I've done 3 passport projects with David at fast passport center over the years and I've referred a…read morelot of friends to him. All of the passport projects I have done have been stressful but David gets the job done every time. I learned from my own mistakes on how to make the process go smoother and that's basically to follow his clear instructions and not try to complicate anything. I recently got a passport renewal and a passport for a 1 year old that I needed within 14 days of travel. When I was at the local passport office trying to get my newborn application sealed, the agent there tried to say my check amount was wrong. I called David randomly, he answered and he politely put her in her place and educated her on the fees. The man is a magician. I had to wait till the 14 day clock started ticking and he got me my passports in 3 business days.

I paid David at Fast Passport almost $500 and found out that my Senator could get it in less than a…read moreweek. I called or texted David and asked if I could cancel and get a refund. I got a not so nice response and he said yes, but still haven't received penny back and it has been a month! Linda

I had an excellent experience working with Mc Hencer Maple at Travel Visa Pro for my China visa…read moreapplication. From start to finish, his customer service was truly outstanding, 100% professional, responsive, and attentive. Mc Hencer was always available to assist me by both email and phone, answering my questions clearly and making sure I understood every step of the process. He made what could have been a stressful and complicated visa application feel completely seamless and straightforward. The entire process was remarkably swift and efficient, and I always felt that I was in good hands. His professionalism, communication, and genuine commitment to helping his clients really stood out. I highly recommend Mc Hencer Maple and Travel Visa Pro to anyone needing visa assistance. If you want someone who is knowledgeable, responsive, and makes the process easy from beginning to end, Mc Hencer is definitely the person to work with. Five stars all the way!

***AVOID USING THIS COMPANY AT ALL COSTS. "CONCIERGE" PROMISES NOT MET AND NO FULL REFUND. IT WILL…read moreBE CHEAPER AND FASTER FOR YOU TO JUST GO TO THE CONSULATE YOURSELF.*** This was my first time using Travel Visa Pro. I decided to give it a shot because I had a last minute business trip come up that required me getting my China visa. I had about 30 days to do it. When I put in my application, and paid extra for the "concierge services," my agent John Sisson told me I could expect around a 2 week turn around. He also gave me a list of documents to submit, which I did. I should also note, HE insisted I sent my expired Taiwanese passport, which I (and even the resolutions manager, Ruta, who admitted it to me over the phone) believed messed up my entire application. After the 2nd week mark, I started getting multiple strange requests for more and more documentation. This included a "statement" for 1) a "travel" document 2) "name change," which I've never had... 3) AND THEN, John came back and said they also wanted my birth certificate AND copies of both my parents' passports. This was ludicrous - all my Taiwanese American friends, along with my Taiwanese dad who has done visas for my family - never encountered this. They were all stunned that this was happening. The core problem is that I'm estranged from my biological mom's side of the family. I've also never had a birth certificate since I've kept a US passport all my life for I-9 employment, travel, identity verification, etc., and never had the need a birth cert. Never mind that it would be IMPOSSIBLE for me to get a copy of my biological mom's passport (assuming she even has one, or is still alive), I came to find after placing an order for a birth cert with California that it could take up to 14 weeks or more to receive. Since I couldn't afford to wait 14 weeks, I told Lester Sisson my situation. His response was basically, "Well, too bad, that's what the consulate wants." Then I told him and John I needed a refund since their service caused me to cancel my trip. After having to follow up a few times, they put me in contact with Ruta Stankus, the resolutions manager. I discussed everything with Ruta, and how upset I was about this whole situation. And that's where she told ME that she agreed we never should have sent the consulate my expired Taiwanese passport. She (and Lester, in writing - **see attached photo**) also said that recently, Travel Visa Pro has had lots of issues recently with getting dual Taiwanese-American citizens their China visas. She told me over the phone that she would get my passports back, along with a full refund. I did get my passports back, but they refunded me "the consulate fee" and "10% of the service fee." I asked them for a full refund, but Ruta basically blamed it on me and said YOU withdrew your application, so basically it's your fault. Needless to say, I am REALLY upset. I paid for "concierge" services and because of THEIR delays and incompetence, I had to cancel an overseas business trip. My bigger concern is, if Lester and Ruta are telling me they're KNOWINGLY seeing China visa delays with dual citizens "all the time," THEN WHY WAS I NOT WARNED BEFOREHAND THAT IT COULD TAKE LONGER THAN 2 WEEKS? It's as if they were surprised that it did, and then when it did, and I subsequently had to cancel my trip, and then withdrew my application, they blamed it on me for not just waiting another 14 weeks to maybe hopefully get my birth certificate. Who knows if I would have gotten random mysterious requests for more documentation and that a birth certificate, 14 weeks from now, would even settle it? So, I've wasted one month, had to cancel/rearrange a bunch of my business plans, and pay for the agency's dishonesty/incompetence with the turn around time. They also stopped responding to my emails asking for a refund. DO NOT USE AT ALL COSTS. THEY WOULD RATHER STEAL YOUR $400 THAN PAY FOR THEIR OWN FAILED SERVICE. I only used them to save myself a trip from having to fly to the consulate myself, but now it would have been faster and cheaper to have just done it myself.

