It's a Lemon! There's probably a reason they require you to sign their terms of service before you even get any information about the company. They couldn't schedule an inspection in a timely fashion, and when I went to cancel, they kept my money. It's a scam. read more

Long story; read through. Short story; skip to bullet points. I cannot stress how poorly Lemon Squad has handled my mechanical check. I was looking to purchase a 1976 Monte Carlo in New York (I live on the West Coast). I ordered a mechanic check, paid nearly $300 for the service (plus extra to get a verbal assessment) then received an email saying that they would contact the vehicle seller and coordinate a sell time with her. A short while later I received an email with a date for the appointment. I assumed the seller had been contacted and she had chosen the day. I later contacted her to check that the mechanic check was still on and she told me that no one had contacted her. Lemon Squad had set a date without coordinating with either of us. I tried to call them four times only to be put on hold each time and finally contacted them via customer service chat. I explained the situation and after a very long wait they informed me that they intentionally waited to contact the seller and that the mechanic had been reminded. They then promptly ended the chat which made it impossible to ask further questions. We waited all day, no one ever contacted either of us, and the check is tomorrow supposedly. For me it was inconvenient to be screwed over payment-wise (believe me, you're going to be) and to have my time wasted, but it was far worse for this seller! She's been very kind and helpful to me, but she's a busy person. She needs to drive out to the location from the city and apparently stay with the car all day waiting for some mechanic to show up and do the check. Absolutely unprofessional, unhelpful, and for the price you're going to pay you'd think you would've gotten some decent service (apparently not). * Did not schedule time to check vehicle with me (buyer) or the seller. * Said they would contact the seller (the day before the actual check up) and did not do so. Essentially they just lied. * Overpriced. Average check-up cost? $100-$200. Mine? ~$300 * Impossible to get a hold of. Four calls, put on hold, never spoke to a real person once, finally did it over chat and had the chat terminated once the representative believed the problem to be "fixed." * Wasted my time and the sellers. May Lemon Squad's personal Hell be experiencing their own customer service and being placed on hold for eternity as they sit in the unquenchable flame. read more

I was hesitant to use them from all of the bad reviews, but I did it anyways. I should have listened to the other reviews. I never made it to the actual inspection part of their business, but their customer service people are absolutely terrible. I was reading the other reviews and assumed it was people that just got really upset and put a bad review down, but what they said is absolutely true. The dealership that I was getting a car inspected from sold the car before the inspector came. Since it was the only car I was going to use lemon squad for, I called them to try to get a refund. They will not refund the money, but they will put it on "hold." Basically, they are keeping my $150 for nothing done since I do not need them to inspect another vehicle. If someone needs an inspection done, let me know. You can use mine on hold lol. This company is absolutely terrible. If I could give them a 0 star review, I totally would. read more

The inspection was underwhelming to say the least. They missed several very easily identified problems and did not inspect the requested areas. Complaints went unanswered via phone calls and they never replied to any of my three emails. Find a local shop and ask the owner to take it to them, you will save a lot of headache and it will be cheaper. read more

Owner continues to repeat same lame argument that the report was done 5 months ago, but ignores the fact the car (a 2019) was driven less than 2,000 miles before having over $3,000 in repairs. They take no responsibility for their misleading and inaccurate inspection. PLEASE STAY AWAY FROM THESE GUYS!! read more

I ordered an inspection and got the report back that the truck I was buying was fine. The truck was out of state. When I got it delivered it would not start and would not charge even though their inspection said it was good. There was a screw holding down the battery terminal. They did not tell me that. Ridiculous. The truck is dead and I bought two new batteries and its still dead. When I called Lemon Squad to complain I got nowhere with them. Stay away. read more

Lemon Squad - Car Inspectors Near Me

Cannot recommend - too unreliable at this point. I went with Lemon Squad because they had some decent reviews and claimed to have the fastest inspections in the business. I placed my order on a Tuesday, and almost a week later my inspection has been rescheduled twice and is still not completed. I am increasingly concerned that I may lose the car because of Lemon Squad's delays. read more

