I had the most wonderful experience at this Warby and not just because I left spending $0. Everyone…read morefrom the minute I walked in was incredible friendly and helpful. I have so many Warby sunglasses and prescription glasses, but after getting Lasik a few years back, I have missed stopping in for my annual refresher of a new pair or two. I sometimes will pop in and take a look at the sunnies and am still considering just getting a pair without the prescription. For $95, it's a pretty solid deal, especially knowing the quality is there. ANYWAY... I stopped in here because a pair of non-Warby sunnies were in bad bad shape and I was hoping they could at least do some basic adjustments for me. I wasn't sure if they would be they let me know that they can't assume any of the risk if they happen to break and then put me on a waitlist. Not only did I leave with glasses that finally fit my face, but they feel like brand new frames. I was waiting for them to charge me something but nope. I couldn't be more grateful and am once again ready to spend my money with Warby. Thank you to the wonderful team at this loc!

Colin the optometrist is a gem. Excellent at refraction and has a great eye for frames. Kind and…read morepatient. The store has lots of options, but is missing red and burgundy.

I had an extremely disappointing experience at The Optical Shoppe at Princeton spanning over 4…read moremonths. I received a new prescription from my optometrist for distance vision and ordered new sunglasses, distance glasses, and computer glasses. I paid for the frames and lenses for all 3, which came to more than $1,000. When I returned weeks later, only the distance glasses had been created. When I put them on, I realized the prescription made my vision worse, not better. I decided not to get the distance glasses and sunglasses and to only get a new pair of computer glasses with my previous prescription. I asked to be refunded for the pairs of glasses I would not be purchasing and was told by the associate to wait until I received my new computer glasses at which time a final refund would be granted. I had my previous optometrist fax my old prescription to the associate I was working with at The Optical Shoppe. When I had not heard from him about my new computer glasses after 3-4 weeks, I called only to discover that the prescription faxed to him by the optometrist was incomplete and that it was my responsibility to get the complete prescription to him. This was the first frustrating experience as I was never told by him that the prescription he received was incomplete, so there was no way I could have known this and re-request the full prescription be faxed, nor did the associate call the optometrist to request the full prescription. I worked with the associate and picked out new frames for the computer glasses and had the old prescription faxed to him. When I received the call that my new computer lenses were in, I discovered that the associate never put in the order for the new frames I had picked out with him a few weeks earlier. He denied that I had given him the frames I selected with him weeks ago. I was very disappointed about his lack of accountability and professionalism. He then had his supervisor see me and she very sternly (and rudely) told me that I should take my business elsewhere rather than offering to fix the problem that The Optical Shoppe had created. When I explained that I wanted to have the computer glasses made at The Optical Shoppe, she told me I had to pay for any new frames I would purchase, which I had agreed to do multiple times during our discussion, but did not offer initially to refund the money I had spent (over $1,000) months earlier for glasses. She finally did process my refunds, but only after I insisted this be done. In so many ways and in almost every interaction I had with them over 4 months, The Optical Shoppe staff was unhelpful and unaccommodating. I decided not to do business with them given repeated failures to properly take and fill my order, their lack of accountability for mistakes they made, their unwillingness to try to fix things, and for the rudeness with which I was treated. As a physician, I recognize the importance of caring for the patient in a kind, compassionate, and understanding way, and to accept responsibility for any mistakes one makes during the course of providing care or a service.

I was a loyal and happy customer for over 20 years until this last visit - which will be my last…read morevisit. Before I explain why, I want to thank Melissa and the rest of the crew at the Optical Shoppe for all the good work and kindness that provided for all those years and say how very sad I am to be taking my business elsewhere. The shop has changed for the worse, apparently due to the recent change in ownership. The selection of merchandise has changed significantly, so that you are forced to choose between a smaller collection of low/mid-tier ($125-$225) frames and a beefed-up collection of premium ($500+) merchandise. This upsell tactic was made even more painful for me by their with elimination of one of my favorite brands (Flexon) and a much-reduced selection of RayBan frames. Service has gone the same route. The poor sales people are rushed and impersonal, not entirely their fault since the store appears to be quite understaffed. It would also explain why they act as if answering questions was more of an annoyance than part of their job. More important, they seem to be constrained by new policies that don't allow them to offer small courtesies they once did, such as recording our preferences in frames and holding them until new prescription was ready. Does anybody have a suggestion for a better store - preferably not one of those big chains?

Excellent optometrist on site Works with your needs and…read moreeven helps choose frames for you

My family has been coming here for years. We love the service Frank and Clarisse gave us. They…read moretook their time to help us pick the perfect frames for my whole family and made sure our insurance was correct. Even Dr Rochetti the eye doctor and secretary helped out when needed at the selection counter. They really give you the personal touch and great service at Cohens and we got high quality glasses too.

I've been going to Dr Tullo for 10 years. He's an excellent eye doctor. The office staff is…read morefriendly and efficient. I've never had any issues with treatment or services.

