This is my fourth trip back to LensCrafters for a single pair of glasses. First time, they measured wrong, second time, they weren't Transitions, third time they sent the wrong measurements with the order. I'm hoping fourth time's a charm...wish me luck. read more

After three months my glasses fell apart. When I took them back to be fixed they informed me they couldn't fix them. Guess what! They don't warranty them either unless you buy extra. LensCrafters used to stand by their product. After spending $600.00 on bad glasses I say buyer beware. I had to wait a month to get them when I bought them and they last three months. Shame on LensCrafters read more

Very bad customer service. I was not happy with my glasses and the customer service agent became angry with me when I wanted to return them.

Glasses in an hour? Yeah right. The last three pairs of glasses I had made there took a minimum of two hours and loads and loads of excuses. There was a time when I spent the extra money because I liked the fast service but now I think it's time to find someplace else. read more

About two years ago, I purchased a pair of glasses at the North Park LensCrafters. I remember that it took an act of Congress or an Executive Order to receive assistance from one of their sales persons. But, I digress. The reason I'm reviewing them, at this late date, is because the anti-scratch coating is coming off my glasses. It's like looking through stained glass without the stain. The warranty is gone. Yesterday, I visited my local Optometrist to get my eyes checked. I bought my new glasses there. It may take seven to ten days to get my glasses. That's OK. They have a lifetime warranty and the glasses were hundreds of dollars less than LensCrafters. I thought about going back to LensCrafters because of their "quick" turnaround. It takes about four hours, not one hour, as advertised. Then I realized that it was a really stupid thought. Never again! read more

Marvin was very helpful. I am shopping glasses for 20 years, specifically with lenscrafters and I had some bad experiances with this chain some of their other stores but here at Northpark mall they are on top of things and the service is good. read more

I had a fabulous experience in here last time I bought a pair of prescription sunglasses. The staff was super friendly, and helped me out with everything possible. I will definitely buy my next sunglasses here. read more

Can't say enough about how information and helpful Katie is! Been coming here to see her for years, ask for her and you will be taken care of. read more

I have worn glasses since I was in 1st grade at Wallace Elementary. I know my way around a Lens Crafters and the one within Northpark has been a mainstay for me these past few years. Before I could drive, we'd head over to Town East Mall and the Lens Crafters therein. I recently found out that my laptop is the primary suspect in my eyesight's continuing decay. Yet I push on. I found the store to be pretty glitzy and the well dressed employees to be helpful, even the manager with a thick East European accent. The gentleman aiding me was a Korean basketball player now working in Dallas because he preferred the US to the Korean peninsula. He regaled me with stories of girls, money and easy living. I selected a pair of Ray Ban titanium frames for about 160 bucks. I have been partial to Ray Ban since I had a custom pair of their sunglasses made in high school. $160 frames may seem cheap but my high level of near-blindness pushes the tab to well beyond $270 in total. I chose the Featherweight Plus option and wandered around the mall for 1.5 hours while the work was done. I could have selected Featherweight Complete with nifty glare reduction and lens a few millimeters thinner but I am impatient and cheap. I display 3 stars up above because the employees had a delightful argument in the back of the store while I was being fitted. Plus, I do not think the gentleman from Korea was completely honest about the supposed advantages of Featherweight Complete over Featherweight Plus (he didn't mention the minuscule difference in thickness until pressed). The employees in the back argued about something shady going on between the manager and the store's owner. I only heard scant detail. The second star from the perfect performance is lost because I returned today to get refitted. I prefer my eye wear to ride high up on my nose and not pinch my temples. The employee (a hungover hippie) quickly adjusted them and then tried 3 times to clean them with a tissue. Each time he returned my glasses to me with substantial smudges. After the third failure, I asked for them back and easily cleaned them on my Harry Potter t-shirt. He excused his inability to clean my glasses by describing himself as someone that dirties everything he touches. I didn't laugh. If you need eye wear, I like Lens Crafters. They have a wide selection ranging from relatively cheap to Elton John extravagant. They will also work to meet your time needs and usually finish up with time to spare. read more

