The staff at Lenscrafters are amazing. I walked in to have my scratched up lenses replaced, and without my knowledge...or theirs...I had an incorrect prescription. Painstakingly, patiently, and with good humor, they all helped me to build the perfect pair of glasses, on the third try. I almost cried when I put on my glasses and could see! I don't think there is one staff member I did not work with. It was a team effort. Each one was determined to make it happen. They are all extremely knowledgeable, innovative, kind, patient and have incredibly great attitudes. They kept me calm with their sincere desire to assist and determination. And, by the third pair of glasses, we had become friends, and were all laughing together. I will never go anywhere else. I made an appointment to see their eye doctor, so this would not happen again. They took my insurance for the first pair, did not charge me for the second, and gave me 40% off for the third. So fair. Thank you so much LensCrafters, Taylor, Maile, Amanda, and all of you whose names I do not recall. Kristina Jackson read more

JD at the Queen Káahumanu Center store was incredibly helpful with a warranty issue for sunglasses bought back on the mainland, tracking down info, assisting in the verification and in the Ned replacing my frame. Great attitude and great service. read more

Taylor assisted my mother in a very competent manner when she replaced a nose pad that fell off Mom's glasses. Taylor also readjusted the glasses to fit better. She was warm, efficient, and exhibited excellent customer service. Much mahalo Taylor! read more

Went in there needing glasses or contacts! They instantly gave me contacts to hold me over until they were done with my glasses. No charge on the contacts. They were extremely nice! Extremely helpful! They had my glasses done in an hour! I was in and out right away! They keep everything extremely sanitary. They don't breathe over your shoulder while looking for glasses. Way better than kaiser! This is my go to! & contacts are cheaper over here than kaiser!! read more

I took in my two "new" pairs of glasses purchased in Chicago less than a month ago, both of which had fallen apart. Jeffy at LensCrafters took two minutes to repair one pair with LensCrafters parts, looked at my repair job on the other pair and said that's the best that can be done, then charged me nothing. I'm now a fan. read more

This Lenscrafter helped save the vacation. Just like a couple of other posters, we were on vacation when my wife developed an eye infection and had her glasses damaged by our son. The optometrist wrote a prescription for antibiotics and charged us $65 which I felt was a very good price for an emergency visit. The fact that the glasses were done in an hour also helped minimize the damage to valuable vacation time. They also had a large selection of frames to choose from. Found out one of the optometrist moved to Maui without knowing anybody here to live a dream of his... nice idea! read more

Like Tricia, we were on vacation and I managed to step on my boyfriends brand new glasses after he thoughtfully left them on the floor. The clear wire/string that holds in the lenses snapped which necessitated a trip to the nearest eyeglass store. We walked into Lens Crafters and were immediately greeted by the general manager who took one look, told us it would be about 1/2 an hour and they would call when they were ready. We busied ourselves around the mall and 25 minutes later we received the call that they were done. We picked them up, they looked good and then we found out there was no charge!! Woot! The glasses were not from Lens Crafters either. I would have much rather been on the beach than at the mall but Lens Crafters made it quick and easy. read more

Excellent service. Every single person who works there is very nice and so helpful. I'm delighted with my glasses and the great experience I had. They have some state of the art technology that no one else on Maui has. I think that's why my glasses came out so perfectly. Very satisfied! read more

Lens Crafter's in Maui are the best. I had problems with my frames and went to have it worked on. But I needed to leave it in the store for an hour, but I was leaving for a trip. Sure enough the following day it broke totally. I went into the Hayward, Ca Lens Crafter's and looking at it for a almost 45 minutes they couldn't do anything with it. So for a week I had to tape it together. Looking like a Dork. After returning to Maui I returned to Our Lens Crafter's and the fixed it At No Charge. Mahalo Lens Crafter's at Kaahumanu Shopping Center. You are AWESOME! read more

The lenses popped out of my husband's glasses while we were vacationing on Maui. I found good reviews on Yelp for LensCrafters. It was quite a drive for us but worth it. Even though the glasses weren't from LensCrafters, Emily expertly repaired them in less than 10 minutes. No charge, but we did make a donation to the charity LensCrafters supports to provide glasses to those who couldn't otherwise afford them. We were also provided with a receipt for our donation. read more

I went to lens crafter's had to exchange my glasses to something better. This women Susan comes up and helps me with these amazing glasses. She is super patient and sweet. Did everything I needed for my new repair. So I highly recommend this place. And Susan is the women to talk to. read more

This LensCrafters saved my vacation! The unique style of my frame made my glasses impossible to repair after one of the arms snapped off. Found Lenscrafters through yelp, took my prescription there as soon as they opened and had a new pair within the hour. It was not inexpensive, but it was worth it since it allowed me to enjoy the rest of my vacation! read more

My Aunt Dora lost her glasses in the Pacific and it could have ruined her vacation but Lenscrafters was awesome. She got an exam and new glasses within a few hours. read more

These guys are really professional and super fast. Kind of pricey, but you can't beat what you get from them..