I am not sure how this company stays in business. Their customer service reps are complety rude. The inspection report I received had super low quality pictures that were worthless. The report was a waste of time and money. When I called the customer service # to see if there were some better pics I could use, the rep became nasty and hung up. Buyer beware!!!!! read more

We used lemosquad to inspect a used rv from a private seller. The inspection report came back with no major issues and a very positive review from the mechanic. We purchased the rv based on this inspection, and in the first hour of driving it, the rv broke down. The alternator failed, fuses are blown, the battery died, and there are electrical issues. We are already almost 1k in repairs and we still can't get this thing to run. I contacted lemonsquad who basically said, "oh well." Besides this, I had paid for an add-on so I could speak with the mechanic who did the inspection, but they never called and lemonsquad said no refunds. Do not use this company. They do not care about their customers and who knows what kind of mechanics they hire. Fraudulent company. read more

Didn't pick up a ton of stuff that was wrong with it and had to put in $2000 not worth the $270 bad communication and customer service read more

I just want to say everyone Ive spoken with on the phone has been completely rude and unprofessional. Do not expect them to give you your money back if you don't get the inspection you ordered from them. I tried to work things out with them and they doubled down on their immoral behavior, therefore my one star review still stands after months of trying. read more

Highest praise Over the years I have bought multiple cars online with mixed results During the last year Lemon Squad has saved me from disasters with deceitful unscrupulous untruthful dealers three times! I wouldn't buy any used car without Lemon Squad -- they are the best! read more

I believe good communication is essential in any transaction. Please note that 10 years ago, I used a different car inspection service in Austin with great results. I still own the car that was inspected, and it still runs well. I should have used that company again, but I was in a hurry and couldn't get in touch with the first car inspector I used 10 years ago. (Note: He's still in business and has wonderful reviews.) Regarding Lemon Squad: I ordered a standard car report for $179. Initially, the inspection was to take place on 5/14/2021. Lemon Squad changed the date to 5/15/2021. This was okay, but since 5/15/2021 is a Saturday and I only had till 2 pm to get the financing done, I needed them to inspect the car early in the day. If the inspection went well, I would purchase the car. In Lemon Squad's literature it says "Always get a person on the phone." I couldn't get anyone on the phone. Instead, I used their online chat and was told they didn't have a time for my inspection. The chat person then disengaged and when I tried to chat again received the message "You do not have permission to chat! Please contact owner." ??? I then went to the BBB to look at Lemon Squad's reviews. I should have done this to begin with. All of Lemon Squad's reviews were lengthy and all of them gave Lemon Squad a 1 out of 5 stars. None of their customers were positive about their Lemon Squad inspection. Sadly, Lemon Squad has a policy of not refunding your money, even if they don't perform your inspection. Furthermore, at least for me, I was unable to cancel their inspection because I couldn't get in touch with them. Since i now have no confidence in any Lemon Squad inspection, I contacted the first car inspection company I used 10 years ago and am paying an additional $150 to get a second inspection. Would I use Lemon Squad again? Obviously not. However, since I'm now paying for two car inspections, I will post the differences in the two if there are any. FYI - I spoke to the owner of the car inspection company who will perform my second car inspection two times. He doesn't charge an additional fee to talk to him before or after his inspection, and his company is locally based in Austin. Lemon Squad charges $34.99 if you want to speak to one of their "staff" (not necessarily the person who performed the inspection) about your inspection. read more

I trusted Lemon Squad and it ended up costing me thousands of dollars ($2,780, to be exact). They said the car I ordered the inspection on had: - An excellent driving test - No lights on the dash - AC fan motor was good - Drives smoothly at high speeds - Vehicle had 2 key fobs AND the vehicle actually had - Bent axle - Destroyed wheel bearings (they said they were fine) - 5 lights on the dashboard (they said no lights on dash) - Bent wheels - Obvious vibrations starting at 60 mph - Mouse nest in the fan motor and noisy from rubbing - Only 1 key and fob (how hard is it to count to 2) It's like they didn't even turn on the car. After all this, their joke of customer service won't even give me a refund after multiple attempts to contact them. I can't believe this is even legal. read more