I went into this location on Saturday, March 26th. A young woman came up and greeted me and asked how she could help. I mentioned that I was looking for cat eye frames. She told me could help me find some and walked away and brought over another sales person. Okay. I told him what I was looking for, so he went and got a box to hold the frames in but disappeared back to the register to laugh it up with other co-workers. After trying on some frames and then realizing that I'd been abandoned, I walked over to tell him that I was going to eat lunch and come back. He apologized for fraternizing and said he would be waiting on me when I returned. During lunch I decided not to return because of the rude behavior! I won't be going back to this location. read more

Worst service! Bought my son sports glasses, and after a month of being on backorder...they tried to push me into another pair that were too big. Then I had to wait and wait to get a refund bc only the manager could help me. 3 sales associates sat with nothing going on...only the sales manager was helping a customer. I waited 30 an hour for her to get around to my situation. First and last time to shop at LensCrafters! read more

Super nice people! Got some lenses for an existing pair of glasses and an entire new, second set. Didn't like either and got a full refund without any hassle. Great customer service! read more

Racist employees.. racist and rude for no reason.. don't go there.. (Northpark mall location) not at all.. NOT AT ALL. Find some other location. Not worth it. read more

Ok so I have a +4.00 lens. The coke bottle kind. Plus, I need progressive lenses. They are expensive. Very. Expensive. I have been coming to this Len Crafters location for a long time. They know that. They can see the history. At least once a year I drop about $500 - $700 bucks. So I go in with my new Rx, and of course they have it ready in an hour. Except I can't see out of them. Super blurry - no good. So I go back. "Oh, you need these really really expensive lenses." So I shell out another $175 bucks. They never call back, so a couple of weeks later I go in and they're all "Oh we left you a message." Yes, but what number did you call because I never got one. Anyway, I get the glasses and they're much, much better. But when I get back to the office I can only see up close out of one eye, or the other, unless I tilt my head. Ok, that won't work. So I go back AGAIN. The lady takes the glasses to the back and returns with them a while later. "We flattened them out, so that should be better." I explain that "better" won't work, They kinda have to be perfect, and for $800 they should be. So I walk off with the "flattened" glasses (mind you I saw no difference) and imagine this: They still don't work. So I go back AGAIN and tell them they're going to have to make the lenses over again or SOMETHING because I can't see properly. The lady said there was absolutely nothing wrong with the glasses (meaning, there's something wrong with me). I got my money back, but I still need a new pair of glasses. HATE THIS PLACE! If I can't see out of the glasses there is something wrong with the glasses!! read more

I purchased frames and lenses here on Feb 17, 2014, it is March 26 and I still dont have my glasses! They were supposed to ship them to my home using certified mail and I still don´t have them. The Associate that sold me the frames first told me they could have them ready in 1 hour, then he said that they would be ready that afternoon and then that they would have to back order the lenses and since they were in back order he sold me more expensive lenses and also the protection plan because I had a 1000 dollar pair of glasses (frame plus lenses). I stupidly accepted all the terms. Now I dont have glasses, I have not received my money back and I am just incredibly upset. Management here has tried to help, but the associate did not inform them of the situation until about 10 days ago, and by then it was really late. I do like lenscrafters and I do believe that this branch can provide good service, sadly this did not happen in my case. My advise is go to this store, but just stay away from certain associates. read more

I visited the Lenscrafters store at NorthPark mall in Dallas, TX. I used to like coming to this location but I doubt I will be a repeat customer. The staff whom I dealt with today was very rude and disrespectful. When I walked in I was not greeted as usual. I waited for over 30 minutes before someone acknowledged me. A couple who came in after were assisted before I was. Then when greeted by Ahmed, he was very disrespectful. I dropped off the glasses for lens replacement at 11:30 AM and was given a 1-hour promise. The lab called and said there would be a 30 minute delay. So at 1:00 PM I came back and they said it would be another 20 minutes. So I left and came back again and now they are saying it would be another 15 minutes. I have no idea who is working back there but they need to get their sh*t together. I don't have time to waste picking up glasses. Just because I'm changing out lenses and they are not making any commission from me today should not mean that I should be treated less than those purchasing a complete pair. I expect the manager of this store to contact me to apologize on behalf of his/her employees and to conduct a service recovery for the horrible experience I have had today. read more

