I've had eye exams and new prescriptions from 4 different eye doctors and an ophthalmologist in Old…read moreTown, Bangor and Brewer in the last 7 years and Penobscot Eye Care is the best - by far. It had the only eye doctor that did not give me a disrespectful hard time about refusing eye dilation. Dr. Vachon's exam and diagnosis, even with my cataract, was spot-on and I can now see things I've not seen in years. Eye dilations are for medical diagnosis only and not needed just to get an updated vision prescription. In fact, the only poor eye exam prescription outcomes I've had in my entire life - 4 of them in 2 states - were the result of eye dilations and the exams had to be redone every time, even when an ophthalmologist did them - at an average additional cost of $60! Penobscot's optician, Rebecca, also did an excellent job with their selection of frames and with fitting and finish work and my new glasses were ready in half the estimated time. I would highly recommend Penobscot Eye Care to anyone.

Exceptional medical practice, very prompt appointment times, Extremely friendly & helpful staff…read more They have treated my wife & I with the best quality eye care money can buy for many years now. We will always be patients @ this practice. I highly recommend these folks to anyone in the greater Penobscot County. Believe me when I say, ( they are worth the trip ! ) I have never left this facility without a complete understanding of my overall eye health ! Rick Souther, Corinth,me.

My experience here was exceptional. Dr Chloe Douglass and the staff were friendly and professional,…read moreand the exam was the most thorough I've ever had. Sarah, the optician, was wonderful. With her expertise and excellent taste she helped me find two beautiful frames out of a very arge selection. She is a gem!

New office. Plenty seating in waiting area but I have never had to sit long before being placed in…read morean examination room. They even have a well furnished with many activities to keep kids busy. Many different frames and available for fitting and style selection. They even were able to get multipurpose safety glasses that they do not normally carry. Much better experience then the chains.

From the owner: Optometry, Dry Eye Lab, Contacts and Eyeglassesread more

Great care with Dr Peters. Staff are cordial and competent..:::.....:..:::........,,,,,,,,,,,,read more

I called in Oct 2025 to make an appointment. They were booking for August 2026! So I made the…read moreappointment but because I am self pay they needed payment up front! Ten months in advance? They charged my credit card for $184. Yesterday, May 14th I received a letter telling me my appointment had been cancelled due to "provider's schedule change." Given that my appointment is August 4th I'm guessing Dr Luke Gamble is going on vacation. Clearly it does not matter to this practice that I've been waiting 10 months and I've already paid for my appointment! When I called about getting a refund I was not offered to reschedule just sent me straight to billing. As if I was not the first person this had happened to and they knew trying to save the appointment was not worth it. Terrible customer service! Terrible business practices! Do not go here!

Well, I'm writing a review the old fashioned way. I wanted new frames for my glasses so a friend…read moreand I went to LensCrafters in Bangor, Maine. We had the most knowledgeable, friendly, comical man wait on us that it made our visit really fun! His name is Joseph and I tried to leave a review by doing the QR code thing but my technological prowess is rather needy. So..I am hoping Joseph will see this review and also his superiors see it. He knows his lenses! He was very easy to deal with and that means the world to me. I would recommend him to anyone who needs new frames! Phyllis

The customer service that I have received from Erin was second to none. An abundance of choices for…read morethe frames and lens.

DISCLAIMER: This review is for Gaetani's Bangor office, I've never had any issues with the Old Town…read moreoffice and for them I would rate 5 stars. The Bangor office doesn't have its own Yelp entry (that I could find) so I'm using the Old Town one for now (and I'm happy to move it over later if possible). Although the staff were polite and efficient, I have to leave an "ok" review because of what happened during my visit today. I'm a new patient at the Bangor office, so I was given some paperwork to fill out. One of the waivers I signed was for an eye scan that I assumed was just part of my normal eye exam/prescription. I don't recall anything on the waiver itself indicating that it was not covered under a normal visit/exam. None of the staff explained to me that the scan wasn't covered by insurance; but in the spirit of fairness, one of their waivers did mention patient responsibility for knowing about your own insurance coverage. That being said, I feel as if I was mislead by omission. It cost me 40 dollars out of pocket, and while it is perfectly legal to hold me accountable for my mistake... it was a mistake made honestly and innocently. I've had nothing but good experiences in their Old Town office... I vividly remember as a young child feeling nervous to get an eye exam, and I remember how the staff went out of their way to make me feel at ease. The reason I didn't double-check with the receptionist about my paperwork today was simple: I implicitly trusted Gaetani Eye Care to have my best interests at heart. 40 dollars might not seem like a lot to most people, but I'm currently navigating a difficult chapter in my life. 40 dollars is a lot to me. If I had been told ahead of time that the scan was not covered, I would certainly have declined it- or perhaps been forced to take my business elsewhere. I do not expect, or desire, a refund of any kind. The paperwork Gaetani gave me was legally binding and, in the grand scheme of life, perhaps this is an inexpensive lesson for me. As a sign of good faith, I would be more than happy to edit this review and leave a glowing 5 stars if I could receive an apology. Hopefully this will prevent someone else from making my mistake in the future, or even inspire some minor policy change. [please excuse any punctuation or formatting errors]

Have been going to Gaetani Eye Care for years. I have never experienced any problems making an…read moreappointment for an eye exam. The staff have been friendly and have always found them to be helpful. They have an assortment of eyeglass frames to choose from and I have received them within days of ordering them. They have always taken care of billing my insurance and sending me the bill for what wasn't covered. My husband and I have never experienced difficulties with errors on our prescriptions and we have found Dr Hall and Dr Higgins more than willing to work with us to find the best fit for us when we wanted contacts. I definitely recommend giving Gaetani Eye Care a try if you are looking for a hassle free, professional atmosphere to have an eye exam and purchase stylish glasses or contacts.

Needed new nose tabs for glasses. Very courteous staff replaced same AT NO CHARGE! They will…read moredefinitely get my business at the next opportunity.

Nope. Staff is incapable of correctly dealing with insurance. Doctors change regularly. They never,…read moreever managed to notify us when our order were in; we always had to call and inquire. We have moved on.

First visit in August 2025. What a great experience from the office staff to seeing Dr Kull. I…read morehadn't been able to get an eye exam for well over a year. I thank them for booking me in. He did wonderful with the exam. I can now see clearly when I drive. Very pleased.

The appointment schedule is not organized, I lost my appointment after waiting period for more than…read more3 months for eye exam. However, they did not show respect even their boss. I did the reservation in person when the front desk lady made an appointment for me and then on my appointment date I went to the office, and they told me that my name was not on the list! They use a pencil to write the appointment in the reservation's book, so I am not sure if someone replaced my name! the disrespectful thing was they offered to make a new appointment to wait for more than two months again.