I was here two years ago and it was OK. I came back for an appointment and I just could not get past the dirty walls, the unbelievable smell of body odor all through the waiting room and the dirtiness of the carpet. Never mind the guy snoring loudly in the waiting room that no one seemed to want to address. I would stay away from this place at all cost. I've gone to low budget places, but this is lower than low. read more

I went for an eye exam, I was there 13 years ago, they kept sending cards in the mail on how my eye health was important to them, those glasses I could see everything clear and that was a long time ago. I had the exam, then after they asked if I wanted computer glasses, but never explained I could only use them on a computer, as I left she even said not to wear them driving. I can't even see my wall mounted TV 3 feet away, so all I can use them with is close 2 feet max clear vision. But they bill insurance over 500 dollars for glasses you cant see out of clearly unless it is 2 feet away, well how is that a full optimal pair of glasses? They probably costed 25 dollars to make. I will be writing the insurance company. I am 55 you cant tell me you cant make a pair of glasses where I can see everything clearly all the time. These are merely just reading glasses and I was never given any printout of my vision results, no report at all, very poor customer service! They should be ashamed. read more

I've been coming here for AGES and I love it. The staff is friendly and Dr John Legarreta is by far the most detailed and comprehensive doctor you'll ever find. I've had some issues this past year and he has gone above and beyond in fixing the most important part of my body - MY EYES ! I have now graduated to a 6 month appointment and I can seeeeeee!!! read more

Legarreta Eye Center - Union rd , Cheektowaga, NY - Eyewear & Opticians Near Me - Cheektowaga, New York

I had a bad time at the clinic yesterday. My appointment was at 12:30 pm, but I got there early, at about 12:10 pm. After they took my basic info, I had to sit and wait until 3:10 pm. That's almost 3 hours! While I was waiting, lots of people who came in after me got to go before me. When the doctor finally saw me, he only spent 5 minutes and just said, "see you next year" without really checking my eyes well. I told him about my old eye problems, but he didn't seem to care and said I was perfect. I didn't feel like he took me seriously. I'm going to find a new eye clinic because this is the worst doctor visit after living in Buffalo for 10+ years. read more

my experience was awful as usual. Dr E Lagarhetta is habitually over an hour LATE. and has no respect for his patients time. Run font walk away from this dr ZERO STARS if I could deduct stars I would read more

Dr. O'Connor gave a very thorough exam and I received my glasses in a very timely manner. Very impressed with the medical and optical staff!

Do not waste your time!!! I came here because it was close to home. What a mistake! The receptionist was on the phone when I came in 10 minutes early so I signed in. I heard a few other people come in and get checked in with their insurance cards and copays, heard her say "sign in here" a few times to other patients so I assumed she was CHECKING THE SHEET. After 20 minutes at a quiet moment I went up and asked if she needed my insurance card since I was a new patient. She said I caught her doing something else so I needed to wait. I stood there awkwardly for a while waiting for her to finish up and then she asked who I was and if I signed in... "Oh you did!" Yeah, I thought that was the point of the sign in sheet? Fine, whatever everyone has a bad day. I was nice and patient like I always am because customer service sucks. She gave me a few sheets to fill out (that I could have filled out 20 minutes ago...) thankfully I filled out the rest of the paperwork online! After I was done with the paperwork I was called upstairs where a worker seemed nice enough with my questions and numbing drops. She then left for a VERY LONG TIME to get the pressure gauge that she should have already had because she knew she was going to need it. She then got very impatient and huffy with my INVOLUNTARY blinking as if I was purposefully making her job difficult. Whoa sorry. I was then brought back downstairs for another very long wait in the waiting room (after their office was closing! Workers were getting coats on, saying goodbye, leaving...) because a dr wasn't ready for me. Probably because they never checked me in? Hmmm... There was another disgruntled patient who was very upset about his wait in the waiting room with me. When they called his name he retorted "Really? Wow, I was just about to read a book!" After waiting I was brought in a room with a horribly loud blaring computer playing a generic waiting room trivia game, I ended up turning it down. I waited, waited, waited. Finally Dr. Legarreta came in and I blatantly asked, "Do you know why I'm here?" he said "Yes" but he didn't say anything else so I had to explain why I was there again. Then he kept ignoring why I was really there and kept going back to light sensitivity (which was just a minor complaint that I had just mentioned because I thought of it in the waiting room). He looked at my eyes, UNDILATED for maybe 15 seconds? Then he tried making my appointment for too long away when I really needed a new script (also should have known that). I asked a few questions and he kept trying to get me to leave, saying BYE very loudly several times. Obviously he wanted to leave since it was late, but it wasn't my fault I was there well past my appointment time. I was very uncomfortable. They DID NOT have the forms from my Dr sent over, they DID NOT review the forms I spent so long filling out online, and they DID NOT help me in any way. They wanted me to come back for more testing but didn't even tell me what kind of testing it was going to be. I called to cancel my appointment the next day saying I had an appointment somewhere else... a reputable business would generally ask why, or try to make you stay, nope not even an inquiry. I told the receptionist to have a nice day as I do with everyone on the phone and she just hung up on me. DO NOT GO HERE, THEY DO NOT CARE ABOUT YOU. I went to ECVA in Orchard Park instead and they were so nice right at the door, got me my new script at my first appointment (whoa what a concept!), dilated my eyes, had all of my forms sent from my Dr and had reviewed them!, walked in and said "you're here because xyz", talked me through my diagnosis, took photos, found that I have dry eyes (which may be the cause of my light sensitivity that Dr. Legarreta said "you have nothing wrong that would cause light sensitivity"...) You deserve better than Legarreta Eye Center. read more

Excellent service, thorough exams. They care about your eye health.

Seriously a pain to get contacts! The doctor was great, he was gentle and informative. The optical department is something else! I wanted to order contacts through the office because I have a $60 insurance credit. They made me do a fitting to get the prescription...$75 please. Then they gave me a trial pair. I have worn base curve 8.7 since high school. They gave me 8.3 and said to "try them". 1 week later I came back. They were ok, but not as comfortable as the 8.7. Since it was a new version of Acuvue, I wanted to make sure that they were comfortable, so I asked if I could try the 8.7. They gave me a pair and the next day I went to try them. I put them in my eye and they were ok, but felt weird, so I checked the package and noticed they were EXPIRED! I can't believe professionals would give me expired to contacts to put in my eye. I called them immediately and told them I was dissatisfied. I came back into the office to get another pair that was NOT expired. The new contacts worked out fine and I ordered. I came back to pick them up (waited 20 minutes) and tried to use my health insurance (which I double checked and asked if they would accept it 3 times). They said they do accept it, but I had to pay with my cc and be reimbursed. I was not expecting that. All in all it was a terrible and stressful experience. I will not return and I warn all of my friends to STAY AWAY!!! Fast Forward 1 year: I called to see if I could re-order the contacts because I need to go through a doctor's office. Very few places accept my insurance, so i decided to give them another try. I called and asked if I could re-order. They said that I was 15 days over my one-year appointment and needed to have another fitting to order the contacts. That would be $75. I mentioned that I thought I saw the doctor in March of last year, so it would be under a year. They said the fitting was in February and I was over my time. 15 DAYS! And they were not willing to help me out. I should have learned my lesson last time. But I reiterate: STAY AWAY!!!! read more

My eyes have improved significantly since I started coming here. I had severe dry eye problems and was wearing prescription lenses for distance and near vision and now that my dry eye has been stabilized, I no longer need the prescription glasses and only wear glasses for reading! The staff are always helpful and polite and the doctors are excellent. I recommend them highly for your eye care needs. read more