This branch is the closest branch to my elderly father's home, and he goes in quite often for…read moreaccount services, and often has a really difficult time hearing and understanding people, and has become very sensitive as a result. I'm sure its quite challenging for the staff, so I wanted to thank those I've observed who are so kind and patient in dealing with a challenging customer, particularly Ishmiale. He has a really relaxed demeanor and was very sweet and patient to us, which makes all the difference to my father, when doing simple things that are more stressful these days. It's nice when a banker can even keep me calmer when trying to do things together with my dad, it helps our relationship. We left Wells Fargo yesterday with an account change that helps both of us, with my dad talking about Ishmiale's kindness during the transaction well after we left.

I'm happy that WF's "slimy" CEO--who spearheaded the "fake account" scandal and "multiple 'product'…read morequotas", is gone. I hope he learned his lesson by having to give up some of the $41,000,000 he left with... Since they were caught, Wells Fargo has been a bit more accommodating.. I'm sure they'll be up to their old tricks again, once the controversy has subsided enough that they may come up with new ways to separate us from our money. This particular branch is awesome. I hope it stays that way.

I had a very disappointing experience at my local Wells Fargo Branch that I feel needs to be…read moreshared. I've been a customer with this bank for a little over 15 years, and I went in to simply cash two checks totaling a little over $2500. The teller, Ziggy was polite, professional, and helpful as I felt Ziggy was new which is the reason he needed an override..::He did explained once having me sign the check he would need an manger override due to the amount of one of the checks that was $2040 which I completely understand. Unfortunately the interaction with the branch manager, Alondra Soto Dorado, was the complete opposite. From the moment she got involved. Her attitude was rude, dismissive, and unprofessional. She refused to approve the transaction without any explanation and did not provide any clear reason as to why the check could not be cashed. As a long time customer, I felt that this kind of unfair treatment is unacceptable. What made the situation worse was the way I was treated. There was no effort in trying to communicate responsibly or respectfully or offer an alternative solution. On top of that I was intentionally given incorrect information about her identity. Which forced me to return to the branch after filing a complaint with corporate just to confirm who I dealt with. From my understanding after briefing my wife whom was outside sitting in our truck she joined me the second time and confirmed Alondra, knew exactly who I was. My Wife used to work with Alondra, at the check cashing. Not sure what her issue is with me however, No customer should be treated with such disregard and clearly discrimination. Especially when simply trying to cash a check and have access to their own funds. Professionalism, transparency, and basic respect should be standard. I've already felt a complaint with Wells Fargo's corporate and I pray they take this matter seriously. Based on my experience, I was inconvenience and had to take my check to US Bank who cashed the check with no problem, even though she had me signed a check and she stamped it. Based on my experience, I would strongly caution, others about visiting this location until improvements. Wells Fargo's this specific branch 355 Memorial Way, Chico CA 95926

I came in to Wells Fargo on a Saturday. There was a manager named Elaine something with an E. She…read morewas kicking everyone out because they were closing soon. She was rude to everyone and wanted them to use the atm. If you can stay an a few mins to assist your customers you should definitely consider to switch jobs. I put a complaint to corporate as well. Be nice to people that is literally customer service

We were very impressed with Jose's help today! He spent extra time to get our business done & was…read morevery polite. We had no appointment so consider it a throw-back to earlier times!

I was asked to set an appointment, so I did. We arrived for the appointment on time and were told…read morethat our banker was running late, we were fine waiting. She then came over and said due to the fact that she was running late she would only be able to help us with one thing. Neither thing we needed would take longer than 20 minutes. She was 15 minutes late to our appointment and when I said we should get the same 30 minutes as everyone she said she also needed to help her next client. She was rude, hostile, and completely didnt want to help us. We will be moving over 10 banking products from Wells Fargo after banking with them for 20 years. So very sad.

When it comes to banking I'm usually the type of person who usually uses the ATM, however I can say…read morethat this Wells Fargo has the best customer service out of any other banks I've ever visited. The tellers, bankers and the managers (especially Vickie) are great, you can tell that they honestly value their customers. Over all it's a great bank! Awesome customer service :) and it's open Mon-Sat until 6pm! ;D

