Purchased a used car out of state and I wanted to look for extra insurance through an independent inspection. However, the online experience from lemonsquad.com was very poor. I quickly found my ability to trust the scheduled date of inspection to be unreliable and at the whim of the website and inspectors with no accountability nor proper communication. Because of that I quickly realized the service was not long trustworthy. Furthermore, the website was designed to take money from consumers while it did not have proper, support, nor helpful services for questions and concerns making it extremely difficult to cancel. This has compounded my concerns and I eventually noticed that the system was a scam that did not care about the customer, so I cancelled through the only option by some silly chat service and the chat representative was very scripted and rude but eventually the rep could not argue with excuses any longer and canceled the inspection. To my surprise my account was also deactivated making it difficult to track any refund or cancellation. I have not received a credit yet and cannot imagine how much further their arrogance may extend. Hopefully in a few days I continue to fight and get my money back, and I'll never use such a sketchy scam type of service again. read more

I used them two times this summer and was more then pleased. Fast, efficient and comprehensive reports. Recommend them highly!

Poor service and unprofessional management. I was buying a vehicle from out of state and need a pre-purchase inspection. The LemonSquad inspector missed several obvious items such as the seatbelt retracting, the brakes squealing, rock chips in the windshield, and the AC not blowing cold. I called and spoke with a representative who advised I send an email to the team that handles this. After no response for several weeks and multiple follow-up emails, they refused to acknowledge any of the items and claimed all of these issues occurred after the inspection. It seems a bit suspicious that all of these things would have occurred in a three-week period right after the inspection. This is a really bad company both on the inspection side and management's complete lack of willingness to acknowledge a mistake and correct it. I would encourage you to avoid this company at all costs. read more

These guys saved me from buying a vehicle that didn't exist. Wait, what? I was in the market for a used SUV and found one on Cargurus in Minnesota that was a great deal from a dealer that had good repore in the community. So I email them, only the email on this post didn't belong to this well-established dealer. It belonged to a scammer who routinely uses legitimate dealers' websites and sets up an email that looks like it's from them, but isn't. I had a red flag from the beginning: why was this vehicle such a good price? So I decided to get an inspection from Lemon Squad to make sure that the vehicle wasn't a lemon. Before I checked out on Lemonsquad.com, I got a phone call from Andy at LemonSquad.com who wanted to let me know what the inspector's schedule was like that day because there was a potential scheduling conflict, and they wanted to make sure I got an appointment in that day. Andy and I started talking and I asked him what he thought of the dealership I was considering doing business with. He said he knew them over at the address I gave him, and that they're a great bunch of people. He also said "Wait a second, I think I remember something about an "M Auto Mart" (Which wasn't the name of the dealer he knew at that address) and he pulled up his records on "M Auto Mart". Turns out, the real dealer has been victim to a rash of scams that someone was running in their name as "M Auto Mart". The scammer had his own website that had a bunch of other vehicles for sale that didn't exist either. Needless to say, I didn't need to buy an inspection because Andy confirmed that this was a scam. I nearly spent 18k on a vehicle that didn't exist. Thank you guys so, so very much. The next time I buy a used vehicle, I'm using these guys because not only were they super friendly and helpful, they had integrity to someone who didn't even buy anything! read more

I see david replied and was glad that they acted they actually care. Then the surprise to learn the phone he listed is their sales number and there is no david to take the call. So all that i" i am so sorry " is just autoresponse to make you think they give a damn. In my book they are now NEGATIVE stars and will be using your mechanic in the future as i have had good experience with them in pre sale inspection and they are also less expensive! read more

