Brought in five items to get cleaned, lady told me it would be ready in two days. Came to pick up and they mentioned they had given my clothes to someone else. After searching they found my items but had not been processed. Lady said it would be an additional four more days. Lady then started complaining about her boss and making excuses why she did not tag items properly. Refused to do a refund. read more

The girl at the front desk is horrible!! Rude, and very abrasive, I worked in the public many years , I have never experienced this type of behavior, then I call back and get her and she hung up the phone on me!! They won't have much business if you keep her around!! Needless to say, we picked our stuff up and went elsewhere, they just lost a good customer...everyone else there has been very nice, not this girl!! read more

I dropped off a california king comforter to be washed and dried on a Tuesday. This was my first time using Lemon Tree at the suggestion of a friend. The receipt advised it would be ready on Thursday but the attendant said wait until Friday because they are backed up in the washing. I arrived on Friday at 3 pm to be told it wouldn't be ready until Monday. The cost was $52! Overpriced for washing a comforter. I will take my business elsewhere. read more

2 stars for the great work & great service but by far the most expensive place in town. If you are a millionaire or have tons of disposable income, give this place a try! read more

please bring Heather back to the Kerrville location. Without Heather you get 1 star as the quality is terrible and clothes not done on time. With Heather there running the front you get 5 stars read more

Was almost rear ended and run off the road by one of their drivers today. when confronted the driver was quite proud of himself. Absolutely no concern for the other drivers on the road. Update: this driver is the owner of #LemonTreeCleaners.If He is this reckless with his driving I cannot Imagine how he treats others clothing and personal property. Not to mention he has a filthy mouth. read more

See all

I would never bring anything to any Lemon Tree cleaners ever again. I brought a dress uniform for them to clean and press. I asked if they knew how to press military uniforms and they stated that they did and it wouldn't be a problem. When I came back to pick it up i realized they had messed up the pressing and asked them to fix it. I came back a few days later to pick up what should of been a nicely pressed uniform and needless to say it came back exactly the same. When brought to their attention they stated that it wasn't their fault and i should of been more specific with what I wanted. So apparently it was my fault. Well If i was their company I would just shut down every store and find another business to get into, maybe the business of screwing people over which they seem to be good at already. Don't bring anything to them ever. They suck!! read more

Won't be coming back here again. I had FIVE shirts taken up there as dress shirts and was charged $34 because the shirts (bought cheap), because they were 'special'. Bad service and unworthy product of its cost. Let me repeat that $34 DOLLARS for FIVE SHIRTS! Spend money where the business earns it. read more

The absolute worst. The final straw--I turned in a bedspread to be laundered and pressed. Over 4 weeks later, the bedspread is still not ready. So, I just asked the lady at the desk to have my item returned to me. And she was unbelievably rude, telling me "she'd try to get my item back" and getting a ridiculous attitude, when her company is at fault. Really??!! And it did not end there. I got the bedspread back and paid $40 for having it washed. It was more wrinkled than when I brought it to them. Life is way too short to deal with unprofessionals like this. read more

First and last time using this cleaners...I dropped off a suit and they advised that it would be ready the following day after 5 and they would send a text message to notify me when it was ready. I received the text at 554 and got there to pick it up before 6 when they close. They had already locked the doors and the woman inside was just looking at me. The next morning I waited until after the opened at 7 to show back up. It was 730 and the doors were still locked. Terrible customer service, I'll stick to Main Street Cleaners read more

I received excellent customer service from Lemon Tree Cleaners in Kerrville, TX . Mr. Barnes went above and beyond to contact me during the pandemic when I forgot to pick up my dry cleaning after many months and my cell phone number changed from what they had on file. He took the time to realize there were some important items and not only tracked me down, but made returning the items to me very easy. Thank you for showing respect and great customer service within your community! read more

decent work the most expensive dry cleaner ive ever encountered "you aren't used to small town prices" read more

Not good. I had five shirts cleaned and it cost $28. Seems expensive to me. And, when they told me they do my laundry with other people's clothes at the same time I figured I find a new cleaners. For the price they charge I would hope they would clean my clothes separately from other people's. read more

Will never use this cleaner again! Took in a coat (before Christmas)for the sleeves to be altered and told them to call before anything was done right which they didn't and the cost to do the alteration was $24 plus they dry cleaned it .....when the cost of the coat itself didn't even cost that much because it was a Ross purchase.. they apologized then only offered me $5 in credit while giving me a sob story of how they don't make that much money on dry cleaning and I never ever received that credit even after pathetically have to ask about it twice! The straw that broke the camel's back was when Jeremy took the word of a Joe off the street over his employee when it came to a child's safety! Then to top that off he didn't have the balls to fire her right away only because he needed her to work the next day and then came in at 6pm and fired her while contradicting what he said the day before when they talked about what had happened with that child! People who do not take child advocacy seriously have a bigger problems and really should get help! read more