This is an overdue review due to an incident last month. I'm another tourist who lost my glasses to the waves; I was wading and thought I'd keep my head above the water but the ocean laughed at my plans. And battered me. On a weekend, of course. Anyway, I was trying not to batter myself too much and to enjoy my trip while virtually blind but grew concerned about how to go back to work immediately after vacation without my vision. I realized I had done the unadvisable--traveled without backup lenses, with an expired prescription, and without vision insurance (I know I should and will fix this). I felt beyond grateful when I called and was luckily scheduled for an appointment the following day. Thank you a hundred times for squeezing me in! All of the staff and Dr. Truong were extremely friendly, light-hearted, humorous, and made me feel much better about having lost my glasses. Dr. Truong also provided some great vacation advice regarding lunch and exploring the northern beaches, which I am glad I heeded! The visit was quick, and with a lab on-site, my new glasses were ready within an hour! I received discounts on lenses and frames (there's a sale section) due to paying out of pocket and being a AAA member (I luckily had my card). Thank you again to everyone for saving the rest of my trip and my return! read more

I was on vacation in Maui when I broke my glasses. Called all over the place until I finally spoke with a man named JD at LensCrafters. He informed me to bring in my glasses so he could see if he could fix them. When I arrived he looked at them then went into the back of the store. He returned with the lab supervisor Jack who had already fixed my glasses(that I didn't even buy from a lenscrafters store). These 2 gentlemen where very nice and saved my trip! I decided to buy some sunglasses from them and they where awesome! Thanks you JD and Jack! read more

We were thrilled with LensCrafters, they have an amazing protection plan and my glasses came quickly, the staff was amazing

I have been going to the same optometrist on the mainland for 20 years. I moved to Maui last year and had to find a new one, I was a bit skeptical to go somewhere new but I had a wonderful experience here! Honestly, every single staff member was friendly and smiling. The doctor was knowledgeable and was able to recommend new contacts that I really love, he also complimented my eye strength instead of pointing out how terrible my vision is ... haha. Amanda helped me with my glasses and she is fantastic! She was so helpful, valued my concerns and budget and spent a lot of time with me to find the perfect pair. She was so personable and kind, I really enjoyed having her help me. Come here if you need any eye services, highly recommend. read more

I had a wonderful experience! My eyeglasses were stolen and I was in dire need of a solution ASAP! I phoned them on Sunday evening, they had no appointments, but told me to come in and they would work me in! I arrived at 9:30am and walked out at noon with a new prescription and a temporary pair of specs! The staff was friendly and they did an outstanding job! I can't thank them enough for being so awesome! MAHALO, my new friends! read more

LensCrafters kindly restrung the retainer holding in the lens of my glasses when one lens accidentally became detached. Took 5 minutes. On a Sunday. Free of charge, but well worth the donation to their vision charity. Outstanding customer service, and I wasn't even their customer, well I am now! read more

My husband had great results here, the staff is friendly - but they still could not get my lenses right. We are no longer customers of this company. read more

I was very happy with the friendly service provided by the staff there. My mother needed new glasses, I went with her to help pick out some frames. They were very busy but they did acknowledge our presence and let us know that a staff member will help us once one was available. We didn't mind as we were browsing their wide selection of frames which took some time to go through. Once my mom picked out her frame, we were helped immediately and she was so friendly, I recommend this place to get eyeglasses. They are excellent in what they do. read more

I stepped on my eyeglasses and bent the frame while on vacation on Maui. I was desperate to get them straightened as they were the only pair I had with me! Jack at LensCrafters helped me straighten them at no charge. He was very kind and did a great job - that you Jack! read more

Definitely 5 stars for speed. Dad lost his glasses in the ocean. This place did an eye exam and then made the glasses in about an hour (bifocals too!)! Yes, you pay a little more, but the speed of service is well worth the extra. read more

You saved my vacation when i accidentally forgot to pack my contact lenses. LensCrafters was the only store that had my more specialized lenses in stock. So easy to work with on the phone verifying their stock, and then quickly in and out of the store wth contacts in hand. Thanks! read more

My nose pads on my glasses broke on the first day of my cruise. Luckily I found this LensCrafters on my first port stop. They were very nice and fixed my glasses without any questions. read more