This office is terrific. My daughter needed a pediatric eye exam and this was the only office that…read morecould give us a fairly quick appointment during the holiday season. I tried calling CHOP as recommended by our pediatrician and they could only give me an appointment 8 weeks away! At any rate, we could not have had a better experience. The staff was warm, funny, through, patient and felt like family on the first visit. We will be back!

I went in to this store just to browse but after seeing the unbelievable selection that had on…read moreevery designer and other ones I rarely see all in one place had me excited. Yes sunglasses excite me. I find them to be a crucial part of an outfit and when you pull off a good outfit and top it with the perfect sunglasses..it is very satisfying. I ended up getting not only a great deal on maybe the best looking sunglasses I ever owned, but they upgraded the lenses for free. When I say they I mean the person who helped me, , Laura G. one of the nicest people I have met in a long time and she knew her stuff about glasses and gave me a quick education on the brand that I bought. I will post a pic of them soon.

Been getting my glasses from them for over 30 years. The selection of frames is incredible. People…read morecompliment me on them and ask where I got them. I had a very difficult prescription to fill and they always came out perfect unlike the few times I tried chains.

Two weeks ago, I walked in to this optician's office at 601 Ewing St. in Princeton…read more I asked to browse prescription sunglasses, and I emphasized that I was on a budget. Mr. Pone was more than accommodating, and we spent a long time searching together for frames that would be under my strict price point. He was very thorough in explaining my options, and he also offered a turn-around time that allowed me to pick up my sunglasses the day before my vacation. (I came in on a Thursday afternoon, and the glasses were ready for me to wear on Tuesday morning!) The process was impressively quick and easy to arrange. I left the store with a promise to call back that night with a decision (yes or no), and Mr. Pone called me back the next day confirming that he had placed the order and then requested my credit card information. So convenient! I was very pleased with my sunglasses when they arrived: a Juicy Couture brownish tortoise shell frame, and light brown lenses that fade to a pleasant reddish color. In the right light, it indeed looks like I have "rose-colored glasses"! And I've received tons of compliments! Well worth it! (I'm attaching a photo to this review.) Finally, a nice touch: a week after purchasing my sunglasses, I received a handwritten thank you note in the mail from the optician's office. It was very kind gesture, and it included a 10% coupon for a future purchase. How thoughtful! Very satisfied!

They sell junk. No name brands and all they do is bait and switch with overpriced crap. I ordered…read moreRay Ban and gave me some knockoff that the frame and temples pitted in two weeks and the didn't stand behind them Second pair plain black frames and the ear pieces separated from the temple frames and these jokers tried to super glue them. Never again, the worst of the worst.

I want to thank the eye doctor for detecting my husband's eye cancer. He was able to get early…read moretreatment. She saved his life! Thank you!

Honestly you get what you pay for as they say. The customer service is terrible. When you arrive…read moreyou're barely greeted. There's a look of the disdain and frustration on the receptionist face, as if she doesn't want to be there. So I would say a receptionist job is not for her!! The doctor is mediocre at best. She has a script for every patient and barely makes eye contact (no pun intended). You don't feel like you're getting a visit that's customized and tailored for you. It just feels extremely generic. Then after I I'm told to go select my glasses, and the sales associate would be with me shortly. Well I had to ask two or three times for someone to help me. The 'sales' lady never even got up from her chair to actually show me and my son the selection of frames, so I just grabbed the ones that I had from the last time and selected a pair for my son out of sheer frustration and impatience. The kicker to all of this wonderful customer service experience, was that as I'm paying for two sets of glasses after insurance deductions and discounts, I'm also told that my daughter's exam was not covered by insurance since I was two weeks shy of the annual exam from last year. At no point did anyone ever share this with me from the appointment scheduling to the exam itself. So I had to pay $89 out-of-pocket for an exam that I could've just done in two weeks. Utterly ridiculous. I will never be back there again. This place is a joke.

I came to this office instead of the Newtown office because it's closer to my job now…read more I'll be returning to Newtown. I was given a trial of contacts that I didn't like. I called back to get a different lens. They ordered the same lens again. Strike one. I asked if I could just get my prescription. The receptionist said the doctor didn't write my prescription down. Who doesn't write down a prescription?? Strike two. I come in for my second lens fitting and the assistant gives me the same lens for each eye. Then comes back and says, "These are for your right eye.....no left....no right." Uhm. Which eye??? Strike three. I get back to see the doctor and I say, "These are the same as the trial you gave me last week that I don't like. They shift in my eye whenever I touch them." And the doctor looks me in the face and asks, "Why would you touch your eye?" Uhm. Allergies. Crying. Wind. Eyelash in them. Putting make up on. Tired. Poor bedside manner. Strike four. I won't be back. I'll drive further for competent service.

Kelly is awesome and so helpful with reviewing what your plan covers and helping you pick out…read moreframes.