Well, I'm writing a review the old fashioned way. I wanted new frames for my glasses so a friend and I went to LensCrafters in Bangor, Maine. We had the most knowledgeable, friendly, comical man wait on us that it made our visit really fun! His name is Joseph and I tried to leave a review by doing the QR code thing but my technological prowess is rather needy. So..I am hoping Joseph will see this review and also his superiors see it. He knows his lenses! He was very easy to deal with and that means the world to me. I would recommend him to anyone who needs new frames! Phyllis read more

The customer service that I have received from Erin was second to none. An abundance of choices for the frames and lens.

My wife recently went in to have her glasses adjusted. The guy adjusting cracked the arm on the frame while doing the adjustment. They refused to replace frame. Said they could put electric tape on it! She won't be back! read more

Great doctor ,doctor Gamble was great being a diabetic the eye doctor is very important to me . He made feel relaxed and helpful. My insurance covers all of the cost so price was no problem. Would recommend to any one that has diabetes. read more

Although they state they take VSP insurance, don't be fooled. After giving all our information we were told we had no benefits even though I could pull it up on my phone and show the tech both my husband and I were eligible for both frames and lenses. In contacting our insurance we were informed this particular location's doctor is not VSP certified. So they want you to pay for it all upfront and submit afterwards but fail to also inform you they are out of network. Sneaky practices. Either their techs play stupid or they are woefully under trained. read more

I don't normally spend much time writing reviews for chain stores since everyone knows them and they are usually all the same. But my experience with the Lenscrafters at the Bangor mall has been so great, I wanted to spread the word. I've gotten several pairs of glasses there, both regular and sunglasses, over the past few years and the staff has always been wonderfully helpful, but I was particularly impressed a couple weeks ago when I broke my glasses one night at dinner. I was very upset because the stem was broken right off and clearly wasn't going to be repairable. But I had to drive for work the next morning and I wasn't comfortable doing so without glasses. So I called Lenscrafters and the lady who answered the phone spent 20 minutes with me going over my insurance plan, discussing my options and then I drove straight from the restaurant to the store on her recommendation. When I arrived, she immediately came to help me and within an incredible mere 10 minutes after walking into the store and less than half an hour after breaking my glasses, I walked out with a brand new identical frame with my old lenses in it for a record price!!! I was so pleased and grateful with the exceptional customer service, I wrote to Lenscrafters to thank them! :) read more

Having just had cataract surgery, I needed a temporary pair of glasses to be able to drive, so I was referred to LensCrafters. HUGE MISTAKE and waste of time. I only need for 4-weeks, until the eyes heal and settle down, to go for final exam for final RX. I take frames that can be used, thinking would save money not to have to pay high price for frames for a temporary pair of glasses. I'm quoted a high price for something that is going to be disposed of in 4 weeks, but then I am told there is a discount off the frames. (We all know frames are not going to be cheap). So, then she says, your lens RX will fit a $99 promo for lens and frames. Let me show you which window of frames. While I am looking at the frames, she is continuing to take further information, to set up an account for me. I fell in love with a pair of frames, thinking I could actually re-use the frames after the temporary stint. I'm at the desk, getting ready to cashout, and I literally wrote the check. She then says, she has to go out back to see if my RX is in inventory. . . . . . WHAT?? She comes back to say, my RX is NOT there; they sold that last RX yesterday. HOWEVER, we do have poly-carbs in your RX. PRiCE? $169 plus frames. NO WAY am I going to pay a higher price when I had been told the promo price, spent time picking out a pair of frames, written the check, and now told "not available"! There is only one plastic, so we would have to use poly-carb at $169. (She had my RX when I first walked in to start the sale!) NOPE! Sales do NOT work that way from my retail experience and 20 years advertising experience!! I state, "As I recall, your advertising says: 'New lenses ready in an hour. . . . ' I don't recall anything at all about "if we have in stock, etc." (She doesn't correct me about the advertising.) Further, you do not give a promo offer, have the customer WRITE the check, and play what feels like "bait and Switch." That is NOT going to work with me AT ALL. There is no effort for a compromise, so I made the suggestion for her to honor what she told me and use the poly carbs, and let me walk away a VERY HAPPY CUSTOMER? (NOPE--she can't do that. Manager comes over to talk to me. NOPE! can't do that. . . ) (I'm even thinking use my old frames, but isn't it up to her or the manager to do the problem-solving and offer some kind of compromise?) Next, still no offer to compromise, so I ask if the one plastic available for the promo and one poly-carb could be used, or will it mess with my brain. She confirmed 2 different types of lens would confuse the brain. Okay, so now I ask when will the inventory be back in stock, and I am told in 10-days. I ask why do you advertise "lenses ready in an hour" if you do not have the inventory?" I'm told "small company, blah, blah, blah. . . ." I'm thinking 10-days and no glasses bites hard into the 4-weeks for which I need. I 'm also thinking "10-days--really(?)" with the long Memorial day weekend at hand. Further, I am thinking why is there no "problem-solving" here--like order another pair and overnight-delivery(?). I'm also thinking of some other compromises, but these people should be making some attempt to correct the way this sale was handled. Getting nowhere, I very gracefully said, "personally, as I first said, I think you should be helping with some kind of compromise, since it is NOT my fault you sold me a promo you CAN'T honor, won't attempt to honor with a compromise, and advertise falsely "while you wait." NOT A BUDGE. I did ask if there was a LensCrafter in Augusta and was told 'no.' (I would have had them call and put in the frame number and RX, and we would be on our way and be ready for pickup, since just about an hour from Bangor to August, but their next nearest store is Portland.) Anyway, I politely thanked them for the "false advertising," attempt at what feels like a "bait and switch," took my check back, with the comment, "you will NEVER see me here again! I decided to go see where my eye doctor's office would recommend, not knowing they can make limited single focus temporaries. Got an excellent price, and I was in/out in about 15-minutes! I will NEVER go back to LensCrafters! read more

People there are wicked rude went up to the window. They quickly disappeared and then came up and said no window service very rudely and said sit and wait and I said I guess I'll get my glasses tightened somewhere else and walked away read more

Terrible service. Was there for an hour and no one even acknowledged we were there. Ended up walking out and will not be walking back in.

Really professional help from store manager on 3-12-15. I cannot state how important it is to get prescription lenses and frames in the store, forget online attempts with progressive lenses. Bangor Mall store professionals made sure I got the right frames for my face, they have the best designer frames, opticians are there to help. Very competitive prices, you cannot beat the service! Great Prada selection! read more