I was in the market for a semi truck recently. At the advice of my mechanic and local adjuster they recommended never buying an out of state older Semi truck without having put eyes on it first. So i started searching for a reputable company when i came upon LemonSquad. I bought the original commercial service with the market value review for the add on for the a little over $350ish. Currently i cant remember the exact price, for a 1991 Peterbilt 379 conventional day cab. They promptly responded to me and scheduled an appointment. This is where the mix up began. I ordered on a Friday and so they scheduled for Tuesday. Tuesday came and they said the contacted the dealership but couldn't get a response from the sales team. So i figured this is understandable as sometimes dealers are busy and people aren't perfect. But then Wednesday came, no response from dealer. Thursday came no response from dealer. While i was able to get in contact with them myself. Finally Friday came and i messaged customer support and explained I talked to the dealer sales team and the truck was on sight and ready to be looked at. Upon sending this Denise reached out to me and asked how i got in contact with them because their adjuster was having trouble. I realized i gave the toll free number to the dealer instead of the dealership direct number. The mistake was on my end. Upon giving them the dealership number the adjuster got out there Friday and was able to complete the inspection. I do however wish the adjuster had a little initiative and hunted down the number as it was on their website, however it was my mistake for putting down the incorrect number. I happily report the inspector did a phenomenal job with the inspection once he got there. 95 photos and a extremely detailed review of what he was able to inspect. He clearly even got under the Semi and looked for oil leaks which he found. From the headlights to the tail lights he left nothing out. The inspection included a Road Test, Engine Test, Transmission Performance, Clutch Performance, Differential Performance, Wheel Bearing Performance, Braking Performance, Suspension Performance, Steering Performance, and Engine Starting test. He noted several problems wrong with the mechanics of the truck from the ac and heating components and blower. Along with cosmetic damage on the interior and exterior. He found a cracked rim and a single tire that needed to be replaced, which shown he inspected each tire thoroughly and there are 10 of them. As well as the main problem which was a suspension issue from the tie rods and ball joints to the actual suspension problem which was the shocks and bushings. He also noted that the frame has been sprayed with undercoat to hide rust which he was able to see even when the dealership tried to hide it. I would absolutely recommend this company to anyone based off my experience with them. I also will be using them again to continue building my trucking fleet. The inspector did an incredibly thorough job and the customer service was very good. Absolutely pleased with the company and it's service based off my first time using it. read more

I just finished my first inspection using LemonSquad. I know every company has bad ratings and good. What I look for is bad with comments from the company. I just bought a 2009 Mercedes CLK350 in Texas and i'm in NY, so no way I can kick the tires myself. Your at the mercy of the dealer and without the Squad you really cannot do a sale unseen. They really provide a sound service and peace of mind for long distant sales. Matter of fact, I would do the same for a local sale now! The personal comments of the report were spot on, and the mechanic pin-pointed issues that I would not normally have looked at all. His pictures were perfect and showed a whole lot more that is not covered on the dealer site. Under carriage, scratch points, Alloy wheel scuffs,front suspension, knicks and scraps... totally awesome. Lets put it this way, there was a seam problem on the convertible top that was not even addressed on the dealer specs or in pictures. Just because the Squad guy was inspecting in front of the sales rep, did I get a call immediately (before the inspection was completed) from my sale rep stating that the roof would be repaired for free. WOW. Then I saw the pictures and was shocked. The squad even detected that the tires were rotated wrong. In this model there are different tire sizes between back and front. I would never had known nor the dealer. The process was entirely web and communications was through its website webmail. The inspector got with my dealer, did everything without my intervention. I got the report in 24 hours and I negotiated and purchased base on it. My suggestion to buyers are let the dealer know you are having it inspected, as they will respect your transparency, if they dont, dont buy from them. read more

Never wrote a review ever in my life but it feels like the only way to get my frustration out, the no refund policy is there way of getting the money regardless, very unprofessional. Lied about making appointments with the seller and pushed my TWO ORDERS ON DIFFERENT CARS. I wish I had spent the time reading reviews before investing in those "services". By far the worst experience I had with customer service, I had no call backs or update after they talked with their inspectors you're better of dealing with local mechanics. read more

