The dr was nice and friendly. The sales person, Will I think did not tell me the coatings for the glasses would be in the $500. Mind you I have an issue with my eyesight but I was never informed or given a receipt with final prices. I was given a monthly payment. I'm overpaying for 2 pairs of glasses and I think it's pretty crappy that they're so expensive. It's expensive to just SEE. read more

Optometrist as well as staff were great and made me feel at ease My only complaint is that I was charged for a test but not told ahead of time My insurance said it was a 0 charge for visit but I was charged $39 What if you don't have the money I 'm on a fixed income and this wasn't in my budget read more

worst business I have ever been too. I purchased glasses and when I went to get them, they just did not feel right...the associate was busy flirting with a coworker and said wear them for three days and they will be fine. Returned them the next day. Then tried contacts and after going back 6 times and never getting the contacts, and putting up with the rudest, most obnoxious receptionist I finally was given my prescription so I could order my contacts elsewhere. Do not do business with them. very expensive and very poor customer service. Not worth wasting your money or time. Susan Shear read more

Danielle and Nicole, the store manager, helped me get my Rx lens back into my sunglasses today. I purchased them at a LensCrafters out of town. They were both very friendly and helpful. I was just passing through- nice people. 5 stars read more

The optometrist is rude and don't bother asking questions because ll of a sudden you're arguing with him. He doesn't value his patients and will purposely tell you your vision is worse than it is to sell glasses. Asked about Vuity eyedrops that are supposed to help correct nearsightedness. He tried hard to talk me out of using it, but of course, he would be against it because that is half his business. If you need an exam and just 2ant to give away $130 for someone to talk down to you, heyou guy. Otherwise, find anyone else. read more

The eye exam went well when I visited Magnolia Mall's Lens Crafters. However, the date promised for delivery has passed and the representative states that they have no idea when the glasses will be available. I ordered my last pair of glasses from a different online retailer and received that pair quicker than this (including shipping time). I don't recommend this location for the purchase of glasses. read more

I have insurance my copay is only 10 but was charged 40,they said bc they don't do drops anymore, new way to make extra money, I won't pay 500 for glasses, so I went to American best, only pay 150, I will never go to lenscrafters again, a bunch of rich rude people, who in their right mind pay over 500 for glasses. read more

For about 4 years, we've made the trip from Hartsville for eye exams at LensCrafters (Coastal Eye Associates). However, it is no longer worth the trip. This will be our last. Customer service has gotten worse every year, to where it is now officially deplorable. Reception, the doctors themselves, and even the employees on the eyeglass side tend to be fine, but it's the optometry assistants that tend to leave me thinking, where do they get these people from?! Today's attending assistant was unkind, unprofessional, not particularly knowledgeable, and just generally unhelpful. It's like, you give someone a white coat and a clipboard and they think they've been appointed to Congress. They're also so cliche (no, I don't want to hear about your Facebook drama and other social drama while I wait). What's more, their kids selection for lenses has always been lacking, but that has also gotten definitively worse each year. Funny enough, my kids always prefer what I call the "cheapo lenses" at our local Walmart; and I already buy my contacts there because they're cheaper. So, alas, it's finally time to switch. Goodbye, LensCrafters. Hello, better everything. read more

I called to check the store hours before making the hour drive to Florence to pick up my trial contact lenses. The associate on the phone told me they were open from 10 until 4. I asked if they closed for lunch, and she said yes, from 2 to 3. I was frustrated that she did not provide this information without me asking, but was just happy that I thought to ask. I arrived at 1:40 and no one was there on the contact lens / exam side. I was told that they usually leave early for lunch after the last scheduled morning appointment. The eyeglass associate (who was nice) could not help me with contact lenses, nor could the general manager on duty (?!) so I had no choice but to wait 75 minutes for them to return. This may seem like a small thing, but it typifies the poor communication and lack of courtesy that I received during almost every interaction with the staff at this location. If signing up for yelp and leaving this review helps even just one other customer to make a better decision about where to take their business, then it will have been worth it. read more

I have tried several eye glass facilities and I always return to Lenscrafters. You can not beat there sales, selection of frames, and the service is by far the best. They always make you feel as if you are the only customer in the facility. read more

Hi, my name is Albert King. I visited Lens Crafter's yesterday 4/9/2011 for a new pair of glasses . I was greeted by the most wonderful associate I have ever met . Heather was so considerate and performed her job very professionally. I will personally refer my friends to your store. It's people like Heather that keep your store number one in eye wear. read more