The Northpark store; be prepared to wait, and if you get the scratch resistant and or thin lens and you scratch them, then you are out of luck. They will not help you as they say they can't. I took my scratched glasses to another shop and they declined too. Lesson learned.. Be careful! read more

The LensCrafters in NorthPark mall provided the absolutely worst customer service I have experienced in quite a long time. The sales associates were too busy chit-chatting with each other to provide any assistance and I was the only person in the store. They, especially the young lady, gave very distinct looks of annoyance anytime I had a question. I was flabbergasted that this was the quality of service provided, and after spending over 30 minutes perusing the frames with no assistance and lots of glares, I went to a competitor. read more

I went in to look at sunglasses with a prescription and no one would help me. I finally went a found a clerk who was excellent and she helped me order two pair of glasses. Issues came up that were not Lenscrafters fault so we held my order for a couple of days to first resolve my issues. When it was obvious that I couldn't resolve my prescription issues quickly I asked for my order to be cancelled and a refund. I went back in the store "because they can't cancel an order over the phone". That's where the trouble began. Nothing had been formally ordered, or made or anything. They wanted me to leave my money charged on my card and then come back. Mind you that could be well over a month and it was almost $900. They wanted to know why I couldnt get to my doctor quicker - is that any of their business? I said I wanted a refund and then I got to experience a game I had never seen before. One clerk went to the back to the "lab" to check something - didn't make sense because no order had actually gotten placed. Then that clerk asked another clerk to get the manager on the floor to come back there. Then the clerk that relayed the message to the manager asked me if I was being helped - as if they didn't know that already after standing there 10 minutes by now. Then after a while the manager came out, wanted me to explain the WHOLE story over that the first clerk has heard (and after I explained it all on the phone) and gave me the run around about a credit and after another 10 minutes of arguing and explaining why I wasn't leaving my $900 with them, did they FINALLY give me a credit after being very rude. I was going to go back to them after I saw my optometrist again but now will NEVER go back after this game and my experience. Horrible horrible customer service. Also, I got the exact same sunglasses from my optometrist's office $25 less than Lenscrafters...and faster turnaround time. read more

This place will be all nice talk sweet then they will ask you if you want warranty at the end and not explain when it expires the exact date only tell you in a year I'll expire and that's it is bullshit that they do that to you they only gave me not even a year for my warranty I fucking paid for my glasses that was around $200 they're nothing but bullshit the people they got up there are no help at all all they can say is sorry yeah a fucking sorry because they weren't the ones who paid that money! I will never go here again and will never buy glasses form here ever again and warranty! Don't regret it like I did just heads up people! read more

Very friendly staff (the guy with glasses and a beard) that were eager to help me even though I was not there to purchase glasses that day, and just wanted to browse.. I would recommend this store to a friend and will return when I'm ready to buy. read more

I'm giving them 3 stars for selection and variety. I'm docking 2 stars for attitude and customer service. There were four people on staff, and I stood there waiting with no other customers around me waiting for help. One of the useless staff members looked at me, and then proceeded to look at another girl who was working with that look on her face of "No you get her....i'm not getting her....let's get someone else to help her......not it!" Don't play the stupid "not it" game and make it so obvious. They pawned me off to a dude that was supposed to get off the clock at that moment and he made it clear that I was aware of that. The good thing is that he gave me a really good deal on my glasses, so I could care less if he acted like he was doing me the biggest favor in the world to help me. Also, make sure you are very clear on who is in the network with your insurance. Anyways, like I said this is a place with great selection, but their staff needs to lose their stuck up i'm so freakin' awesome and better than you Northpark Mall attitude. read more