Save your money ! Use it to pay for any travel expenses and go see the vehicle yourself. You can drive the car and road test yourself. Lemon Squad did not Drive the car because I said it was raining. And any items they found with issues are way worse when I receive the car and brought it to a local mechanic. I would have seen and noticed myself if I had gone to see the car. when I wrote to ask for some money off the cost they ghosted me. Very disappointing experience. read more

I am so disappointed with the service we received from Lemon Squad. We were considering a vehicle that was at a dealership nearly four hours away, so we thought this would be a great way to check out the car in advance. We paid a couple hundred dollars for absolute mediocrity. First of all, when I inquired about the timeline on the inspection, the customer service person was rude and not helpful. The inspection was eventually performed, but they didn't get us the report until after business hours on the following day, even though we were told it would be sent that morning. When the inspection finally arrived, it was incredibly vague, nothing like the sample report. It certainly didn't seem like something an ASE certified tech had filled out based on the lack of details. I will never hire Lemon Squad again, and I wish I could get my money back. But they have a strict no refund policy, even when they fail to deliver on their promises. You're better off just paying for the carfax and looking over the car yourself. read more

Have used twice and was satisfied with their reports since the cars I purchased were several hundreds of miles away and I could not inspect myself. Provides high quality pictures and detailed checklist of findings. Also checked cars computer for any codes stored which I had dealer resolve before purchase. Would recommend Lemmon squad read more

I ordered a prepurchase inspection and it would be another 3 days for someone to go out to the dealer to inspect the car. This is not acceptable due to the nature of used car purchase. The dealer sold the car during this wait period. I called Lemon Squad to cancel the inspection and asked for a refund. The manager was rude and questioned my decision to shop with such a "questionable dealer". Obviously, refund was not allowed. read more

I made a yelp account so I can write about how awful the inspection was... That might give you an idea of how I feel. So I ordered my inspection from lemon squad without reading and reviews about them. The initial inspection made the car seem like it was in PRISTINE condition. I am from Wisconsin and I wanted to purchase my car from Mississippi. When I arrived to look at the vehicle I realized that it was not at all in the condition noted. I was going to purchase a yellow 2005 honda s2000. The photos showed NO damage to the vehicle. I flew down there to take a look at the car myself and pay the owner. The car had SO many paint chips and scratches that the so called "inspector" had missed. The rear bumper had 4 paint chips. One of the paint chips had cracking clear coat, and another exposed bare metal. Somebody had keyed the car and that was not noted. The soft top had a small tear in it and that also was not mentioned. The interior was destroyed. DESTROYED. Leather was falling off the seats and there were tears in the carpet. I honestly thought I was going to see an amazing car, but it was nothing like the inspector had claimed it to be. I will never order from them again. PLEASE do not use these people. Many of us have been disappointed. I attached photos of the flaws that I found with the car vs the inspectors photos. read more

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I ordered an inspection for an RV as required by my bank. After charging me over $700 they didn't call me or the seller for two days. When I tried to contact them it was very difficult. They barley pickup the phone. Finally I reached a live person and the best they could do is schedule the inspection for a week away. Buying a vehicle is timely, no seller wants to wait. They refused to refund my money. Stay away, this place is not good. read more

We were purchasing a used motorhome from out of state. Purchased an inspection online on Sunday night and we had an inspection report with clear pictures Wednesday morning. The inspection was thorough and the representative at Lemon Squad answered all my questions. We were very pleased with the process and results. Mike A. read more

My wife and I hired lemon squad to inspect a travel trailer. I noticed a few things cosmetically but I'm overall ignorant to campers. I do know that 3 things were listed as being deficient. Lights in the bedroom, long pull out motor needing servicing and a cracked seal on top. Well the inspector apparently couldn't find the light switch. Didn't realize that the long pull out was chain driven and while there may be a cracked seal, he missed the fact the second awning was damaged. Not to mention the inoperable locks, non functioning turn signal, oh and the MOUSE TURDS under the bathroom sink and behind the outdoor kitchen drawers. I sent pictures of all of this and more and got a response to one using a photo of the same area from about 10 feet back when the photo of the same area was inches away. That was their way of refuting damage. read more

Horrible experience, total scam! Did not deliver inspection, neither did they honor future credit!