I'm a seller. So it happens to us all. A buyer wanted an inspection . I understood. I had had the 1967 Pontiac looked over by a nationally known mechanic and he had a blank check to fix anything he saw. I am honest and wanted to produce the best running car I could to a buyer and not pass on a problem that I knew about or was trying to hide. I knew nothing about Lemon Squad but was excited to have a potential buyer. Sooo the Lemon Squad showed up - OMG is all I can say for the appearance of a black hooded sweat pants looking guy showing up in 85% sunny hot weather. My husband and I were taken back. No business card and didn't even know who sent him exactly. Now the test drive - I as a lady was too afraid to go even though the car belongs to me. My husband didn't want to go either but somebody had to. The Lemon Squad guy was hyper , not able to stay still, hooded face that I would not even be able to give police a description if something bad happened. He found some so called problems and by knocking along the sides of the car alleged there was bondo. I called my mechanic after he left and he disagreed with the Lemon Squad mechanic and said he didn't remember seeing any bondo on the car and it was an improper way the guy went about determining that. Fast forward 6 hours later I decided to call the Lemon Squad guy and ask if he could call my mechanic. If it had an oil leak I would have fix it etc. The Lemon Swuad guy answered and immediately upon my identifying myself said , "My bad - I know I have your keys to the GTO!!! I was startled, panicked and now scared at this point. I told him I needed my keys right away after he suggested I wait till the following day. So off my husband and I went at night to meet up with this really uncomfortable guy. Upon arriving he was very angry when I ask the simple question if he could call my mechanic. He was still hooded in that black hoodie concealing his face. What stood before me was a young man looking to be in his early twenties. He was furious and began screaming at me that my mechanic was garbage and that I knew it. Just unreal. I told him "Look, I have no problem taking the car to my mechanic and putting it up on the rack for inspection if the buyer wanted that. He then said again very angrily that my mechanic was garbage and he couldn't wait to be there and see my mechanics face when he showed he was a liar and was garbage. I'm sitting there stunned . At that juncture I told him that this was my car and I could promise him he definitely would not be there. He screamed back - "oh yes I'm gonna be there"!!! Just crazy and scary guy. Have no idea the report he prepared for the buyer but am thinking it would not be quite positive because of our altercation. It's a shame - the buyer loses and he paid for this unprofessional person to give him an opinion. I lost because I'm an Honest full disclosure seller willing to fix something if it was broken. I'm a 74 year old lady . My husband is 82. We didn't need this. Our very first experience and now we are leary of ever letting someone like this from Lemon Swuad come to our home. I don't know where they get these people?? Better to hire a local mechanic who is mature and has years of experience to do the inspection than Lemon Squad. Just awful read more

set up on a Wednesday trying to get a Saturday inspection - neither I nor the seller heard from the inspector for 2 days, I couldn't even call them to check out what was gong on --- they make you message them. Finally they called me and said the inspector had the wrong phone number for the seller. That was corrected but the inspector couldn't make it on Saturday. I needed the car so I proceeded with the inspection myself and I'm not a mechanic. Well I bought and there's numerous issues I didn't see at the time of purchase. Lemon Squad is pretty explicit about no refunds on their site so I haven't even bothered to try. read more

I used lemon squad to get my car inspected and let me tell you they did amazing thank you so much.!!!!

Lemonsquad did not show up when scheduled and I received no update from LS to that effect. The dealer was notified and brought it to my attention. The inspection was rescheduled to the next day at 10:00 AM but the inspector was 1.5 hours late. It was kind of a big deal because I was trying to get the deal done in time to meet a transport shipment. At any rate I called Lemon Squad when the inspector was late, and received a return call from Andy, who was borderline hostile. He stated the conversation by telling me that the ,dealer cancelled the inspection, not the inspector.. Someone is lying and I was caught in the middle I told him. My gut tells me it is Lemonsquad, maybe the inspector, but I will never know. At any rate, I think LS should have notified me when the inspection was delayed, and Andy did not need need to be hostile. i was just trying to get the inspection completed. As for the inspection, it was OK. The car is relatively new with a clean carfax, I really only wanted a few more independent photos, which I got. If I had it to do over I would have had the car taken to a local dealer . read more