Great service! These guys saved my vacation. I accidentally dropped my glasses in the hotel parking lot and before I realized it a car had run over them. The general manager was extremely helpful and was able to pull my last prescription from the system and get me a backup pair within an hour. Everyone was very friendly. Thank you! read more

We were vacationing in the Haiku area and my husband broke his glasses from Visionworks. There were no Visionworks on Maui, but there was a Lenscrafters in Kahului that was open on Sunday! So we called them and said they could help. We went over to the mall where they are located, and they fixed his glasses in 20 minutes! The lens had popped out and the string along the frameless bottom was detached. I surely thought that we'd have to leave his glasses overnight! I was so happy. The technician who helped us was incredibly helpful, and I regret that I didn't ask her name. She was wonderful. We walked around the mall and returned in 20 minutes. His glasses were as good as new. They said there was no charge and to just put a donation in their donation box for local charities. How awesome is that? Lenscrafters far exceeded my expectations and truly embodied the Aloha spirit. Thanks, Lenscrafters....you rocked our vacation! read more

I am a part time resident of Maui, HI. I am writing to praise the extraordinary service that Maile Piper and the staff of Lenscrafters gave to me. My glasses broke 3 days after I arrived on the island. I am a member of the committee that runs the Maui Plein Air Painting Invitational and this three week event was about to begin. I needed a new pair of glasses immediately to facilitate a plein air painting workshop for the Invitational! Maile and the staff of the store made me a pair of "loaner" glasses in half an hour and got my permanent glasses to me the following week. This wonderful service was conducted with a smile and complete sympathy for my situation. However, this is not the the end of my story. The week after leaving Maui, my glasses again broke! I was now at my summer residence in Canada. Lenscrafters in Canada was not able to help me. I contacted Maile at Lenscrafters, Maui and she promptly sent me replacement frames. Thank you Maile and the staff of Lenscrafters, Maui. YOU ARE THE BEST!!! Bonnie F. read more

Whoa! I broke my glasses frames!! Panic time.... I tried several places but mostly got offered an appt in one week plus the glasses wouldn't be ready for 10 to fourteen days. I didn't realize that there was LensCrafters in the mall but there is and I was there at 9:00 the next morning. Right at the stroke of nine thirty the door was opened and I told my story . I was immediately escorted over to Dr Wong's office. They were able to fit me in at 945 I hardly had time to fill out the form and there was dr Wong ! She's great! So nice and efficient they . They have some new machines that are cool and really fast. Then I went out into the store. I told them exactly the type of glasses I wanted and there were at least 5 frames that fit the bill. They have a great promotion and AAA also has one so you can compare and see which is most economical . I got sunglasses too. I don't usually wear sunglasses because they make everything a funny color but these don't! Everything is very vibrant! Taylor fit the frames just right and when they say 1 hour they mean it! Plus no extra charge for that . So then I had another fit session, got some great cases and went home very happy! read more

Came into to get my sunglasses fixed as my troublemaker nephew bent my glasses. Maile was very courtesy and patient and repair it to the best of her ability. Will definitely be going back to LensCrafters for future vision needs. read more

I popped a lens out cleaning my half-frameless glasses while on vacation in Maui and Jeffy repaired them in a snap. She even showed me how to do it myself while giving me the necessary supplies, and at no charge. I was pleasantly surprised by the great customer service received. I hope that LensCrafters management recognizes her for the goodwill her efforts created. read more

Horrific....made an appointment on-line. Arrived 15 minutes early to fill out paperwork. An hour later and still not seen, I walked out. What is the point of making appointments if you're not going to keep them. No excuses, no apologies, they were content to just let me sit there. Not the only eye care place on Maui. read more

I needed an optometrist to write on paper my prescription with a valid expiration date. So i made my appointment with Dr. Loc's receptionist, was quoted $120, and assumed i made the following clear. I've been going to eye doctors for 23 yrs, im 31. I know the routine. Since its against the law in the USA to fulfill an eyeglasses or contact lens prescription thats expired, we routinely pay money for a new expiration date. Some people really need the exam, I know when my vision changes, it hasn't in 15 yrs. I agreed to another $33 charge for a retinal exam. Actual time with the doctor was about 15min, as id assumed, standard bs and out the door. At the receptionist the charge is suddenly $241, i asked about the $153 i agreed to, and apparently the magic invoice fairy that loves to drop surprises had shit all over my invoice. The 'ol bait and switch, i was really disappointed to conned by an eye doctor. I wish I could tell my clients i'll charge them one price, and then double the final price. But I wouldn't be in business anymore because thats crooked and my clients would choose honest people for future work and tell all their friends how i ripped them off. But, if you are in health care, these days this is standard practice. read more