This is the last time I'll use these people in Boerne, Texas. They ruined several pieces of my clothing and would not take responsibility for it. About the "best they could do" was refund the charges for laundering the items and send a letter stating it wasn't their fault. Then who's fault was it? That outfit was fine when they took it from me to clean and what I got back was also faded... never wearable again. Brand new men's shirts were to be pressed only. They came back spotted and I was charged dry cleaning prices! After three attempts to clean them I got the new shirts back only to look worn. The shirts are wearable but at 60.00 per shirt they should look new. ..and they don't. Prior to this men's shirts were not pressed well. Collars were all messed up too. Even though attempts were made to fix these items it is rediculous that they make these errors in the first place. Never going back. I suggest others don't go either. read more

I don't recommend using this dry cleaner. They ruined a dress that I had from Victoria''s Secret. It was my favorite dress and not replaceable because I had it for a few years and they don't have it anymore. I tried for months to get someone to call me back regarding the loss. I even went in to the store and was told the manager was not in and they would have them call me. Never a phone call...I finally gave up and just counted it as a lesson learned. That lesson being DON'T USE LEMON TREE CLEANERS. read more

Horrible experience. Took my heavy coat in for dry cleaning at Lemon Tree. A beautiful heavy winter coat parka type. I got it in like new condition at Salvation Army, but it smelled like perfume . When I got it back from Lemon Tree, it looked land smelled like it had not even been cleaned- no fresh dry clean smell, and looked dirty with flakes of stuff all over the inside and smelled like perfume the same as when I took it in- I seriously doubt they even attempted to clean it. I took it back and left it and the manager was supposed to call me, which she never did. I went back and and this manager, a hispanic female, gave me the third degree. She was rude, did not greet me, and when I asked her about my coat all she said was "What coat"?. She didn't even know , till another employee told her about it. First she said I waited too long to bring it back. I brought it back less tahn 14 buisness days later cause I was out of town for Thanksgiving holidays. Then she accused me of wearing the coat- well, we had one of the hottest Months pf November on record, so no, I did not wear it at all. She refused to reclean it , but said she would if I paid again- yeah , like that is gonna happen- not!. Basically I am am out the 25 dollars for the job not done right, and also what it will cost me to reclean it elsewhere. Do yourself a big favor and avoid this place at all cost, or buy a few pet rocks, it would be money better spent. Oh yeah, after I was treated like a dog by this manager, toadd insult to injury she said "have a nice day" as I was walking out...that really got my goat. read more

I took in my 130" table linen to have it cleaned and pressed after a holiday party, and to prepare for the next party. I was told that it 'would take a while' but they would call when it was ready. no call ever came. I stopped by because I needed if for my dinner party, and they said it was ready. after paying $17 to have it cleaned and pressed I take it out this morning to discover it's never been cleaned! its just been pressed! there is still food stuck to it. I'm not talking a stain, but actual food stuck to it! this is our second time using this place, but never again. I questioned if they had truly cleaned my husband's shirts the last time, but then thought I was being a little critical. apparently I wasn't. save yourself time and money and go somewhere else. read more

Not sure why they advertise "in by 9, out by 5". Twice now I have dropped things off 8:45/8:50. First time the girl asked if I needed by 5 and I said yes and she huffed and was like "okay" and then second time they said they won't be ready until 5 the next day. So why do they advertise in by 9??? My last time using them. Already called another local place in Kerrville and confirmed they have in by 9 policy. Sorry Lemon Tree. Customer service goes a long way and my business will be going elsewhere. read more

Unbelievable!! $23 for 3 pairs of pants / kaki's cleaned! That's almost as much as the pants cost me.

I love this cleaner. Every time I have gone in in the last year they have had me in and out in less than 30 seconds. Mine and my husbands clothes have turned out beautifully and everyone was very friendly and speedy. It's a great local company and my experience with the other cleaners in town has been far less impressive. Thanks for your hard work! read more

The cleaners does a good job but their prices are 3 times higher than most other cleaners. With what I paid I could have replaced the clothes with new ones. I live in Kerrville for the summer and spring. I will never use them again. no effort was made to let me know what the cost would be when I brought in the clothes. read more