I was in the market for a upscale German sports car & found the exact 2007, model - color - low mile car I was looking for in Southern California. Problem is, I live in Northern California. 1st I validated as much as I could, that everything was legitimate: * I ordered an AutoCheck (similar to a carfax) to validate clean title/history * I received scanned copies of; the service records/pink slip from the seller * I requested and received many photos of the vehicle from the seller Before I invested in a one-way ticket to fly down to SoCAL & purchase the vehicle, I needed to identify the best PPI (Pre Purchase Inspection) option. I'm not a mechanic & I wanted to mitigate as much risk in purchasing a pre owned vehicle. The seller and I had a verbal agreement on price, now I needed an inspection. I quickly explored & extensively researched 3 main options: Option 1 = Get a PPI from Porsche's Dealer network. Option 2 = Get a PPI from a Independent Porsche Service provider Option 3 = Get a PPI from Lemon Squad I decided against Option 1 for a few reasons. I had to call around a # of different Porsche dealerships they all had different prices and it was a hassle to try to figure out which one was closest to the private party seller - dates/times available for the PPI and I was concerned the seller would be inconvenienced to the point, maybe he'd sell to someone else.. I considered Option 2, but ultimately decided against it because it was very difficult (even on yelp) to determine the best most reputable Independent Porsche shop. Even the highest rated shops had one or two horror stories or negative reviews. Plus, the best one I found was 20+ miles away from the seller & with SoCAL traffic, this wouldn't have been a convenient option for the seller. A couple of the shops I contacted actually started upselling additional service items, which was a complete turn off. "You really should get an alignment, compression test," etc., etc.,. Really!?! U haven't even seen the car. My main concern with Lemon Squad was whether their inspectors knew enough about Porsches. When I called the 888 # I spoke to Regan then Andy who used to be a mechanic & he shared that although Matt (SoCAL inspector), wasn't a Porsche specialist, he was a ASE & ICAR (collision/body repair) certified & had been working w/cars for 30+ years. I wanted to be sure that the car had not been in any major accidents and that someone with a mechanic/tech background, do a thorough PPI on the Porsche I had identified. I also looked at their sample PPI Reports online which were very comprehensive. Their pricing was reasonable - I went with the $149 Premium Inspection which adds the ODB2 scan option. Two main reasons I went with Lemon Squad: #1. Lemon Squad goes to the car. This makes it very convenient for both the seller and buyer. #2. Lemon Squad is truly an independent, 3rd party PPI agent. As such, there's no conflict of interest, once Lemon Squad has identified any issues with the vehicle being inspected. Their business model is one where LS won't be benefiting/making money (in the way of a repair) on any of the issues they've identified. This is a scenario, where unless you have a Dealership/Independent Shop you trust 100% without a doubt, could be a big conflict of interest (and expensive). The proverbial fox guarding the hen house. So for me, Lemon Squad's PPI model & flexibility made the most sense. To address my concerns around the fact that LS doesn't specialize in Porsche's, Andy was totally open to having me insert specific Porsche PPI items I had identified, in the special instructions section - when ordering the Inspection. The extra notes and items that I included on the online form, would be forwarded to his inspector Matt so he'd know to check them out. I've inserted some of the specific items I requested for good measure, even though LS's own checklist is very comprehensive. Some additional Porsche PPI checkpoints: Polyrib belt: Check condition Inspect half shaft dust boots Inspect coolant recovery reservoir Check radiator, coolers, heater, and A/C hoses Brake hoses/lines: Visual inspection for damage, routing and corrosion. Tie rod joints: Check the play & dust bellows I ordered the PPI on a Wed evening, Lemon Squad & Matt quickly made arrangements for the inspection w/the seller the next day, Thursday, @ 2:30pm. The seller said Matt was on time, polite and took a methodical approach to the inspection. A few hours later, I received a web link to my PPI Report. Matt validated that the car was truly an immaculate, low mile car, as advertised, no issues found. Honest seller. The result: This service & experience was GREAT! I'm very happy with the very comprehensive and thorough PPI Report I received from Lemon Squad! Lemon Squad is a TRULY INDEPENDENT PPI service that will absolutely provide you the information you need to make an informed decision on a vehicle. I love my "new" used Porsche! read more

Lemon Squad barely even looked at the car. In essence I payed these completely unqualified workers 300 dollars to plug in a scanner and drive it around the block. The report looked great so I bought the car thinking they did a good job. To my surprise the engine light came on within 24 hours of driving off the lot. Turns out its the catalytic converter and a pretty bad oil leak. ($1,800 in repairs) I demanded a refund and got most of my money back from the dealer but Lemon squad won't refund me any money. These inspections are so far from "professional" and I strongly recommend you take your business elsewhere. read more

Same as all other reviews. Their system is misleading and they will keep your money. A racket business.

