We came to the bank to do a wire transfer and the gentleman at the desk said it may be an hour…read morebecause we are short staffed and they have to go to lunch. The branch leader was in her office on her phone. She came out about 5 minutes later and spoke to the gentleman and then took off to the employee area and never acknowledged us to explain the issue. The other two representatives were busy with clients. We were able to accomplish everything we needed in about 30 minutes. The issue is with the greeting, short staff understand, saying staff needs to go to lunch not my concern. That is where the branch leader steps in and covers everything even if it means she goes to lunch late or misses it completely. Remember your mission statement:: IS TO PUT MEMBERS FIRST

NFCU is the best service for me and their are no DEI hires there.At least they can change a twenty…read moredollars bill without a phone.They understand the word respect and honor.They going out of their way to help.My bank now and soon be gone,"Regions" can't even get you a hard copy after six months and still say. I don't have a account with them.but I have a checking account,money market and a credit card too.

I have used different banks over the years, but this bank takes the torch. From service to quality…read moreand experience, they treat me like a millionaire banker with my few dollars I take there. Today in particular I, was feeling overwhelmed with the ongoing of things, but the smile of the lady at the welcome desk, felt like sunshine upon my face on a winters day. She did not do anything, but welcome me with that smile, that said ' all is well' I left the bank feeling so good about myself. Due to bank security I could not take her photo, but I wanted to share this. Wonderful place to bank.

The Nightmare of Doing Business with Navy Federal Credit Union Mortgage…read more I rarely write public reviews, but the experience I had with Navy Federal Credit Union's mortgage department was so egregiously mismanaged, disorganized, and downright disrespectful that it would be irresponsible not to warn others. What was supposed to be a joyful process of purchasing my dream home turned into an emotionally draining and financially damaging ordeal. Let me be clear: I am a high-earning entrepreneur with a long-standing banking history, excellent income, and consistent cash flow. Millions of dollars flow through my accounts each year. And yet, I was treated with suspicion, neglect, and incompetence every step of the way. Navy Federal demanded that I change the title of the property into our name prematurely, knowing full well it put us at legal and financial risk before they were willing to finalize the loan. This move alone jeopardized my family's security and created significant exposure--all under the promise that "everything was moving forward." Spoiler alert: It wasn't. From there, the experience devolved into a circus of compliance hoops: We paid off every lien and tax obligation they flagged We provided every document, letter, form, and verification they requested--many of them multiple times We jumped through every shifting goalpost without hesitation, because we believed this institution was operating in good faith And yet, they continued to drag the process out for weeks with zero urgency, a complete lack of transparency, and no accountability for their delays. We were passed from one clueless rep to another, forced to explain ourselves repeatedly, with no consistency in communication or follow-through. The final straw? After months of compliance and good faith, they denied the loan based on the IRS not yet updating the tax transcripts to match our recent returns--a known issue that takes 15+ weeks. Even though they saw and acknowledged millions of dollars in income, clean returns, and third-party CPA verification, they decided to play the "policy" card. A policy that punishes legitimate business owners for the IRS's delay, and one they knew about upfront. Not once did Navy Federal offer a creative solution, fast-track option, exception path, or direct communication with underwriting leadership. We were left bleeding time, bleeding money, and missing opportunities while they sat on their hands. To add insult to injury, real estate professionals across the industry warned me after the fact: "Navy Federal is a nightmare to work with. They always delay and kill deals." That reputation is well-earned. Agents avoid them like the plague for this very reason. And now I understand why. I gave Navy Federal every chance to act with integrity and efficiency. Instead, they wasted months of our lives, inflicted financial harm, and proved that they are ill-equipped to handle anything outside of cookie-cutter borrowers with W-2 income. If you are a business owner, investor, or high-net-worth individual--do yourself a favor: DO NOT waste your time with Navy Federal's mortgage department. They lack the systems, the sophistication, and the strategic thinking to serve high-level borrowers. And most importantly, they lack the customer service, communication, and compassion that every client deserves. This was a nightmare--period. And I'm speaking up so you don't have to live through the same one.

