch and I frequent it daily; I've saved hundreds by not going to Starbucks

huge managerial turnover, RED FLAG. Very neglected property. Issues brought to manager rarely get…read moreaddressed. It's a shame because it doesn't have to be like this. Many unhappy defeated feeling tenants. I get embarrassed to invite friends and family over.

Had a really awesome experience today, in speaking w/the property manager, David. Beautiful…read moreproperty & outstanding customer service. I'd highly recommend if you're looking to rent.

My experience with brio was 2/5 - Parking was always an…read moreissue - Construction always closed off the roads - Water was randomly shut off I called the office regarding my final bill and they weren't able to prorate it for me online and requested I bring in a money order. I also work for an apartment community and didn't have the time to do that but they still charged me a late fee, even though they close for lunch and I tried my best to bring it in before the last day. Never did I hear a response for my final statement and they sent me to collections immediately. Hit or miss here

Applied weeks ago and can't get a call back or anything! Already paid $350 and have no idea as to…read morewhat is going on. I don't know who manages this place but it seems like they think people's money and housing is something to be toyed with. If they are this incompetent / inconsiderate now, what would happen if I lived there. My experience as an applicant has been miserable and expensive.

The staff is amazing.Everyone is so friendly here.One to walk in.You feel like home.a grear…read moreAtmosphere the apartments are amazing.Spacious pool is amazing,Everything is up to date. I love living at this place.\nCan't wait to renew and move to the three bedroom in the same apartment

I've lived here over 6 months and love it and the staff is super friendly Patricia and amber are…read morethe best!! If your looking for a nice apartment with no bugs and lots of amenities this is the place

I'm a resident at this apartment complex and Christian maintenance man has been the only one to…read moreassist me in getting my AC fixed and he goes above and beyond to make sure that the residence are happy and comfortable within their home.

Lived here for a year. Maintenance was always dragging and they charge at least 200 dollars over…read moreadvertised in their rent with random fees. Trash fee just to take your own trash to the dumpster is 90 bucks a month. I also lived with a hole in my ceiling for 6 months while in pilot training and they never came around to fix it while it leaked all over me every night. They charged me nearly 700 dollars for cleaning when I left my apartment slick and span. They make it hard to contact them through the app. There are better places for slightly more. Don't live here.

I've lived here about 15 months. The newness of the place is what pulled me in. Customer service…read morehas always been top notch. Pros: apartments are newer and have a contemporary feel to them. Pool is pretty good, although it was closed a couple of times without signs or notices to the residents. I love that it's in a gated community and overall it has been very safe. Cons: apartment maintenance could be better. Ive made some requests for maintenance on my apartment and it took a call to the manager 2 weeks later to get action taken on it. Since then, no more problems. I wish pest control came around more. We had several wasps nests around our door and breezeway and we had to request they be removed. They also welcome animals of all sizes. I hate that. I live under someone who has a 90lb dog and it runs, jumps, and barks non-stop all hours of the night. I wish they had one or two Buildings dedicated to people with large animals. The grounds maintenance is pretty decent but residents do not clean up after their animals. There is dog poop everywhere!!!! One of my neighbors allows her dog to pee in the breezeway which I've stepped in several times. It's disgusting. The community also needs a small park for kids to play in because the community grass areas are not clean enough for kids. Overall, my experience has been just ok. I've been content living here, but my lease ends next month and I will definitely be moving.

Corporate sucks. Deposits IQ is not an actual deposit. Screws you over. And they makes you pay for…read morethings in move out that should be covered under the damage that your deposit is for.