Welcoming as soon as you walk in, informative, smiling, friendly…read more Dr Dave is amazing, informative, and friendly.

I am a nurse at an Assisted Living community. I received a new order for an elder with an allergy…read more Communication with this office is horrendous. There is an extremely long wait time in order to speak with a nurse: 30+ minutes. As i am explaining my issue to the nurse the MD was in the background yelling out orders/instructions to the nurse who then relayed to me: still not resolving the issue. Several phone calls were made to the Orchard Park office and issue has still yet to be resolved due to lack of follow up and proper communication. Staff was not pleasant to say the least. Will not recommend this office or other 2 locations to any of my patients.

On Main near Harlem is a standalone building with this eye dr office inside. Parking is in the…read moreback and there is plenty of it. I was surprised the doors were not easier to open, especially given the average age I saw in the waiting room. The waits are pretty long here. A little surprising given they require you to be on time. Waiting room is reasonably comfortable and once you see dr it's a good appointment.

After a serious head injury that resulted in the loss of one eye and damage to the other, I was…read morereferred to this doctor. I traveled over 2 hours from my home in Corning. The wait was always very long, but when it came to my turn I was the most important person in the world to the doctor at that time. Never felt rushed. I had multiple surgeries with them over a couple years, and was never disappointed. I wasn't willing to compromise my remaining eyesight to be rushed through an appointment just to keep on schedule. It's been many years since I have needed their specialty of service, but I can't imagine that time has changed the way they do business.

Dr. Niles is wonderful but his office is a nightmare. Calls never returned and questions never…read moreanswered. My guess is that the staff never brings the questions to him and they answer. Beware of the worst run office in weatern,NY!!!!! Doris N

I had cataract surgery over 20 years ago. I went from 20/400 to 20/25 vision with no issues to this…read moreday. Not having special lenses for reading I somehow don't seem to need them. Wonderful surgeon.

Oh yah DONT GO. You could prolly schedule an appointment somewhere else drive there get everything…read moredone. Drive back and I still wouldn't be done with my appointment

Referred by a friend for an issue I was having. Beautiful office space, reception staff very…read morefriendly. The nurses and doctors I saw were professional and through. I felt very well taken care of as I was a bit nervous, the bedside manner was great. I have referred my mother her for a second opinion on an issue she is having and I expect she will have the same experience.

I have had ongoing care with Dr. Stephen Pollack for many years and most recently for cataract…read moreextraction. Both Doctors Pollack are excellent and professional in their care and treatment. Questions are thoroughly answered in a language and manner that are easy to understand. The quality of care is the very highest as all possibilities are checked out to provide the very best solution. The experience with the office staff is likewise very coutreous, professional. The staff is available to help answer questions and to adjust dates and times when needed. The voice of Dr. Pollack answering the phone with a recorded message in his own voice reveals the personal, caring touch that this establishment provides its patients. I am entirely pleased with the attention I have received over these many years and I'm very grateful for the good care that has been given to me by both Doctor Pollacks.

I have been very pleased with all the Dr's at Pollack Eye Care. They are very patient and took the…read moretime to listen to my specific needs and then provide awesome service. My entire family comes here.

My mom recently had a very upsetting experience with Dr. Saralyn Notaro-Rietz (Notaro), and I'm…read moresharing it so others can make informed decisions. During her appointment, she received an IV with contrast dye that she described as extremely painful. She also felt the doctor rushed her eye injection before the numbing medication had fully taken effect. When she expressed how much pain she was in, she felt her concerns were dismissed. This was consistent with her first visit, where she also felt the doctor was cold, rushed, and lacking compassion. Patients deserve not only quality medical care but also empathy, patience, and respect.

Excellent doctor. Very patient and competent staff. I highly recommend this specialist.read more

I wish I got LASIK done sooner! All the staff were helpful & professional with the process of the…read moreconsultation, to the actual procedure & the post operation appointment. If you are on the fence about getting it done or where to have it done, I highly recommend coming here to do it. It feels insane not having to wear glasses to see after 20+ years of having them! So happy with the outcome!

The entire experience was fantastic. Thank you all! Shelby and Dr. Mohsini were exceptional. All…read morestaff were very friendly. They were all very organized and thorough. Everyone told me what to expect and answered all of our questions. They appear to truly love their job! I loved my results! Highly recommend this Lasik center. Teri

Although Dr. Lee is a great doctor when he doesn't cancel his appointments. I have had five of my…read moreappointments canceled at the Niagara Falls Retina specialist office in the past year, usually because he's taking the day off and recently he's taking the week off. when they give you another appointment, it's usually months down the road, instead of fitting you in and moving other appointments around. I feel when you have a serious eye condition like AMD It should be watched closely. Not sure what's going on with him, but I finally had enough and scheduled with another doctor. Unless he has an illness of his own, I don't feel that his patients take priority over his own personal life.

Dr Paul Lee performed emergency surgery on me for retina detachment. Faced with sudden loss of…read morevision was certainly disconcerting and Dr Lee diagnosed my detachment and presented options and risks in a most thorough and professional manner. I opted for immediate injection of a gas bubble in the affected eye. This was followed by 3 sessions of laser surgery needed to weld the retina back in place. It as not comfortable to remain still in an upright position for a month as instructed by the good doctor, but I am sure glad I did! After 6 weeks and 3 surgeries my vision is returning to normal. I am indebted to Dr Lee for his demeanor, expertise and skillful treatments. Thank you! Thank you! Thank you!!