Amazing customer service! John/Brett consistently responded when I had questions. They gave cost options for my new pump sump. They also expedited repair knowing it may rain this weekend. I wholeheartedly recommend this team! read more

Bret and Jesse, did a fantastic job in clean my sceptic this morning. Brett took the time to explain the service he was about to perform. Greatly appreciate the effort read more

Updated: now this morning I have someone calling me harassing me saying they can come out today and it's not their fault no one communicated with me I told him no I had canceled the appointment already and was not wanting to pay another $50 fee with AWR since they stated I could only keep one appointment he said "it's not that difficult but okay " very unprofessional company Original: Tried to give this place a second chance and this experience was just as worst as the last! My insurance AWR referred me through them I decided to give them a second chance and definitely was not worth it. They called me and set up a appointment between 2-4pm today. 4pm came around and I received no phone call or nothing. I had to call them and ask them what was going on and the man stated "he's very behind" communication would be nice they could have called me and informed me of the situation but instead they just leave you hanging in the dark. Would not recommend this business at all. I recommend PlumbSmart instead. read more

Terrible customer service. Do not do business with this company! We paid for a service and can't get them to come out and get the job done. They finally schedule something and then don't show up and don't call. They are rude on the phone when we call to get something scheduled. We just want our money back at this point. read more

We tried to speak with you on multiple occasions. You refused to help us any further. Funny how another company was able to do the job. And, you shouldn't have taken our money if when you opened the tank and saw that there was "Foreign matter" that you couldn't take. We never agreed that just siphoning off the liquid was acceptable. Agree upon the confusion in regard to a 4000 gallon tank, but you in no way shape or form removed 1000 gallons. read more

Legend Plumbing and Septic - Plumbing Near Me

This company is a rip off my mom 86 yrs call about a clogged toilet & shower and charged her $375 and last for 1 day another guy came the next day and wanted another $250 and they left and it was still clogged . This company doesn't even do what they say they are going to fix . Just took an elderly person money . Tried calling back and they had us on hold for 30 minutes then hung up on us. BEWARE OF THIS COMPANY!!! read more

Brett, I saw your response that assumes all has been taken care of. Which couldn't be further from the truth. I am going to just repost the last update I posted here back in March since my situation is the same still. "Would you please follow up on our conversation from December when you told me you would get a clean out truck out to my house and make right in this past issue." It's now May and please remember I am still under my two year contract and I haven't seen a technician since November. read more

so, this is the 3rd septic company that I've had out in 15 months for overflowing septic. They drained the septic (or did they?) (after septic guy asked to use my bathroom which I told him I was not comfortable with since my septic was already overflowing) and said I needed a restoration to my drain field, even though I told them Restoration was done 15 months ago. Restoration done by Legend Plumbing with a nickel sized ball of roots retrieved. Then the owner Brett screamed at me over the phone that his plumber should have never sent his "ten thousand dollar camera down my pipes" and that his camera had better be okay. $3,000 later and 3 weeks later septic is backing up again. I felt so sorry for the plumber sent out to do this restoration hanging his head and shaking his head listening to his boss chewing me out. Now they want more money to clean out the drain from my washing machine. What part of "my septic system is 35 years old" do they not understand? Come to find out that the leach field is only good for 30-35 years and I need a new septic system to the tune of $17,000. Buyer beware!!! Are these people really in the septic business? I think only for the money. The very fact that they charge a trip fee AND tax AND a surcharge to my credit card should have told me that they don't have two nickels to rub together. The first time I talked to Brett he told me that they had to wait a few days after septic tank pumped to do initial Restoration. When the tank overflowed again after 3 weeks he told me that the septic didn't need pumping again, but since I had a warranty they could come back out and do another Restoration without pumping the tank again. What? Nothing retrieved from that "Restoration" to my drain field. if there were zero stars available that's where I would rate Legend Plumbing. So now I'm $7,00.00 in the hole ($4,000 to other 2 companies) and need a new septic system. a one year warranty is of no use to me when you should know that my septic needs replacing and therefore you will not have to honor that warranty. Enjoy your windfall Brett and John. I hope it is shortlived. Morals and values have no meaning to this company. read more

My mother obtained service from here and they have treated her very poorly. They charge $189 just to come and "diagnose" even though the guys they have sent the past 2 times have had no knowledge of what they were doing and was just guessing. They are very unprofessional and charge an arm and leg for a service that they cant even provide properly. My mom would schedule an appointment and they never showed, she called and was written off to a just "we can maybe get there tomorrow." I went and found my mother a new service that completely fixed her service and did it so cost effective and professional. Horrible customer service and even worse pricing. read more

