After doing my research, I decided to give AntiPesto Bugs a call, and I'm so glad I did…read more
First... can we talk about the hold music? It was country music customized to their brand, and I was over here singing right along to the hook. I genuinely appreciated that they put thought into something as simple as being on hold instead of playing the same generic elevator music everyone else uses. It's a small detail, but it made a great first impression and immediately told me this company pays attention to the customer experience.
The representative who answered the phone was friendly and helpful, and the gentleman who helped schedule my appointment was fantastic. We ended up laughing during the call because I told him our previous pest control company completely missed the mark. We hired them to deal with crazy ants, and let's just say... I still don't know what they were treating because it definitely wasn't the crazy ants.
After relocating to Florida, we experienced crazy ants for the first time. Like I do with everything, I started researching. I learned they're common in parts of Florida and Texas, and much of what I found explained exactly what we were experiencing. After every rain, we'd notice more activity, especially around our kitchen, laundry room, garage, and even near electrical outlets. They thought they were about to take up residence in my home mortgage-free. Absolutely not.
Our technician arrived on time and completed an incredibly thorough inspection. I wasn't home during the initial visit, but my husband and my mother-in-love were. When I got home, both of them couldn't stop talking about how professional, respectful, knowledgeable, and personable he was. My mother-in-love even shared that she learned he was a father, and she admired the pride he clearly takes in both his work and his family. It's always refreshing to meet someone who genuinely enjoys what they do because it shows.
Because rain interrupted part of the exterior treatment, Pesto Bugs didn't cut corners. Instead, they reached out via text that evening to return the next day to complete the exterior treatment. During that visit, the technician worked efficiently, quietly, and was just as courteous while my aunt was outside enjoying the deck.
Most importantly...
The crazy ants are GONE!
Trust me, I was the one spotting them everywhere, especially after it rained. Now? Nothing. Mission accomplished.
Listen... I don't know what y'all laid, sprayed, or sprinkled, but whatever it was, those crazy ants packed their bags and made an exit.
To the entire AntiPesto Bugs team... thank you. From the thoughtful hold music, to the outstanding customer service, to the knowledgeable technicians who clearly take pride in their work, this was an excellent experience from beginning to end.
Keep doing exactly what you're doing. Continue taking care of your employees because it absolutely reflects in the service they provide. Great customer service is becoming harder to find these days, but your team reminded me that it still exists.
You've definitely earned a loyal customer, and I won't hesitate to recommend AntiPesto Bugs to anyone looking for a company that not only knows pests but actually solves the problem. This includes my mother-in-love and aunt as they are building a new home in Seffner.