I do not recommend Wells Fargo at all. Not just here in Paradise, but anywhere. They drove me crazy…read morein Chico with their in-your-face-and-overly-polite-corporate attitude, it made me never want to walk in their branch! I have also heard horror stories from friends of mine who have had their bank accounts wiped clean from fraud and Wells Fargo did nothing about it. But my review today is based on experience I had in the Paradise branch. I only go here to help my client with her bank account. (I am a caregiver, a house manager for people with disabilities.) I have been coming in here for the past 12 months getting money from her account so we can buy her groceries and other personal needs. A banker named Brian (who is the only joy coming into this branch, he is wonderful) helped me set up an online account for my client so I can keep tabs on her funds from her computer rather than having to come in and check on it so often. I have come in with my client with her checkbook to take cash out of her account hundreds of times without a problem. However, more often than I would like, we have a issue. Wells Fargo has charged my client numerous times for having insufficient funds when it was a positive balance within 24 hours, and they have only wanted to reverse the charge once. I have also come in a handful of times and had the (not-so) pleasure of speaking with Vicky, a customer service manager at the branch. It seems as though every time she sees me she wants to prevent me from taking money out of my clients account, even though my client is with me, she is signing for herself, we have her account number and a copy of her ID card (and a copy of everything else for that matter, i.e. social security card, regional center card, insurance cards, you name it) but it's just not good enough for Vicky. She claims that we need her original ID card (which, like I stated before, we usually never have a problem with the copy or even just having her checkbook, because her original ID card is locked safely in the office of the supported living agency) and that "I could be just anybody". She's seen me in there dozens of times, playing dumb like she has never seen me! Isn't customer service supposed to be about building rapport with the people you see on a regular basis? Apparently not according to Vicky. All I really could do is have my client write me a personal check and I could go cash it as my own, (also having access to her online account, I could transfer funds into my own account...there are many ways I could get money from her account without having to go inside and deal with waiting in line and needing ID cards and whatnot) BUT, I would rather go into the branch and show I am taking money out with all the right documents. Apparently taking the time to do the right thing is just too much for Vicky, because she wants to stop me at all costs! Like I seriously fail to see what she is gaining from all of this. She asked me what supported living agency my client is with, I told her the name, she said she had never heard of it. I told her the agency was literally next door to the branch. "That doesn't matter to me," she says, "I'm not just gonna walk over there..." Well, no one asked you to. However, I do expect a company that claims to be involved in its community to act like it really IS involved. Vicky telling me she doesn't know the agency that is simply a hop, skip, and a jump away from her and refuses to even make an attempt to do so makes Wells Fargo look pretty bad in that department. I finally threw my hands in the air and said, "You know I have had more problems here I am about to switch (clients name)'s bank!" Rather than the usual expected rebuttals and pleads to not switch banks you would hear from a bank employee, she said, "Yeah, I think you should." She explained that I need to find a bank that is more familiar with the supported living agency my client is with. The nerve. I left completely speechless, really with nothing to say but what an itch with a capital B that woman is. A customer service MANAGER. I understand her trying to act like an advocate for my client but there was absolutely NO reason for her to handle the situation like that, and direct the rudeness towards me. She didn't even ask my client any questions or apologize for anything, which I feel is truly disrespectful toward her. In closing, I think it goes without saying that I am not a fan of Wells Fargo and I will advise anyone not to bank with them. Good riddance.

!DO NOT USE WELLS FARGO! Choose another bank!!!!!!!!!!!!!…read moremy 82 year old Mom has banked at Wells Fargo for 60+ years their service is about as good as going to the DMV!!! All she wants to do is get copy's of her checks sent to her and a few other simple things. Set appointment with the branch manager and the branch manager NEVER SHOWED UP! She has met with multiple other employees with ZERO HELP!! Just the run around (basically they don't care) they are going to care when I advise her to pull all of her money out of Wells Fargo and go to another bank! It would be faster and better if they just said we don't care to help you unless you're making a deposit!! Shame on you!!

Wells Fargo is ripping off it's loyal customers. They do not tell you when you take out any loan…read morethat your interest rate is per day. Furthermore you cannot pay down the principal on your loan anymore they want all the interest. They say the only day you can make an extra payment towards the principal is on the exact day your payment is due. They do not tell the customers this inside information. If you make any extra payments on your loan that is not on the exact day your loan payment is due they will take interest from your extra payment. Not being able to pay down the principle of your loan is downright criminal. They did not even tell their customers are bankers of these changes. Wells Fargo Bank should absolutely be sued for every cent of interest they have ripped off from its customers. I've been a loyal customer for 20 years and this is how they treat their customers. Once I have paid them off I will find me another bank. Take your money to a credit union bank or anyone that is not pulling this kind of criminal scam on its customers.

I would not recommend this business. I just deposited money using their ATM. Their machine took…read moremy money, did not give me a receipt and did not credit my account. I went in to try to resolve the problem but I was met with hostility from the manager. To date the problem has not been resolved. This is not the first time their machines have been down. Last time it was for at least 2 weeks and you could not even get your money from inside the bank. Save yourself the hassle and bank with anyone but them.

Had an appointment with banker Endi and he was ten minutes late. Asked Alden where he was and he…read morelied and said he was running a bank errand. Endi finally walked in with coffee for everyone. It's very rude and disrespectful to be late for an appointment and to lie. Will not see a banker at this branch again

Love this Banner Branch! Danielle who has helped me most is a pleasure to deal with! Her helpful…read morepersonality is appreciated. Brian the branch Manager also is very helpful. So much so i moved my personal banking & Business Banking to Banner Bank. I was at my previous bank over 25 years! Highly Recommend Banner Bank mostly because of the exceptional Service! Thank You!

Brian the branch manager has been outstanding to work with. He was very helpful on our home equity…read moreloan. I would definitely recommend this bank !

I opened the account with a check from Unemployment, but they put a 7-business day hold on my…read morepaycheck from a public school district 25 miles away, so I had to BORROW MONEY TO PAY MY MORTGAGE BECAUSE I COULDN'T COVER MY OWN PAYCHECK. Pathetic.

Opened an account and they never called me when my monies transferred in. When I went to inquire,…read moreso I could do the transfer into a CD, there was no apology or recognition that they didn't call me, as I was told they would do, when the funds were received. Secondly staff didn't know what an RMD was and potential implications with the IRS. 3rd- employee did not understand interest earning interest after being moved to principle. Needless to say, short of a month and I am having another institution call forth my funds as a trustee to trustee transfer. Then I will close this account. Any more problems or delays regarding this transfer request, and I will file complaints with NCUA and DFPI. No, I do not recommend them at all.