SKETCHY and potential SCAM. I ordered an inspection on a Monday. Heard no reponse and then waited three days for the inspection to be "done". The "mechanics" give you an estimated inspection date and not an exact date. After the inspection was done, the report takes up a whole day for it to be complete. Note: LemonSquad will do an inspection regardless if the vehicle is SOLD. Not only that, if the vehicle sold within the 24 hours that it takes for the report to be published, YOU ARE BILLED FOR THAT REPORT. I had a vehicle that was inspected and sitting on the dealership lot for over 90 days. The vehicle sold coincidentally sold moments before the report was published??? The report is on the surface and NOT THOROUGH. The report I have is a few sentences and unprofessional. I contacted LemonSquad both through the chat system and called them directly and they were no help. I didn't care for a refund. I was willing to work with them to at least get the service done but once the report was published, they do not care about you anymore. DO NOT USE THIS SERVICE. 2/2/23. I will also be filing a complaint on every platform and BBB because this company is a scam. read more

I recently used Lemon Squad to inspect a used car that I was interested in buying. Although I had looked at several other cars, the one that I had found online was from a small dealership and the price seemed a little too good to be true. Therefore, I thought it would be prudent to get a pre-purchase inspection done on it, especially after hearing horror stories about purchasing from these small dealers. I ordered the inspection online the day before going to check out the car. The next day, I received the inspection report as well as a call from owner, Andy. He told me that there were some areas of concern and explained to me what he had experienced during the inspection. He was very thorough with his explantion and was extremely willing to answer all of my questions. After viewing the car for myself, it turned out that his analysis was spot on. There was a noise that was coming from the rear of the suspension, which pointed to a potential problem with the rear differential that would need to be fixed. I decided not to purchase the car, but I'm glad I got the inspection done. The rear noise issue could have easily been something that I could have overlooked without hearing the opinion of a professional first. I was also impressed that he took such a personal approach to the whole inspection process. Andy seemed genuinly interested in helping me make an informed decision, and someone who seems to really care about what he is doing. I am satisfied enough with their service to write my first review! I will definitely use their service again when I have any concerns about purchasing a used car. read more

Well , I hired these clowns to look over a 67 Nova I was buying in another state. The report said the seat was loose, wound up being headers banging against the floor. No mention of the car smoking. The car smoked like a freight train off the delivery truck. Even the truck driver noted the car smoking when they started to put it on the trailer. No mention that it had different width tires on the rear. No mention of engine mounts broken. Fan shroud taped in. Never would I recommend this company to look at anything! I lost a lot of money, due to there un-experienced tech! read more

Outstanding. Saved me driving twenty hours to look at shiny junk at Louisville Classic cars. 55 chevy is beautiful in pictures but nothing on the car works. Bubbles under the paint, rusted out trunk and enough bondo a magnet wouldn't stick. THANK YOU LEMON SQUAD. read more

Avoid this inspection co. at all costs. I hired them to inspect a 2002 Mercedes Clk55 in Florida, the report came back glowing. When I shipped the car to California, none of the headlights, and dashboard lights were working, the lumbar support in both seats were not working, the inside rear view mirror was bouncing, and the rear door cards coming off the backing. I had to replace the headlight master switch at a cost of 400, the rear view mirror at 650, and that is to just make it ROAD LEGAL! When I called to get my inspection fee back, along with the accompanying photos as evidence, they simply said all items were working, yet the report showed no photos with the headlights on. I have a written statement from the truck driver when he unloaded it with no working headlights. Once again, this company is a joke. If you have the time and money, go see the car yourself. read more

This is a completely incompetent organization. They sound as though they will come out and inspect the car, but they never get in touch. I scheduled with them several weeks ago. They have persistently rescheduled. I double-checked that they had the right number this morning, but they cancelled without ever calling me. They offer no refunds for their lack of follow-through. DO NOT USE THEM!! THEY ARE WORTHLESS!! read more