We needed our visas to China on short notice for an upcoming trip, and Visa Hero made the entire…read moreprocess seamless. My husband and I researched several visa and passport services, and Visa Hero stood out not only for their competitive pricing but also for their outstanding customer support. We were able to reach them easily--whether by phone, text, or website chat--and they were always prompt and helpful in their responses. Thanks to Panda and the entire Visa Hero team, we received our visas even faster than expected. The process can be stressful, but they truly made it easy. Highly recommend!

My visa application process through VisaHero was smooth and hassle-free…read more The user friendly online platform lists application requirements clear and concise. Everything is digitalized including visa photo. Online chat feature saved me tone of time for information I need explanation and clarification. Price was competitive with other online visa service. But its efficiency beat them all. Exceptional service. Highly recommended.

I completely forgot about the excellent service that I had from China Visa Service Center and so…read morehere we are, eight months later to share. The web site was easy enough. Fill out the forms and follow the instructions. The instructions were clear enough and the forms printed properly. I provided payment and received an instant confirmation. Including my US passport and the required photos, I sent it off by UPS Next Day air for Monday delivery. I got a confirmation email from them that the package was received and being processed. And later that day, an email that my visa was approved and would be shipped soon. I did pay for expedited service and handling, my passport with the visa enclosed arrived not even a week later. Holy cow! A month later, I took my trip to Beijing (Delta through Detroit in Premium Select!) and there was no issue at the airport. I had a great time in China and my only issue there is that there's still no Yelp in Mainland China. Five stars for China Visa Service Center. They made a commitment and exceeded it. I'm very pleased. [Review 9945 overall, 1524 of 2018.]

Park under the building, is only $10. If you park on the street, you will need to keep going back…read more If you are not here early, be prepare to be here a long time. If you get here after 10 AM . Get a number and go walk around the neighborhood. There are lots of restaurant and shops. Maybe you can at a good lunch out of the trip!

I had very poor experience with Rush My Travel Visa. The company sent me the wrong form to fill…read moreout for my visa, which the consulate will not accept. Now I have to fill out a different form they sent me, and the company's error may well make me miss my flight. Unbelievable. Go elsewhere, there are plenty of competent competitors.

We just received out multi-entry Visas for an upcoming trip to China…read more We had some issues with "out of date ID cards" and multiple addresses in California and Washington. Our Advisor, Edmee Padilla, was always there to walk us through the rather confusing process. We really appreciate his help and assistance. We also like that the various fees were posted before we committed ourselves to the process. An excellent transaction and process - Thanks to Edmee! Jim and Donna Selover

Used American Express travel agency twice to go to Mexico. They knew all of the resorts, helped us…read morepick the one that fit our requirements and took care of all the booking and travel arrangements. What was also very convenient was an American Express van picks you up at the airport in Mexico and brings you to your destination and brings you back!

We are using this location for card replacement. The agents were rude and unwilling to assist, even…read morewith Amex corporate involved. After 3 hours she then spelled the name wrong on the new cards.

Like some of the other comments on here, I will attest as a paid customer that Ksenia is indeed…read morevery rude and lazy when it comes to her job. The rudeness has been pretty consistent from the beginning of dealing with this company. Recently, she accused me of being misinformed and calling me a liar when I asked her to clarify a step in her instructions. She yelled at me and told me that I needed to go back and read her initial email. I did. She sent me a screenshot of the altered instructions from a completely different customer, and when I called her out on it, she simply tried to brush it off by calling me Mr. Matt. I asked her for instructions on how to bring our family cat over, knowing that they don't provide services for pets but that she would have information. She did, and she just gave flat-out wrong information, saying that our cat needed a rabies vaccine 10 days before travel. WARNING!!! If you have a cat or dog, it is not that simple. They need a health certificate endorsed by the USDA (costs between $500 and $700). Any vaccines that need to be given need to be given no less than 20 days before departure, and your health certificate appointment needs to be 5 days before travel, which, with the government shutdown, is next to impossible. Plus, the link she provided to the correct website albeit down. Again, because the government is shut down. My wife and I were pretty upset about this and tried to tell her and let her know what her mistake has cost us with regards to a family pet. She usually pushed back and took no responsibility, and said she didn't care about our cat. If you choose to save your dignity, money, and self-respect, you can do all the things they charge you for by yourself, and for much less money. A good example would be the exorbitant amount of money just to schedule an appointment for you. So please don't be taken advantage of like we were.

Excellent punctual and professional service from Ms Ksenia who helped me liaise with the consulate…read more I am really grateful for the quick responses as I wanted to make my visa application accurate and had a lot of questions. The service was very prompt and detailed. It is great value for money as you are not required to travel to the city of the embassy yourself. The service fees are definitely fair and not at all overpriced.