Worst ever! Even if you pay your loan they will steal anything in your vehicle even though its not…read morepart of the contract. Don't unless it's life or death! Cost me over $800 to get my car back, my loan was less than $1000 and I was 2 weeks late, doesn't excuse being robbed of personal belongings, this is a scam!!!!

If you are in need of a small loan they will do everything they can to help. Very friendly and…read morethorough. Car loan place help me and I a rideshare driver that needed help.

Very professional staff. Most check cashing locations are shown as grungy with unprofessional and…read morerude staff members but this location is up there with the finest of establishments and it's all because of the service and information provided. Ahmed, was understanding, clear and informative while assisting me today. Thank you.

Came in at the end of the day needing a small pay day advance. Cassie assisted me and she was very…read morehelpful and I found her quite pleasant. Thanks for the friendly smile and great customer service.

Yes, I recommend this bank if you desire a local bank without conveniences national banks offer. I…read morecouldn't make a deposit via the ATM. The Sun City location made it difficult to open an account. And the Cedar Park location highly questioned my withdrawal. The app wasn't user friendly. And the locations don't have hours conducive to workers with a half-hour commute. New locations are opening but not soon enough for me. All that said, the employees are VERY nice! They are quite professional and were responsive to my needs.

After being with popular/ big named banks I'm really happy to have switched!! They're always so…read morekind and helpful when i come in to deposit checks, it was super fast and easy to set up my account, and we always have conversations when i do come in. They're very honest and trustworthy so i highly recommend them!!!

I don't think I've ever written a review in my life, but Sylvia definitely deserves a shout out…read more Starting over, opening new accounts; it's all so intimidating when you're young. Sylvia made me feel so comfortable and in control of it all. Also when I walked in, I was immediately greeted by a very kind representative, Ron. Thanks to everyone there for being so awesome!!

Too many app problems. Visa card problems…read more Always a bank card issue. Not enough loan support and assistance from within the bank.

Update on service: Inside the bank, I've only encountered friendly employees who care about solving…read morewhatever issue I have come in to discuss. I believe this to be a solid branch.

Theresa is amazing! As soon as we walked through the door she greeted us with excitement along with…read morethe other 3 people in front of us- making everyone feel seen. She handled everyone in front of us swiftly and kindly. Our situation required a little more work than a typical transaction, but she stayed optimistic the whole time. She called to her coworkers for assistance and they happily jumped in to help and resolve the matter quickly. They all made us feel seen and appreciated our business.

I've been a proud member of UFCU for almost 20 years, and it's the only financial institution I…read moretrust with my banking. Unlike traditional banks, UFCU embodies everything a great credit union should be: reliable, customer-focused, and forward-thinking. Their staff is always extremely friendly and helpful, whether I'm visiting a branch, using their online banking, or calling them. Their app and online banking tools are consistently up-to-date and easy to use, making it effortless to manage my finances no matter where I am. I love that funds deposited are immediately available, which is something I've rarely experienced elsewhere. On the rare occasion when I've had fraudulent charges on my card, UFCU has acted swiftly, restoring the funds to my account in no time--far faster than the weeks it took a big-name bank to do the same. Their loan rates, including auto loans and lines of credit, are very fair, and they always go the extra mile to ensure customer satisfaction. UFCU's extensive network of branches in Austin, along with shared locations across the country, makes it incredibly convenient to bank no matter where life takes me. The free ATMs pretty much nationwide are an added bonus. For anyone in Austin--or anywhere else looking for a dependable, customer-first credit union--UFCU is the clear choice. It's a place I plan to bank for the rest of my life, and I can't recommend them highly enough!

I went in to UFCU for the very first time seeking to apply for an auto-loan. Becky Schlapkohl has…read moreto be one of the sharpest, most knowledgeable employees, possibly managers, of UFCU and the credit union world. Every question I threw at her, from different angles, she was able to explain. Kind, patient, and sincerely eager to help. She communicates directly with the loan underwriters, so you can have her forward other things to them to increase the chances of your loan approval or a better loan rate. Often they'll ask you if they need extra things, but in my case it was great to hear her being willing to pass extra information on to them. The one thing I am truly wanting to see there, which they may have and I just didn't look around well enough as I was a bit tired, are private rooms. Rooms where we discuss Business without anyone else hearing revenue and profit numbers, etc. I'll be shopping for a great business bank/credit union here soon, and I'm hoping to see some private rooms at the UFCU near where I live. *** First impressions will forever be Everything. And my first impression of UFCU, at the age of 34, was notably Excellent. I *Highly* recommend Becky Schlapkohl at this location.

I try to avoid visiting bank locations as much as possible. This location is the closest to our…read morehome so when I absolutely must go with no other option I go here. Recently I've had to visit a few times. The first time to pick up a foreign currency order. The tellers were busy handling customer issues and after 10 minutes another teller appeared to assist me. I was totally grateful as I left I noticed the tellers were still assisting the same customers. On my second visit I was making a large (to me) deposit and to my surprise there was no line. Easy in and out! The only knock is that when they are busy you will wait. I've actually walked out a few times as the line was almost to the entrance. The tellers possess excellent customer service skills. They are very courteous, friendly, and efficient. You can tell they are provided with customer service soft skills training. I should mention that they do have a drive-through and an ATM.

I've been coming here for 23 years, including the old location on North Bell. The staff always…read moremakes sure to help me get what I need. I recently had an issue with some online banking charges, and the staff helped me resolve it in minutes. If you're looking for an efficient bank, then this is the place to get an account.

People who work there are excellent at what they do and explain everything to the T; however, I…read moretook out a loan for $3,000 my interest is $798.89 that's for 4 payments the fifth payment will be $3,831.87 I'm basically paying off alone in 5 months worth more than what I borrowed. I have 24 hours to return the check but I have to cash it which I will do it's not worth me losing my car. Do not, and I mean absolutely do not go through lone Star title loan.

I borrowed 1000 on car . Monthly payments is 300 just the interest mind you. 14 mths past still…read moreprincipal is 1000. Only way to pay extra is to do in person, being a truck driver i am never in town on or near due date. And you can not pay extra over the phone. This is the rio off part.