The name "Lemon Squad" has nothing to do with cars and everything to do with the people who work there. The PEOPLE are, in fact, the LEMON SQUAD. I booked one of their lemons to go inspect a great car for me in a different state. Online, the lemon was scheduled for the next day. I had an exploding offer on the car that required I finish my inspection within 24 hours. The lemons did not contact me or the dealer. I started opening chats / tickets with the lemon customer service people. They were utterley unhelpful and closed each ticket as fast as they possibly could. At lemon speed, you might say. I finally demanded that the lemons stop closing my tickets, and that if the inspector-lemon did not contact the dealership right away i would call my bank and do a charge-back. Nothing. Lemon seeds. So I did. I called and charged back their fee. Don't call Lemon Squad. Look at their reviews. They are terrible. These people are lemons. Find someone else to inspect your car. read more

I used Leon Squad to inspect a car i was buying out of state. the car's appearance was excellent. unfortunately, the inspector gave bad information in his report. he said that the air conditioning worked, it doesn't and requires a complete rebuild. The inspector claims he drove the car and the front end (steering) was fine, but the tie rods had to be replaced immediately. the reservoir for the windshield washer was missing, the inspector should have seen that when he supposedly checked that the windshield washer was working. I would not have paid a premium for this car had I known I would have to spend additional thousands to make it right. As it turns out the inspection turns out to be only a superficial one with lots of photos of the car. I can't honestly recommend Lemon Squad. Disappointed. read more

They did a fair job. Not as thorough as inspecting it in person and they actually missed some significant dents/dings on the car. I contacted their customer service for a partial refund and they refused. Not sure if I would use them again. read more

If you buy a used car and don't get it inspected then you're a moron. sorry to be so harsh, but it's on the consumer to make sure you're not buying a lemon. There are a lot of scam artists out there and Lemon Squad makes it a lot easier then trying to find an honest mechanic. Bought a car from CarMax, but wanted another set of eyes on it. Since CarMax gives you 5 days to return it I made an appointment on Sunday and an inspector called me Monday morning! Amazing service. Matt was great. Came by early and checked out the car. He was meticulous and found a super small dent someone would never see. Even went on a test drive to check out everything fully. Amazing customer service. Even told me any issues (there were none that weren't purely cosmetic) before the report was sent that night. Checked my email at night and had all the pictures he took and any issues he found with a detailed report. Also found out that I may need new tires soon so I'm glad I got the service. Well worth the money. Only doesn't get 5 stars because they don't have a really good cancellation policy. Only have 3 hours to cancel. Also since the car was at my place I don't know how it would work if you get them to check out a private vehicle at someone's house you're buying from. If the person doesn't answer or doesn't let them check out the car you're out $120 bucks. Still if you really want a used car think of these guys. About the same money you would spend at a mechanic and great service. read more

BUYER BEWARE!!! This business is a lemon!! No guarantees on appointments. No refunds. Horrible customer service. Placed an order for Friday, then I received an email that they couldn't come. They said it was a seller schedule conflict. After I called they admitted the inspector wasn't available. They won't provide a time for the inspection. HORRIBLE read more

NO. NO. NO. NO. This "company" is absolutely the WORST. 1970 technology, NO communication of ANY kind after 5pm CST. No refunds when they DON'T perform the service that you pay for. Customer service reps who LAUGH at you when you explain your side of the story. I would not recommend this to anyone..............STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