100% clowns. They couldn't even tell that the tires on the car they were inspecting did not match. They reported that all 4 were one brand when 2 were different. Window tint on two adjoining windows did not match and was not noted on the report. When I contacted them they reply was: "-----Original Message----- From: Lemon Squad To: Sent: Wed, Aug 18, 2021 11:49 am Subject: Re: Order #43642 Stephen, This inspection has since past the terms of service.  The inspectors do provide photos of the car, and tires.  Sometimes they do fat finger mistake the choices on the model of tires.  That is why we include the photos so you can see first hand. The window tinting isn't for us to evaluate.  Each state is different with their restrictions, so we just photograph the vehilce for you and include in the report. Lemon Squad" If I had wanted to inspect the car myself I would have done exactly that! 0 out of 10, would not recommend. Rip off! The report is not the only thing that got fat-fingered in this deal! ***see reply from Lemon Squad. I am happy to see that their shit attitude extends to upper management. The tint didn't need to be measure you clown. It just needs to match on all 4 Windows. One window had zero tint at all. Normally business owners try to compensate for the mistakes of their contractors/employees. read more

Horrible Inspection Job on a 1991 Mazda Miata with 35,000 miles. I Ordered Vintage car inspection - the highest priced option they offer. Here is what they missed. 1. Obvious Body Work (obvious bad repair job) not reported. 2. Oil Leak from the valve cover and oil pan Not reported 3. Rough Shifting not reported 4. Low Breaks - Not reported 5. Cigarette Smoke smell not reported. When I complained they said that I should have gone to see the car myself! Find local inspectors instead and hire them directly. read more

I recently purchased my first car (used), and I really needed to get a quality inspection fast, but I did not have any connections to a honest, quality mechanic. I called Lemon squad and they absolutely delivered. First of all, their customer service is fantastic. I did everything online, but I still called with questions. They were very patient and answered all my questions. Timeline wise: I sent in my request around 4pm Central Time on Monday 8/9/2021. By the next morning, they had already called the dealership and scheduled the inspection for Wednesday morning 8/11. I got the report early (around 8:30am CT) on Thursday morning 8/12. If I had made the request earlier in the day (before 1pm CT), I'm sure they would have scheduled the inspection for the next day. Their report is THOROUGH. Given they are not local, I was amazed and so very happy. My report included more than 85+ pictures, all extremely clear, labeled and matching to corresponding notes. Their inspection report is very detailed, and includes a chart that breaks down everything they inspected. Because of their report, I was more than confident to continue with my car purchase. If you're looking to get a car inspected through a trustworthy place- I recommend using them. read more

They suck! I asked to be refunded when I canceled. They gave me a run around about how they could not refund me!!!! They suck! She was rude and hung up the phone!!!!! read more

My experience with LemonSquad was unsatisfactory. I read all the terms and conditions so I'm not looking for a refund but the service itself is extremely lackluster. I ordered a PPI for $180 and all they do is a basic visual inspection (complete with photos) it's nothing a customer can't do themselves. I've since found cheaper PPI's that actually perform a mechanical inspection as well and will not be using their services again. I urge others to stay away from this mediocre business. EDIT: I ordered the inspection on Nov 23rd, prior to ordering the inspection I visually inspected the car along with my mechanically inclined father, we noticed a slight oil leak in the engine bay and made note of it. On Nov 26th the inspector arrived and we mentioned the leak which he replied he "had no idea where it came from". When I recovers the report today (Nov 27th) the inspector states: "When inspecting the mechanical components of the vehicle, I noticed that there were no leaks found to the underside of the vehicle." This is a 2013 BMW 328i there is a skid plate protecting the underside of the vehicle but this leak was visible when looking at the engine topside. read more

