They were 5 days late showing up at the dealership to do the work. When it was finally done they…read morehad no record of the work order sent to them from the insurance company. The work was very bad and looks like it will fall out any minute. . When I ask to speak to a manager the girl hung up on me and then would not answer the phone. The dealer could not even get to talk to a manager. I would say they have some customer service issues. I'm surprised they are still in business.

C and W has put into 2 windshields in my 2022 Subaru Outback. I just wanna say they have great…read morecustomer service and the staff is super friendly. They were very quick to address a couple concerns that I had. I would recommend them, and return for work again.

They quoted me a price that included windshield installation, recalibration, cleanup, labor and…read moretravel to my home (price was quoted BEFORE I told them I needed them come to me, so basically N/C for travel!), which was a fair price after seeing the other quotes, one of which was around the same price, but didn't include re-calibration. I've heard most times this recalibration is not needed, but if it turns out it IS needed, you'd have to take it somewhere else at a cost of $250-$700, or as much as $1,000 at a dealership! No thank you! Especially after the already expensive windshield! My tech was Kyle and, boy, was he sharp! When he arrived he told me it would take around an hour, I believe he finished the windshield installation, recalibration and cleanup in around 30 minutes - no small feat for my big Honda Odyssey on his own - and returned from the test drive in under 10 minutes. It was easy to pay with any type of credit card, even AmEx, and all told I think it was about 40 minutes. The owner, Steve, was a pleasure to talk to, as was Kyle, A couple of easygoing guys. I definitely made the right choice! And, if ever I have the need again, I will probably only be putting out a call for one quote ... from MasterTech.

Very helpful, friendly and prompt service. Very efficient and answered all our questions. Came…read moreto the house and installed the windshield in no time. Windshield was in stock and installed the Very next morning. Thank you

Over priced, not certain what glass you will need, and instead on working with you to figure out…read morewhat glass to order they just refuse service.

I went in for a windshield repair and come out with windshield leaking and the plastic around my…read morerearview mirror broken. For being a well know Windshield company this was very disappointing and poorly done! I do not recommend going there. And yes we called many times to have someone fit the leak but nothing was resolved. Now I have to pay out of pocket for a new rearview mirror cover and another place to fix what they should have done correctly.

I had auto body work done here and was very pleased with the service! They did a great job on my…read morecar! You'd never know there was any previous damage. Everyone I encountered was professional, kind and considerate of someone that knows very little about cars! They also helped arrange for the rental car I needed while mine was being worked on. A couple months later I had an alert come on the dash. I looked it up and was told at a previous auto repair shop that it could be something related to the body work I had done being put back in place. Knowing nothing of this sort of thing, I called and was told to bring the car in. They looked at the situation and it was NOTHING related to their repair and what was presented as a possibility. They clearly explained the issue and I learned how to better use my car! I appreciate the time they took as the issue had nothing to do with auto body. I hope to not need auto body repair in the future. If I do, The Auto Body Shop is where I will return!

They did an amazing job on my hail damaged car! They were very friendly and knowledgeable about the…read moreinsurance process. I highly recommend to anyone needing auto body repair. They do GREAT work!

I have used safe lite mobile in the past, no problem, but this time around, horrible customer…read moreservice. 3 canceled appointments to have a windshield replaced that was prepaid. First time waited the entire window time for the mobile tech to arrive, only to call and be told windshield not received from dealer. Second they call and say windshield received schedule appointment only to receive a call the day before appointment that it can't be done by mobile due to calibration (yall didn't know that) ok made another appointment with an additional 260+ cost. Third appointment canceled 2 days before appointment because they don't have the windshield WHAT. OK JUST FORGET IT. I'll start over with someone else that can do better. Safelite get it together.

Update..refunded $350 today... Still gotta get my windshield fixed, but at least the cash is back!read more

I paid $625 for ceramic tint on my brand-new Ford Explorer. The first time I went to pick it up,…read morethere was a hair (or something similar) stuck in the driver's side tint. The lady took it back to be redone, but when I got the car home, I noticed problems on multiple windows. Update 2 - I went back for a second redo, this time on the front driver/passenger windows, rear trunk glass, and rear quarter windows. When I picked it up, I saw that the defrost lines on my rear glass had been scraped off. I was told it was "just bubbles" and they would go away, but if you search "broken defrost lines from window tint," you'll see exactly what mine looked like. I pointed this out immediately, but the staff brushed it off and told me to call them in a week if it was still an issue. It was very obvious, and I asked them to take pictures, but the lady didn't seem to care. They told me they had "gone over it thoroughly" this time, but clearly not thoroughly enough if no one noticed the missing defrost lines. After going back and forth, I ended up scheduling a replacement rear glass and re-tint. Update 3 - On my third visit, they replaced the trunk glass. I brought it home, only to find the trim on my right rear door was now cut up. Completely unacceptable, especially on a brand-new vehicle. At this point, after three visits and being told that multiple people including the managers "went over it with a fine-tooth comb," the workmanship is still sloppy. This is not the quality of work you'd expect for $625. If you're reading this, save yourself the trouble and go somewhere else for tinting. There's no excuse for this kind of job on a new car.

Had a very bad experience with one of the managers here Jason Prott that cost me thousands of…read moredollars. Jason agreed to sell me an item that was owned by VIP Auto Accesories. I made special arrangements to have a shipper pick it up. The night before, Jason cancelled. Not only was he extremely rude and condesending about backing out of the deal, he called me names and said it wasnt his problem and kept hanging up on me and dodging my calls. I tried to get the contact info of the person who it was sold to so that I could pay more and try to get it back, Jason refused. Then I called VIP, talked to a different manager, who promised to call me back and never did. I purchased this item new, then VIP bought it, and I wanted it back and they laughed at me and instead sold something sentimental to me to sombody else. I really dont appreciate it and I would do business elsewhere! Unethical business practices!