WARNING: DO NOT USE LEMON SQUAD IF YOU WANT TO PURCHASE A VINTAGE CAR OR AN OUT-OF-STATE CAR I paid $300+ to get a bespoke inspection of a 40-year-old, $20,000 vintage classic car that was out-of-state, and i wouldn't have the chance to view myself. PROs The written inspection report was very detailed, lots of pictures, and I'd give 5 stars to the inspector who did it. If only I were allowed to speak to them. CONs SEVERELY MISLEADING WEBSITE: Don't Pay for the Phone Call Add-On!! Lemon Squad charges you more than $300 but will not let you have contact with the actual inspector! Just an office pen-pusher who will narrate the report for new. I ordered an inspection for a an out of state vintage car that i personally couldn't see, drive or inspect myself. I paid for the add-on of having an expert call me to talk me through the report. I expected this expert to be the person who inspected the vehicle - where I could ask additional questions or dig into specifics from the report. Fill in the grey areas. Instead I was told that the "expert" was an in-office staff member who'd never seen the vehicle nor was a mechanic who would simply talk me through the report i was more than capable of understanding myself. The report was great, clear and easy to understand for a noob. I was told i wouldn't be able to speak with the inspector at all to press on specifics of a 40-year-old collectors car and make a clear decision where the inspector could make me feel at ease or concern about certain things. The Lemon Squad staff claimed this was clear on the website. It isn't. Nowhere do they say the inspector will remain a phantom to you and you won't be able to speak directly to them. It's left for the buyer to interpret the difference between a Lemon Squad Inspector and a Lemon Squad Staff Member - intentionally nuanced, grey copy to rob people of an additional $30 for 0 value. Then a stoic, rude defense, and refusal to concede a refund or that it was even misleading. Will not use again. Ever. Better off doing the research to find someone locally and be able to get a first-person account. This review will also be on google and anywhere else I can find. - COMMUNICATION: At no point after paying $300+ for a vintage car inspection was i ever contacted or the website updated to confirm the inspection was happening, that the inspector had made contact with the seller, or what time on the ETA day the inspections was happening. I had to reach out daily to confirm. read more

Be aware, they hire the cheapest third party inspectors and the report I got was far from the reality of the car.

So disclaimer: I'm still waiting on the inspection. Initiated on Sunday 11/7. Initial inspection scheduled Tue 11/9. First re-schedule: Wed 11/10. Inspector Charlie never showed up. Called Lemon Squad again (not my first call). They reached out to another inspector for the service. Today - Thursday, inspection now re-re-scheduled for tomorrow Fri 11/12. We'll see. So far not impressed with the business end, plus the fact that it's totally unrefundable. And if the car I'm interested in gets sold while I'm waiting I'm stuck with the bill. At this point not happy with my selection of Lemon Squad for a car inspection service. -Dana R. (in Atlanta, not LA). PS: will update my review upon completion of service. read more

In response to the owners reply - I did contact LemonSquad, they said they do not test the house battery nor do they test any of the RV systems while using the house battery (obvious lack of understanding of RVs). I contacted LemonSquad about spare tire that the report said existed - they never responded. read more

Live in Massachusetts and purchased a BMW in Arizona. Signed up with Lemon Squad and within two days received a full visual and diagnostic report. Well done. Purchased the car and got exactly what was shown on their report. Perfect visual and well running vehicle. The report was thourough. read more

I live in Colorado, and I paid Lemon Squad almost $300 to check out a car in Texas. This included a $30.00 add on because of the distance the inspector had to drive. The inspecton report provided a separate list of things that the inspector thought were problems, linked to specific photos. These were all cosmetic issues like scratches or curb rash on wheels. When I received the car, the SRS light was lit while driving. He did not include any mention of the fact that the SRS light on the dash stays on all the time. This was right in his face while driving the car, just like it was for me. The illuminated light was shown in a photo, but other dash lights (door open; ignition, etc) that come on when the key is inserted were also lit, which didn't make the SRS light stand out in any way. Also missed were a non functional tailgate lock and a loose piece of heater duct trim sitting on the floor. These two things weren't a big deal, but the SRS light is an air bag indicator, which can be a major expense and a safety issue. Customer service was not helpful. read more

Not very satisfied with customer service and end result. This is the first time and last time will use such a service I suspect. Had difficulty getting the car inspected timely. Supported lemon squad by making the calls to get set up and still had numerous calls to finally get taken care of. Explained that this needed done in a few days or my approved loan would terminate. Note, that was after several days of attempting to get this organized and setup for them. Even was at the point that asked to cancel. Guess What! No Refund. Said "you can use in the future to get the next car you want to buy inspected". Really, would you trust them after what described above? Next, got the vehicle Inspected (the loan company extended upon request the date before loan terminated). Received a report that was nicely presented and pointed out a few items that needed to be considered. The reason 2 star in addition to the customer service and scheduling mess is: On the way home with the vehicle the engine light comes on after 30 miles. No codes detected on inspectiin. Ok, that can happen. (The auto dealer is a good company and taking care of the repairs!) However, while at the shop they also identified that the breaks and rotors will need to be replaced at least in the near future. I would think the inspection would have picked it up. Lesson learned. Get a mechanic you trust locally to inspect, if you have or can find one. read more