I called on Monday spoke with Brett the service manager set up an appointment for Tuesday at 1 PM and explained how important it was to get that done for an inspection on Thursday to close a real estate deal. The company totally botched it and didn't even call me to let me know that they weren't gonna be able to do it. I had to call them a couple hours afterwards and they were not even able to work me and the following day! read more

No stars! Called on a Monday morning with a full septic tank and toilets not functioning. They didn't show for a Wednesda appointment. No call. I called them. No show for a Thursday morning appointment. No call. I called them. No show for a Friday appointment, but they di call in the afternoon saying they weren't going to be able to do the job. Why didn't they call earlier? This put us in a position of another weekend without functioning toilets. Don't call this company! read more

I called Legend Plumbing out for a clogged toilet. Mistake #1. I didn't call my regular plumber because they are off on Sat. Legend Plumbing's ad said no overtime charge for Sat. service. I didn't check Legend Plumbing out with Yelp or Angie's List. Mistake #2. They came out and the service guy quoted my wife $49.50 to unclog to toilet or $150 if he had to use the machine. He could not unclog it manually, so he removed the toilet and ran the cable down the drain and unclogged it. Then he re-seated the toilet. I agreed to buy some additive for $38 which he added to the bill. Now the shocker: the bill was $675.51!!!!!!!!!!!!!!!!!!!!!!! Now I realize I live in a semi-affluent neighborhood but a scrupulous business should not be basing their charge on what your house looks like. What happened to the estimate? If he would have told me it was going to cost $675 I would have sent him packing. This technician was at the house for two hours but spent most of that time talking. I will do all I can to protect others from this predatory practice. I will advise anyone who needs plumbing service to look elsewhere fast. read more

The worst service!!!Never contract them. They promise to send a plumber on Monday and today, Wednesday they say they can't send anybody until Friday. DO NOT TRUST THEM!!! They don't even deserve a 1star read more

BEWARE!!! This company allegedly did a "RESTORATION" on my mom's property then a few weeks later told her she needed a new system. They talked her (a VERY SENIOR CITIZEN) into applying for credit with a company they did business with then submitted charges to that account WITHOUT providing an itemized statement of the charges. This was in March, 2019, and to this date (December 12, 2019) after countless phone calls and many letters to the company, neither Bret Brown, Service Manager, or John Hollis will provide the itemized charges made to my mother's account. Please BE AWARE, you CANNOT walk into their place of business to speak to them. It is HIGH FENCED and PADLOCKED. They have had one excuse after another why they cannot provide the itemized charges made to my mom's account and have even said they mailed it to her (She has never received anything). They have said the records are ARCHIVED and have to get them from the repository. Ha!. That was in July, and still have yet to provide anything to her. BEWARE ELDERS!!!! Make sure you DO NOT sign any contract without an Attorney approval. Their own contract states "There is no set deadline for initiation or completion of this project. It will be completed in a timely manner". read more

I had a technician from Legend Plumbing come out today for an overflowing toilet. Unbeknown to me, my 6 year old had flushed a Clorox wand sponge down the toilet, which the toilet did not appreciate. When I called Legend Plumbing, Brett Brown,the owner picked up right away. He was friendly and said he could have a technician out immediately. Great! (he never quoted me a service price) The technician arrived on time and I showed him the problem toilet. He was friendly enough. He asked me where the white cap pipe was and I showed him. He promptly stomped on my Lantana flower bush that was partially covering the white caped pipeline. He complained that "It was to early to be doing this much work" and preceded to do his job. After rooting the main pipe twice, he had me fill out the majority of the form, including my name, address, and credit card info. Which came across a bit lazy to me... It cost me $275, but at least my toilet is happy again. However, I probably won't use them in the future... read more

Be prepared to be overcharged. Hired them to come pump my septic because I couldn't get in touch with my regular pumper and needed immediate service. They acted like they would send their pump truck over there right away---turns out they subcontracted the work to my regular pumper and charged me almost double what they typically charge me. Also, charged me an outrageous service call when I declined to use them to replace my pump. WILL NOT USE AGAIN read more

this place and owner is unprofessional and does shoddy work. both times waited all day and eventually showed up first time at 6 pm. second time called him twice last time at 430 pm and told him he did not do what he was suppose to do which was drain both lids he drained one. used car salesman attitude ugh. not happy at all he just drained our tank 5 weeks ago. the septic smell is in our home and leaking out the tops of the tank two locations. instead of coming and do the job the correct way, last time the septic was drained both lids were removed and both areas were drained we told him that at the beginning but he never drained the second one. Than when we paid he charged us to uses our credit card and taxed it and a processing fee as well. All the other septic companies just give a price of $300 and we paid. Beware of the place . read more