I have to say I am extremely disappointed with the customer care Premier Vision in Wailuku provides. The optical competence of the doctor is questionable and they have a non follow up "policy".... I sent an email with several questions and diagnosis from Kaiser Permanente I received 3 months ago, the "Dr" said I had high pressure and catarct, which wasnt communicated to me 3 month's ago, She never followed up with me and just left me standing for weeks now, ..I sent a second email with a second request for follow up - still nothing... This isnt how you threat new patients.. I will not go back there, not ever. Mahalo for a non Aloha treatment.. Voted the worst service ever. Also just called to ask why is the doctor not replying to her emails, and I was told that she is too busy! Wow...that is some excuse, if she is too busy maybe find another line of work, dont get your patients worried and drop the ball on them. This is very unprofessional, and not a doctorl like... I regret I chose this place. read more

Premier Vision - Optometrists Near Me - Wailuku, Hawaii

Great selection of glasses. Doctors and nurses are very knowledgeable and helpful. Custom glasses with many options Prices are very affordable and they take insurance!! read more

Atmosphere: My old dentist's office has been renovated nicely! Only a few parking stalls but it's never that busy where you can't find a stall. Doctor: Dr. Ichiyama-Kong is awesome. Very personable & professional. Front desk: Fast, courteous and professional. Overall: Dr. Ichiyama-Kong is the only doctor who has ever used my vision benefits to the max, which covers the eye exam and contacts. Great pricing too. Appointments are easy to get. Shipping of items relatively fast. read more

Seems like a quiet small office but the worker bees are busy at their own tasks. After a thorough slew of exams by their high tech machinery, Dr. Ichiiyama-Kong examines your eyes then at the end will explain your bill and walk you through the eye gallery and explain costs and fit - making easier decisions going through the hundreds displayed. I ended up with a pair I think I will be satisfied with. read more

Wonderful full service eye care, I highly recommend Premier Vision. I've been going here for the past 5 years. Dr. Ichiyama-Kong is the best. read more

My first time ever being to this optical and I was very satisfied with the welcoming receptionist, assistant and doctor. They did a thorough,friendly job with examining my eyesight. I definitely recommend this place read more

Normally they're very nice but I called in to get information, and the girl I talked with gave me an attitude the whole time so I probably won't go back read more

Incredibly helpful and patient people here. Picking new eyeglasses is hard for me so while this place is small they have a good selection. I tried on dozens of frames they were super helpful and were fine letting me hang out with one stack and then another to try on. Never any pressure to pick a crazy expensive pair which was cool and totally helpful when it came to all the options for lenses. My only recommendation would be to have one uncluttered mirror where you can stand and see what the frames look like. read more

Y'all need some new receptionists cuz both of them suck and have absolutely no customer service. Haven't even met this so called amazing doctor but already cancelling my appointment due to the "help" they hired. Best believe I'm going to take my hella good insurance somewhere else and get all the bells and whistles for my glasses ELSEWHERE. Hope nobody goes to this place and they have to shut down read more

Terrible service and office. Felt like these people don't care. The exam was so fast, less than 15 minutes that I did not realize it was over until the doctor starts reciting her price list for lenses. She never asked if I had any questions and I even wrote a few down on the intake sheet but that was ignored. She seemed "miffed" when I wanted to look around for frames but really, I saw some I liked in the office but the service was so awful, I don't want to go back there. No one said, "Hello" or "Thank you" or even smiled. Instead, the receptionist and doctor speak like they have said the same stuff over and over like a recording. I would be okay with the dingy office if the service and exam were better but the old office needs a fresh coat of paint. The exam and service were terrible (and I avoid complaining but this was just awful in too many ways. There are better doctors on Maui. I think the other reviews were written by friends or family members because the visit was just that bad. No personality. Cloth curtains to divide rooms--cloth--that must be a potential HIPAA violation. I heard her talking to the person she was treating. read more

Staff was great, appointment went well but when i tried ordering contacts the doctor failed to forward my perscription which ended up being cancelled. The next day after being notified via email of cancellation due to "perscription from provider not verified", i followed up and called first thing in the morning to have a copy sent to my email. Service was great on the phone and i waited, 3 pm rolled by and no email so i called back. I was then notified that only the Doctor can approve and send your perscription. She told me she would remind the Doctor again, so i waited. No reply, so the next day i called again first thing in the morning. Nothing again although speaking to a sweet and helpful woman behind the phone who tried reassuring me that the doctor was reminded twice the day before. Unfortunately im still waiting for the doctor to send me my perscription so i am able to order online. I got the vibe that this doctor wants her clients to order directly from her and if not you will have a hell of a hard time because you are ordering from a third party. I may be wrong but im unsure what else it could be, every other eye doctor ive seen sent me my perscription via email within two hours at most of me calling them. Crossing my fingers ill get my perscription sometime this week....im on my last contacts and will need it soon!!!! 1st time customer here and probablly not going back. Receptionist was great, helpful in person choosing glasses and over the phone. read more

Very poor customer service: They said they were closed even though their door and website said they were open for another 40 minutes. They declined to give us an examination even though we made it very clear that it was an emergency, and they failed to give us an appointment for a future date. Lastly, they gave us directions to another optometrist that were completely wrong and ended up wasting even more of our time. read more