Although the term Quality, Professionalism, and Customer Focus is discussed a great deal today, it is not always an easy task to identify an individual who sets the standard and acts as a role model in these critical areas. I'm very excited and delighted to acknowledge an individual on the Eyemart Express team, TY at the David Mcleod Blvd Eyemart Express,who is clearly an individual who far exceeds these standards. His pride in exceptional customer focus and professionalism was demonstrated to me in my recent Eyemart Express experience. Once my glasses arrived, TY was the Eye technician who fitted my glasses and instructed me that because my prescription changed it might take a week for my eyes to get used to the change and if I had problems to come back and see him. After 2 weeks I still could not see distance very well so after listening to me he tried a great idea and found out that the eye doctor from another eye vision had my prescription wrong. To prove this, he encouraged me to take an eye exam there and the results matched his findings. Because of this, he redid my prescription and refit my new lens! It was TY who listened to me and took me serious and now I'm very grateful for his customer focus and professionalism because without him, I would have been stuck with the incorrect prescription done by another eye vision. I will be a return customer because of not only TY but because the whole experience at this Eyemart Express and was Grand! Rachelle S. read more

After losing my contact lens in the pool on vacation, I was desperate to get a new pair. Being from Chicago, I called my regular place I go to, America's best, and they couldn't get me an appointment for two weeks. Disappointed, I googled some places in the area and Eyemart popped up and I called. I spoke with Colette who was extremely friendly and helpful and I told her my situation and she said the doctors left for the day but will call one of them to come back to see me. I was so happy and I thought it was so nice for them to go out of their way to see me. I came in 15 min later and was seen right away. They gave me an exam, took my insurance and I got my contacts and was on my way. Wonderful experience and the doctor and staff were very sweet. Highly recommend coming here! read more

I have to say, I went into Eyemart Express without any high hopes. Never had luck in the past with chain eye places. The first phone call left me with "do I really want to do this" but I went anyway. Chris looked up my insurance info without any problems to confirm our insurance (from out of state which we always seem to have a problem in Florence for some reason no matter were we go). We made an appointment and went back today. Got there early for our appointment, filled out our paperwork and waited. I went back about 5 minutes after my scheduled time to start, which something that rarely ever happens at a Dr's office. Did two tests and came back out. Dr Brooks called me back about 10 minutes later. Loved her. Very personable, asked questions and you could tell she read my paperwork prior to coming in. A doctor that actual reads your stuff... about time. Had eyes dilated and had to wait. Met up with Shalease in the frame area. Very nice, looked up insurance again to find out what was covered and then I had to go back in with Dr. Brooks for the final part of the exam. I really like her. Didn't talk down to you, very friendly but at the same time I felt she was thorough with all she was doing. Finished up, paid the bill and went out to Shalease again. Picked out my frames. They were 29.99, she told me about buying a second pair and said I would just take two of them. She looked at me and suggested to look at another area of glasses since my insurance pays a large sum for frames. Found another pair and then got the cheep pair. She went through all of my insurance to make sure to get "the extra add ons that places try to sell you" for free. Didn't try to push me into anything I didn't want. Frames have a year warranty. She did tell me about the insurance but it is something I felt I didn't need. No pressure at all to buy more stuff. Left and went to lunch. 1st pair was completed in 5 minutes by the tech, second pair was done in 12 minutes. I couldn't have asked for a better experience, especially after another well known dr in the area kept messing up, loosing my glasses the last time and tried to sell me everything under the sun. Those glasses took almost 6 weeks and they tried to blame my insurance company when they sent in the wrong prescription, sent glasses back without tracking and lost them and tried to get me to pay for them. I hope everyone has the same great experience I had at this Florence SC location. read more