Welcoming as soon as you walk in, informative, smiling, friendly…read more Dr Dave is amazing, informative, and friendly.

I am a nurse at an Assisted Living community. I received a new order for an elder with an allergy…read more Communication with this office is horrendous. There is an extremely long wait time in order to speak with a nurse: 30+ minutes. As i am explaining my issue to the nurse the MD was in the background yelling out orders/instructions to the nurse who then relayed to me: still not resolving the issue. Several phone calls were made to the Orchard Park office and issue has still yet to be resolved due to lack of follow up and proper communication. Staff was not pleasant to say the least. Will not recommend this office or other 2 locations to any of my patients.

On Main near Harlem is a standalone building with this eye dr office inside. Parking is in the…read moreback and there is plenty of it. I was surprised the doors were not easier to open, especially given the average age I saw in the waiting room. The waits are pretty long here. A little surprising given they require you to be on time. Waiting room is reasonably comfortable and once you see dr it's a good appointment.

After a serious head injury that resulted in the loss of one eye and damage to the other, I was…read morereferred to this doctor. I traveled over 2 hours from my home in Corning. The wait was always very long, but when it came to my turn I was the most important person in the world to the doctor at that time. Never felt rushed. I had multiple surgeries with them over a couple years, and was never disappointed. I wasn't willing to compromise my remaining eyesight to be rushed through an appointment just to keep on schedule. It's been many years since I have needed their specialty of service, but I can't imagine that time has changed the way they do business.

Dr. Niles is wonderful but his office is a nightmare. Calls never returned and questions never…read moreanswered. My guess is that the staff never brings the questions to him and they answer. Beware of the worst run office in weatern,NY!!!!! Doris N

I had cataract surgery over 20 years ago. I went from 20/400 to 20/25 vision with no issues to this…read moreday. Not having special lenses for reading I somehow don't seem to need them. Wonderful surgeon.

Oh yah DONT GO. You could prolly schedule an appointment somewhere else drive there get everything…read moredone. Drive back and I still wouldn't be done with my appointment

Referred by a friend for an issue I was having. Beautiful office space, reception staff very…read morefriendly. The nurses and doctors I saw were professional and through. I felt very well taken care of as I was a bit nervous, the bedside manner was great. I have referred my mother her for a second opinion on an issue she is having and I expect she will have the same experience.

I have been very pleased with all the Dr's at Pollack Eye Care. They are very patient and took the…read moretime to listen to my specific needs and then provide awesome service. My entire family comes here.

Saw Dr. Pollack for my annual eye exam. A visit to Dr. Pollack's office is always low stress. He…read moreruns a very smooth operation from check-in to check-out. I do have to say that Dr. Pollack is the friendliest and easiest to talk with among all my Doctors. Him and his staff clearly explain,in understandable terms, exactly what they are testing and what the results are. I have been coming to Dr. Pollack for many years and would never ever consider changing. There is also a an eyeglass and contacts store right in his lobby. It's really convenient. Of you are looking foe a great eye doctor, I highly recommend Dr. Stephen B. Pollack, Doctor of Ophthalmology.

Excellent doctor. Very patient and competent staff. I highly recommend this specialist.read more

I have never experienced a doctor that is this rude and uncaring. When I walked in the room she…read morewas very unpleasant, didn't say Hi or introduce herself and just told me to sit down in a chair. I have very sensitive eyes and immediately after she put drops in my eyes I started blinking and had trouble keeping my eyes fully open. She didn't even give me a minute to adjust and had zero sympathy and was irritated. She said I had to keep my eyes open or she couldn't examine them. I was trying my best but it was an involuntary reflex. She clearly doesn't care about her patients and seemed to rush through the exam. I will not be going back.

Great customer service, would come back here again if I had to in a heart beat…read more Very prompt appointments and great with working with people

I've been wearing glasses since I was 9 years old and I'm glad I finally got LASIK. The procedure…read morewas no more than 10 mins, with some slight irritation later that day which I really just slept through. Next day I feel good as new WITH 20/20 VISION. Incredible. I highly recommend!

Although Dr. Lee is a great doctor when he doesn't cancel his appointments. I have had five of my…read moreappointments canceled at the Niagara Falls Retina specialist office in the past year, usually because he's taking the day off and recently he's taking the week off. when they give you another appointment, it's usually months down the road, instead of fitting you in and moving other appointments around. I feel when you have a serious eye condition like AMD It should be watched closely. Not sure what's going on with him, but I finally had enough and scheduled with another doctor. Unless he has an illness of his own, I don't feel that his patients take priority over his own personal life.

Dr Paul Lee performed emergency surgery on me for retina detachment. Faced with sudden loss of…read morevision was certainly disconcerting and Dr Lee diagnosed my detachment and presented options and risks in a most thorough and professional manner. I opted for immediate injection of a gas bubble in the affected eye. This was followed by 3 sessions of laser surgery needed to weld the retina back in place. It as not comfortable to remain still in an upright position for a month as instructed by the good doctor, but I am sure glad I did! After 6 weeks and 3 surgeries my vision is returning to normal. I am indebted to Dr Lee for his demeanor, expertise and skillful treatments. Thank you! Thank you! Thank you!!