Lucas called me with idea to refinance my home loan. He made the ptocess simple for me and…read moreanswereed my quesions

If I could give them a 1/2 start I would. I rarely leave reviews UNLESS it is great service before…read moreand after. Well I will tell you this....They are absolutely WONDERFUL to get you in there and get ALL your info, get the loan. BUT IF YOU HAVE AN ISSUE after, FORGET IT!! Don't plan on getting it resolved very quickly. We received a check sent to pay of loan and for some reason the check was stop pay by Royal Mortgage. So that company I sent it to now says I owe them money due to NO fault of me. I have tried to get ahold of Royal Mortgage at the text# they gave me before the loan to see what to do. I was told a check was sent out over 7 days ago to me to pay and it has not arrived. I want this taken care of and it seems to be lingering SINCE the 1st of the year. IT needs to be DONE. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE.

First Option is the best! I was a first time home buyer and very clueless of the process but Jarad…read moremade it go seamlessly and answered any and all questions I had along the way. Even after my loan was processed and had been living in my home for a few months Jarad still helped me with questions I had following. I highly recommend Jarad, Brandon, Lisa and everyone else at First Option.

My experience with the first option team was exceptional. My communication with everyone was always…read moreprofessional. There was open communication, they went above and beyond to get things done before the closing date. They answered all my questions and never lost patience. I would recommend them to anyone buying a home.

Kim was an amazing help in purchasing my first home. She was attentive, patient, and kind. I…read morehighly recommend her services to anyone looking to buy a home.

We worked with Tracy Harding and she was fantastic throughout the entire homebuying process. She…read morewas always just a text or phone call away, even outside of work hours or when she was sick, she truly made a difficult process almost effortless and seamless! I recommend MJW mortgage as a preferred lender.

Great People to work with. I would recommend to anyone in the area!!!…read moreResponsive and professional are my top two conditions to work with any lender.

Working with Durrell has been an outstanding experience. His knowledge and professionalism truly…read morestands out helping make the mortgage process seamless. Always available to provide guidance and support. I highly recommend Durrell if looking for a mortgage!

They are not convenient, and they charge fees for everything if you use an ATM. I was told MY…read moresavings account would be online, and the primary person's account that I am on would be mailed. That was NOT true. They send out letters about insurance coverage not being covered even though they are receiving it. We have been with this company since the 80's, and it was good when it was Drover Street but NOT NOW. I am slowly trying to get away from them!

This review is not concerning the staff of this facility, but rather the organization itself as…read moreFCFCU has alienated me along with plenty of others when they chose to sell loans to a trash tier out of state bank. Don't bother trying to call them either cause their phone staff are unprofessional, dismissive, and extremely rude. I rarely have a bad experience with Credit Unions but in the case of FCFCU they are an absolute joke.

Firstar went above and beyond our expectation through our loan process and Courtney did everything…read morehe could to help my wife and I through the purchase of our home and answered all our questions, even the ones we had late in the evening. His advice and recommendations saved us a lot of time, worry, struggles, and money. His recommended insurance for our new home was so great that we switched our other coverages to that company. I can't thank him enough for the help he gave us that was far beyond any other company I've worked with in the purchases of previous homes. Customer for life here!

I have worked with Amy for years and the level of service is always exemplary. Whether working…read morewith challenging loan scenarios or simple, every customer gets the same attention to detail and professionalism. Amy has always put a smile on my customers faces while serving their mortgage needs by setting the right expectations up front and then delivering!

From the owner: Ruoff Mortgage is a family owned, Indiana based mortgage company which started in 1984…read more Amy Robbins has been in the mortgage industry since 1993 after graduating from Purdue University with a BS in Financial Planning.

I would not recommend this bank. I could give them 0 star I would. They messed up my credit rating…read moresaying I was as late on 1 payment out of 30 year mortgage payments with them. It was their system that messed up and not my local bank. I will never ever do business with them again or recommend them to anyone.

Smooth and easy mortgage experience. It's easy to see that the staff really care about the…read morecustomers. Highly recommend!

I worked with several lenders throughout my homebuying journey, but the difference with Chris Beggs…read morewas immediately clear. From day one, he was transparent about which loan options weren't available and which ones would best suit my situation. He was honest about his limitations and always clear in his communication, which helped make the underwriting process much smoother. Unlike others, there were no surprises or last-minute requests for extra documents -- everything was handled upfront. Chris truly stood out for his professionalism, guidance, and genuine dedication. I really appreciated his support every step of the way. Not to mention his Calmness despite how nervous I was! This process is already overwhelming and very stressful if you d like to Save yourself some stress and hard time just start it whith him without looking for other options.

I received the best mortgage rate on the market. Chris Beggs was outstanding to work with. He…read moreanswered my texts and calls immediately and was very helpful with all of my questions.

TERRIBLE, waste of my money. Listened to all the sections, took all the practice tests multiple…read moretimes. Got 100% multiple times EACH. Felt confident going to the exam. WOW, like 75% NOT covered by the practice exams. Just the start. Went back and did not focus on the tests as much (as they are virtually useless as they do not cover most of the exam) and did the sections again trying to focus on the questions that were on the exam and not on practice tests. Had to manually go back page by page to do this. With some being almost 100 pages, I used their live chat to see if I was just missing the way to start it over. No response. Said to click submit to get an email response, but there was not submit button? Tried again later in the afternoon, same. Tried again a day later with that and an additional question/comment, still NO RESPONSE. I am not being hyperbolic by saying I tried to use their "Live Chat" 8+ times over multiple days and NEVER got a response by chat or email. Study guide and customer service is TERRIBLE. Do not waste your money as I did.

My CE provider for life! This company has something that is rare in this day and age- INTEGRITY…read more They went out of their way to do the right thing by me, even though it meant zero profit for them. I've been in the industry for decades and have hopped around to several providers for various reasons but that search stops here! My expectations have been exceeded. Thank you, thank you!!