I recently needed to pop into Navy Federal to pick up a check and opted to visit this location…read more Located in a plaza in Brookhaven, the parking lot directly in front of the bank doesn't accommodate as many cars as one would hope. But when is the bank ever crazy? Apparently only the days when I visit. I lucked up in finding a spot, but when I went inside I saw that the bank was buzzing with customers. At the front door there say a young lady behind a desk who was taking names and the reason for our visit. I'm not sure if I've ever experienced that before at a bank. It definitely was a helpful, effective idea as she started the visit off with a smile and assistance vs. having folks waiting around and just hoping to be noticed. Although it was busy, (there 10 seats in the lobby were all filled! Did everyone come into some $ and I missed my cut? Lol) I feel as though I was only sitting for 6 or 7 minutes before I heard my last name called up. When I approached the counter, I explained my reason for my visit and presented my ID. The teller was friendly and so quick, I don't think I was standing at her counter for more than 5min. She answered my remaining questions and sent me on my way with a smile. So happy I chose to bank with Navy Fed. :)

Long lines and all 3 atms didn't work very frustrating. Only 1 teller was working. Come on Navy you…read moregotta do better.

I love this banking institution! All the employees have provided great service to me. The tellers…read moreinside the credit union (real courteous people!) are professional and efficient. I don't write many checks, so I'm extremely pleased that the tellers will print out checks for me for free.

Patience is a virtue with NFCU as they are making darn sure the Social Distancing mandates are met…read moreto a T. Only three customers are allowed inside the branch at a time. The intake process consists of your name being added to the Wait List, what type of vehicle you are driving & that you wait accordingly until it's your time to go inside the branch. Edwin the Doorkeeper was friendly, attentive & welcoming as he navigated the long line of customers. As a whole, the customer service is quick (once inside) & efficient across the board. They have complimentary Hand Sanitizer & Facemasks on deck.

Thank you very much Ms. Monika! On the Busiest day of the month with 45 mins left on the clock, "…read moreYou shined!" You were professional, courteous and friendly. It was greatly appreciated.

There are two tellers for a line of 25 people and two people sitting behind desks, relaxing. Maybe…read morethey are busy and preoccupied, but it seems like they could step up a little bit and help a couple of people. This location is ridiculous!!

On March 3, 2026, at approximately 2:30 p.m., I visited your Tucker branch located at 4320 Lavista…read moreRd, Tucker, GA 30084 to withdraw $1,200.00 from my checking account. I immediately noticed there were new tellers at this location. A young woman assisted me with my transaction. When I told her the amount I wished to withdraw, she responded somewhat loudly--while looking around--that she would need to provide me with different dollar bills. I told her that was fine. She handed me the envelope, and I left shortly afterward. I approximately 15 minutes away from this branch. After leaving this location, I unknowingly was followed by another vehicle to my workplace. The vehicle parked a few feet from mine. As I was about to exit my car, I decided--fortunately--to leave my wallet containing the withdrawn funds inside the vehicle since I would be leaving again shortly. I say fortunately because I honestly believe these men would've harmed me as they parked feet away from the entrance to my office. Waiting for me to exit my vehicle. Shortly after I entered my workplace, the individuals broke my car window, searched for my wallet, and stole the money. This incident occurred in the middle of the day, in a bank parking lot with cameras present, which makes the situation even more alarming. I firmly believe I may have been targeted after my transaction. It is deeply concerning to think that someone may have been alerted to my withdrawal or that my transaction may have been communicated in a way that compromised my safety. I am respectfully requesting that you conduct an internal review of this incident and consider reinforcing employee training regarding discretion and client safety during cash transactions. Customers should feel confident that their privacy and security are being protected at all times. As a long-time member, I am extremely shaken by this experience and feel vulnerable about visiting a bank again. I hope you will take this matter seriously and implement any necessary measures to help prevent similar incidents in the future. Thank you for your attention to this serious matter.

I went to this location on Friday and Saturday,My wallet was stolen on Friday while I was at work,…read moreI went to driver license office to get any drivers license,The copy of the driver license they gave me was a paper copy,They told me I have to the hard copy of my drivers license, I showed them the paper copy of my driver license they couldn't accept it,So I went to the Navy Federal Credit Union on Roswell Rd, I explained my situation and they understood,They gave me another debit card. I hate this location,Roswell Rd in Sandy Springs is the best to get a debit card.

Great opportunity to make friends with those who serve or have family whom serves…read more Will Never bank anywhere else .

Horrible experience at the Kennesaw location. I'm changing banks as soon as I can!!! Service…read moreproviders not friendly at all!!

Very efficient and friendly. Loans approved with a breeze. Definitely 10/10 recommend!read more

The recent response from Navy Federal to my earlier review was utter boiler plate, say nothing…read morespecific, computer-generated nonsense. Does their system lend itself to multi-optional IRA transfer mechanisms or not? Navy Federal's response NEVER addresses this complaint. To point: neither their service in this matter nor their response to my complaint has merrit!!