I found them when looking for an inspector for another state. I didn't see any reviews until after I had ordered the inspection. I was a little nervous, but optimistic as there were several good reviews. I ordered the inspection early afternoon on Wednesday, had the inspection completed on Thursday, and received the report late Friday morning. I had an inspection completed in Florida (I'm in Arizona). The inspector did a thorough job listing all imperfections, checking all components, and even including temperatures in the photos. My only recommendation to them to make it a little easier would be to have the photos in order as to how they are taken and be sure to not include blurry photos (there were only 1 or 2). It's not a big deal but made for a little puzzle while reviewing. I would absolutely use them again. read more

I would give zero stars if I could! The car that I was interested in was sold. Instead of issuing a refund they will "hold" your money for another inspection! Well I am not interested in another vehicle . STAY AWAY. MONEY FOR NOTHING read more

I scheduled an inspection that I no longer needed but the company would only give me a credit. I didn't need that credit and now that 170 dollars is wasted. I have used another company called YourMechanic. They were fantastic. if you can use them, do it. read more

I never write reviews, but I am here to echo the sentiment of the other reviewers. Don't use Lemon Squad. I requested an inspection and the scheduled it 4 days out. By the time they were set to inspect, the car was sold and they do not offer refunds. "That's right: if Lemon Squad fails to provide their service, Lemon Squad keeps your money. Great business model." Garbage. read more

Things started out well, they showed up on time and did a good job on the inspection, but that is where it ended. Their write up says they will get the report in about 24 hours and often sooner. They did it on Friday so I expected it Monday, nope. I started a chat to find the report as I did not want to loose the purchase, absolutely no response to two chat sessions. I called, pressed 2 and dead silence eternally. The following day I called, got music and a message, I waited about 5 minutes and a person answered and was helpful after being pressed. About two hours later and 4 days after the inspection I received notice that I had a report waiting. I tried to access my account using the password they assigned, no go, tried a few more tine, no go. I changed my pass word, it noted password changed, I still could not get in. I then emailed the address on the notification and the email was returned as not deliverable. Finally several hours later I tried again with the new password and it let me in. I contacted the car owner to say all was well and was told they sold it earlier that day! So much for my wasted inspection and $299. read more

These guys did an absolute fantastic job for me. I was looking to buy a vehicle out of state, and I needed someone to inspect it before hand. The inspector was scheduled literally 20 minutes after I booked him. I had my report 2 days later, and I found some undisclosed information about the vehicle I wanted to buy, including dry rot and bad motor oil. While I wasn't angry or disappointed with the dealer (I was trying to buy a used Police car after all), I was very happy to know that I didn't have to fly out to the dealer to find out this information. On top of all this; the inspector took 134 photos of the vehicle, providing an incredible look at the vehicle in detail, which really helped me in my decision. The car was good; just not for me. Lemon squad did a fantastic job, and I really appreciate their quick service and excellent attention to detail!!! read more

