Service was outstanding and they gave me all the discounts available. Jefferson was very helpful…read moreand patient with me picking out tires and rims. Got the best deal!

They've always taken excellent care of our vehicles and have never tried to sell us anything we…read moredon't need.

Steve was very courteous & it was easy making my appt to have an Oil Chg. I've gone to TW on Signal…read moreMtn Rd. for 3 yrs & have never had any problems. Thanks again

Always accommodating with appointments..great service and I trust the staff !…read moreI will continue as a customer for long time.

I love that they're a mom and pop automotive shop, but I was definitely nearly scammed out of…read moreservices I knew I didn't even need and I'm not knowledgeable about cars at all. I actually wasted money going to them. Another business looked at my vehicle, got everything completely together...I can drive again.

I was visiting Chattanooga and my car wouldn't start. After I had no luck with the nice folks at my…read morehotel, I searched around and called a com that wanted to charge me $200 just to come and jump start my car (with an up to 60 minute wait time. Um, no. The maintenance guy at the hotel recommended Downtown Auto. I called and Bob said they'd jump start my car and install a new battery for that same $200. Bob was great and really helped me out in a tim of need. He saved the day! Thank you, Bob and Downtown Auto for everything!!!

My experience with Firestone has varied around the country…read more However, I've found the managers and crew at Chattanooga's Market Street location go out of their way to do what's best in the customer's interest. While not all customers may not understand or appreciate the company's policies and restrictions imposed on employees, this group has always treated us fairly and respectful. Give them a chance.

Firestone kept my vehicle overnight just to quote me 1300-1400$ brake and front rotor job after…read moretheir "special savings event" I called Toyota immediately after and they said they can handle it for 600$ whoever is there is used to people paying whatever they say because of the area of Chattanooga it's in. Scammers!!!! kept my vehicle overnight for no reason because they thought it would be an easy job for the next day and quoted me 13-1400 for that simple job. Off to Toyota we go for good!

The needed repairs were professionally done in a very timely and cost effective manner. The staff…read morewas very customer oriented. I was consistently kept informed of the repair time frame and they provided no cost transportation. I plan to use their services for future repairs.

Professional and timely repairs for my Mercedes Benz. Appreciate the updates and being able to…read moreschedule my pickup time by using the lockbox after hours.

They were recommended by my friend, who is also a close friend of the owners. Parking in front of…read moretheir store is very limited and unless you already knew it, they had parking around back but not clear. Service was completed as requested in the time agreed to. I trusted the cost quoted to replace CV joints without research because recommended by a friend and the estimated cost seemed very reasonable. I was called with a cost of repair before they did the work and it was done on time and as quoted. The only frustrating thing was I wanted the car repaired and picked up by a friend since I was going to be out of town on business. I had a check made out to pay for the repairs but when I called I was told they would not accept a check. I reminded her I had stopped by a few days before to set up an appointment and at that time I explained I would be out of town on business and would they accept a check. I reminded her we were both were close friends with dealer who recommended them, she verbally agreed. I even suggested she contact him since I have done business with him over 20 years. She said that was not necessary. However, when I called to get the price and mentioned my friend would bring a check, drop off my truck and pick up my car. She told me she would not take a check. I reminded her based on my earlier visit the week, she agreed to accept a check since I would be out of town. It was no use, she said she never said that. I reminded her of our discussion but she did not remember. Why would I make that up since I came in to discuss my being out of town when making the appointment. I tried to convince her of out discussion but no use so I gave up. I ended up paying a 3% credit card surcharge. Because of this, I decided not to drop of my 2016 RAM because of this issue, I took my business to another auto shop.

Mike is my go to guy for all my car repair needs. Honest and affordable, great mechanic. 100%…read morerecommend for excellent service and value.

I'm disappointed with Tire Discounters. We've been customers for two cars, both AWD and that means…read morealways 4 at a time purchases, in addition to some mechanical work. Needless to say we have spent a good bit over a few years. Yesterday I went in for four new tires for my Honda Ridgeline. Dropped it off and left it for good portion of the day. Bought 4 tires and had oil change and alignment that came free with purchase promotion. On way home I got a low tire reading on tps, stopped and first one I checked had 24 psi not factory 32 psi. I called the store, they apologized. I have portable inflator so pulled over and Put air in and came home. Today the tps still on, I checked the remaining 3 they also had only24 psi. So all 4 new tires put on with only 24psi. While I realize mistakes can happen...all 4 tires under inflated? Not good. I now question what services were done and if done correctly. Calling tomorrow to let the guy I dealt with know.

I took my car in on a Saturday morning to check out a suspicious popping sound in my tire well…read more They called me once and quoted me at$1,300 then called back to add on more services quoted at $2,100 which I was grateful for the communication. About an hour before close, they called to inform me they lost the screw that holds a piece on. They were trying to find a new one but being that it was so late on a Saturday they didn't know if they could find a new piece and their shop is closed on Sundays. Slightly inconvenient, but I didn't need my car until monday anyways. Then they called me about fifteen minutes later saying they randomly found the screw and the car was ready. *suspish* This was right before they closed, so I feel that they did not drive the car at all to make sure everything was running smoothly despite replacing some pretty essential parts. I picked the car up and drove it home, one mile down the road and all right turns. The next time I drove my car, it would make a hissing sound when the wheel is turned to the left and the power steering now goes out and locks up during left hand turns. All of these issues are coming from the same initial front left tire well I had them check out. My car is now not safe to drive. I reached out to them and after they took a look, they basically said it's not their issue. My problem here is that my car was more functional before I took it to them. I have never had this issue with my vehicle prior to their handy work. After leaving their shop, my car is now unsafe. I'm now $1300 out and my car is even further from functioning properly. I would have much rather had an annoying popping sound in my car rather than not being able to make left hand turns. The company was given a chance to make things right but instead wanted to charge $900 more dollars. After talking to several people who work on cars as a hobby, everyone has said it sounds as if they punctured a line in the power steering system due to the fact that the hissing sound and power steering issues occur in the same tire well which received work, but they aren't owning up to their mistake. Bottom line: if you are looking for quality service auto work and want your loved ones to drive away in a safe vehicle, go elsewhere.