Terrible service & no support - the inspection took three days, when they did it they never did a test drive or inspected under car - not doing a test drive is ridiculous.. they sent me a long report saying all was ok.. the chat line told me to send email to their customer service & they never responded !!! I subsequently had to get another inspection & found problems with car as it was in an accident.. bottom line terrible !!! I WILL NEVER USE LEMON SQUAD read more

Under NO condition use Lemon Squad AVOID them at all cost! They inspected a restomod thunderbird for me in Florida. The review indicated minor body flaws with no major issues. I based my purchase on this inspection. When I received the car 4 days later at night the first thing I noticed was the driver window did roll up then the eletric seat didn't work and then the dash lights didn't work. The next morning I went to inspect the problems and saw a large puddle of gas under the car OMG, I called a mechanic and the car can't be fixed until next week. I have 2 fire extinguishers next to the car. So the inspector missed door window not working, dash lights not working, lighter not working, glovebox will not open, eletric seat not working, gas tank leaking, AC . It's as tho he completely made up a review and sent it to me with out ever inspecting the car. I hope this helps you, stay away from Lemon Squad! read more

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I ordered a report for a car I wanted to buy in Miami. I saw on the autocheck that it had been in an accident before and repaired so I hired lemonsquad to give it a drive and see if there were any red flags. The report included two error lights which the owner promised to fix, "camshaft position sensor error" and a "parking brake message. The rest were details like an area where it had been repainted or a ding in the paint, low tire pressure alert, etc. I purchased and received the car and immediately notice major things wrong with it. The "parking brake" message was not about the parking brake, it was about the smart brake system of the car malfunctioning due to the radar system malfunction. Due to incompetent repairs, the radar system of the car was not aligned. The mechanic failed to notice that two other error messages cycled with this. It drove very roughly and I immediately took it to the dealership - We had driven the same thing at the dealership and it was a totally different experience. The dealership informed me that there was major structural damage and that they could do no work on it until it was taken to a body shop. Many of the warning signs were not hidden, but right under the hood, like broken and rigged headlight mounts, fender structure with screw holes all out of place, etc. My personal mechanic and body shop echoed the same thing as the dealership, that this car was repaired very incompetently and that it was very obvious. There ended up being over 9,000 dollars of damages and I have already won the case through ebay with the seller. It's all documented clearly. I'm very disappointed in the report missing all of these things and the mechanic not understanding the newer technology. In addition, I called lemonsquad and was told that they can only see certain areas of a car depending on if a lift is available. They told me that anything not in the report probably happened after they had seen it. read more

I called once to complain that you did not complete the service and then tried to call back, but there was no answer. As I have stated in the phone call and subsequent chat you did not complete the inspection due to a dead battery. What kind of inspector, presumably a mechanic, cannot deal with a dead battery? I am sure the dealer would have dealt with that since they were motivated to support the inspection. Not only was there no test drive, there was no interrogation for codes as is listed as part of the service. You insisted that there would be an additional charge to return to complete the inspection. I requested a partial refund for an incomplete job and you would not even directly address that request, simply reiterating that you inspect the car "as it sits" and that you would arrange for a return visit to inspect at an additional charge once the car was running (the battery was replaced immediately and the car runs fine). This was an incomplete service and I would not use you again. read more

What a waste of money. I received my car and he had tons of damage that was overlooked and not included in the inspection. Unbelievably bad inspection. They must have sent someone that cares so little about this company or their customers. So sad that we were not contacted to explain what happened. Do not make a purchase or investment based on this company's report! You will regret it. read more

Not for PrePurchase Inspection! Cannot Schedule Time, Cannot Cancel, Not Reachable. I liked the idea that they used ACE mechanics. What I don't like is that, unlike other services, you cannot schedule a time. You don't know that until you've placed the order. As soon as I saw that, I tried to cancel. No way to cancel. Their system says there are two messages waiting for me, but their message center says I cannot read the messages except 8A-5P M-F CST. Their mechanics will inspect within a few days and they will create their report when they get home at the end of the day. This is not usable for a used car prepurchase inspection! read more