Do not order from these people. Very bad customer service. A pure capitalistic company that will take your money anyway they can. I absolutely HATE companies like this. You know how Big companies like AT&T, Sprint, Comcast, GanderRV, etc. They do what they want because they feel like their product is unique and they will always make money. I am tired of companies treating the customer like we are doing them a favor. I am going to make this as short as possible. What I feel should be their policy is customers should be allowed to go to the inspections. They should also give a different date as to when the inspection is going to be. Be transparent. They should give the dealership at least 24hr notice as to when they are coming, NOT 1 - 1.5 hrs notice. They should provide the dealership with a requirements list of what they need to inspect the RV. What happened with us is when the inspector got there, he saw the RV was winterized and asked the dealership about the pipes. The dealership said they were BVI water tested. So the inspector said well that should be good enough... Wait a minute didn't I pay for a private inspection because I didn't trust the dealership??!!! After looking up BVI testing that has nothing to do with the pipes, or the furnace. When you pay over $300 for an inspection it's to inspect major appliances and things a novice wouldn't know *** There are character limitations so I cannot post the summary of the report they sent *** We saw all this stuff that they summarized in their little report, when we went to view the RV. They also said there were no issues with the condition of the tires. That was a lie. See images proof of receipts. We had 2 blowouts on the way home. Actual blowouts. Not flats, but the tires blew. Good thing we were only doing 50. We had to buy all new tires. Why you ask? Because all the tires were cracked all the way around which is a clear sign of tire rot. We did not inspect the tires because. We paid for an inspection! We could have negotiated with the dealer about the tires. We have disputed payment with bank due to services not rendered. We did try and solve this with LemonSquad. I told the manager we hired you to represent us. If you could not fulfill that duty you should have called us to tell us what's going on, because the dealership was willing to de-winterize the RV. She told me is it not their responsibility to call us and let us know... She said we can pay another 300 and something dollars and they will go back and check the water system. Then she said we can pay $150 and they would go back out. Anyway, we would have had to pay the dealership to de-winterize, which we were willing because we were motivated buyers. They already had a $500 deposit to hold. We might have been able to do it without paying because we have a good relationship with them. Point being we hired them to represent us and check the major things we know nothing about, slide, electric, furnace, etc. and they did the least amount of work in the fastest amount of time. There are tons of videos out there on how to check an RV before buying. Save yourself some money and do that instead. We know going in it was a crap shot because it could depend on how good the inspector was. We were willing to risk that, but after talking to the manager and dealing with her lies, and her attempt at manipulation, I would say run from this company. Like I said I tried to make this as short as possible, a lot more was said and done. NOTE: They inspect cars, boats, RV's etc. read more

Lemon Squad - Roadside Receipt 1 - Car Inspectors Near Me

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Fantastic. I see some negative reviews and can't comment in other people's experience but Lemon Squad saved me from a complete disaster. I'm in AZ and was looking to buy a car in Orange County. Dealer and sales person swore up and down that this car was in tip top shape, needed nothing, they went through it carefully and fixed anything that needed it. Tires were "over 60 percent" and more. Lemon Squad report came back with a laundry list of issues. First off, mechanic said car wouldn't start battery dead. Jump started it. White smoke from tailpipe (oil burning?), passenger door completely repainted, oil was overfilled and dark. Strange noise from engine bay needing further investigation. Signs of oil spray on underside of hood. Tires needed replacing badly. On and on. Thank you to the mechanic for a thorough check. $179 saved me over $14,000. So relieved I decided to pay for the inspection. read more

Andy knows full well that his company's inspections are lacking. His generic apologies mean nothing if the company continues to do crappy incomplete inspections. I spent the extra money on a classic car inspection, assuming the inspector would know what to check on a 56yr old car. Anyone would assume that an inspection would include checking headlights and turn signals, and making sure the car goes into reverse and drive. Andy never addresses that. Seems like that would be done in the most basic inspection. I had to pass on the car and now I'm out $280.00. I should have read all the Yelp reviews about this company. Avoid at all costs. read more

I wish I could report on the quality of the inspection but unfortunately after being rescheduled twice (once due to weather and another time due to "Other delay occurred") I decided to call and cancel this service. Additionally, when the inspector showed up the first time, when the weather prohibited him from inspecting the car, he looked as though he hadn't showered in days and was on a drugs. Best part, they don't offer refunds, just credits so I donated $295 to this company. Do yourself a favor and if you're buying out of state, use a local PPI service where you can develop a rapport with the person inspecting your car. read more

I was assured before purchasing the Lemon Squad service that the inspector had cameras and mirrors that "let him inspect under the car as well as if it were on a lift" according to the sales rep. After my inspection was done I asked where the good under-car pictures were. I was then told they could not inspect under the car very well. I specifically requested an under-car inspection because the car is AWD and has many drive boots. Very disappointed I was lied to! read more

I paid 350.00 to have my 1970 SS Chevelle inspected at Old Town motors in Huntington MD back in April or May of 2021. They gave it a very good report and did not mention the car was in an accident and the right rear quarter panel was replaced. I did not find out these things until I wanted to sell my car recently and all of my 3 prospective buyers without even putting the car on the lift that the car was involved in an accident and the right rear quarter panel was replaced. I had to sell the car at a loss of about 8K and believe me, the person who bought it, did me a favor, DO NOT USE THIS COMPANY read more