I enjoy shopping this location! I am an experienced glasses shopper- I know what I'm looking for and how to use my insurance benefit. The ladies working in this store are always friendly and let me do my thing without interference, but they do offer assistance when I need it. Which is perfect for me. They take great care with my questions and my eye / insurance needs and they know the Eye Med system well. As an added bonus- I don't find this location to be overly busy- which I appreciate the space, so, it works out great for me and maybe it will for you also! They allow walk in appointments and can always fit me in at the end of the year. Many thanks to them & if you're in the area looking for eye care- give this LensCrafters a try! read more

Sara with no H was extremely helpful throughout my general eye exam. We had good conversation over what the mall used to be like. She also made sure that I got my prescription properly. Excellent person, a very positive experience. She's a good one. Highly recommend going here. read more

Best place to get the Ray-Ban Metas. Great customer service. Fantastic selections. Diligent and happy employees. Lens crafters is the only place I'll buy glasses. read more

LensCrafters - Rayban Metas - Eyewear & Opticians Near Me - Racine, Wisconsin

Horrible experience, horrible service, rude staff, I will make a point to go out of my way to go anywhere else!

I recently called the store with a question about how someone in the store ran my insurance. Long story short, my husband went in to the store to get my frames repaired. I recently switched jobs and had a new insurance, completely forgot that I had this insurance, so when my husband went into the store, he had no knowledge of this insurance. When the worker looked up my information name and phone number. She told my husband that my glasses were covered and he would only have to pay out-of-pocket for $11. This would've been fine, but what she failed to tell us is that she was billing the new insurance. When I went to make an appointment to get new frames and lenses, I wasn't able to because my benefit was used. This is when I called the store and spoke to Kevin, he was completely disrespectful and told me several times that I was being a Karen, even though he wasn't listening to anything I was saying, from the beginning of the phone call, looking up my husband's information, and not even mine. When I tried to explain to him, I was the person that had the frames replaced, he continued to call me a Karen and told me how I couldn't do my job in the current profession that I am in, because he was in this profession for 10 years, and didn't talk to customers that way. Needless to say, after calling me a Karen for the fifth time, I then recorded the conversation and informed him, he then told me it was illegal and called me a Karen again. He was completely disrespectful, I contacted corporate, and I will never use LensCrafters again. Stay away from this store! And if you can't because your insurance is through here, stay away from Kevin! read more

I bought a pair of glasses from LensCrafters. They fit perfectly right off of the shelf. The sales lady told me about a few options for the lenses, such as a no scratch coating. I chose to get that. Within a few weeks the coating was oily and peeling. I literally could not even rinse the glasses with water or even gently wipe the lenses without further causing damage to the defected coating. Thus, I had a new pair of glasses that were doomed to always be dirty and, with the coating peeling, their effectiveness at improving my eyesight was severely compromised. It's not easy to see with a cloudy lense obstructing my vision. I called LensCrafters and I was told that there was absolutely no chance of a refund nor of a replacement, but I could buy another pair w/o an exam bc my prescription was valid. She suggested that if I didn't like the coating, I should not order lenses with the coating. (Very intelligent sales person! Lol) So, I was put in a position of having to email Lenscrafter's corporate customer service. It was just a few days and I was told I could get my prescription lenses replaced free of charge. But, I absolutely could not get a refund on the coating. I made it clear that I did not want any coating. LensCrafters in Regency Mall seemed to have some kind of problem providing lenses w/o coating of some sort. I can't remember if she finally agreed to do it w/o coating or guaranteed that I could bring them back "anytime" if the coating went bad. Fast forward 6 months and the coating started to do the same thing. For some reason I did not do a yelp review at the time. And, I decided to simply find a new place to get prescription glasses. But, I recently misplaced those and am wearing the LensCrafters glasses. I took them out of the case, ran them under cold water to rinse off the dust. I went to wipe them dry and BOOM! The coating started to pucker and disintegrate. It is a rerun of my first experience w/ them. And then I remembered that one of the sales people at LensCrafters at Regency told me that I should 1. Never let my glasses get wet, and 2. Only let them air dry if they happen to get wet. Ummmm. That's a VERY FRAGILE pair of glasses! So, if u absolutely have to go here because u need cheap glasses fast you might want to consider 1. It will cost you more money in the long run on replacing your prescription lenses because of their "no scratch" film that scratches so easily. And 2. you will need to figure out how to live your life while being an extremely cautious of any liquid coming into contact with your lenses. So, rather than having glasses protecting your eyes from moisture or dirt, u need to protect your glasses from splashes of rain/puddles, dust, etc... Because you simply can not wipe them clean, you will need to store them in their case in any environment involving moisture or dirt. That said, the service was so-so and the selection was so-so. The prices ranged from very cheap to over priced. read more

David was extreamly helpful. Michelle was outstanding . I plan on keeping her for my optometrist from here on out. Pricing was reasonable loved the experience. read more

I am sure this post will be taken down as soon as the owners of this page read it. But I want people to know what they are doing. I am in Racine Wisconsin. I purchased a warranty on a pair of frames that I broke. I did not need new lenses. My eye doctor said my eyes were good. So to be honest with everyone I am not rich. Not many people are. I live from pay check to pay check. I do not spend money on myself because I have 8 kids. That is where all my money goes to. Anything and everything they need. So when my frames broke I went to where I thought would be good. I payed over $189 just for frames. They talked me into buying a warranty. I addressed the fact that I was not getting new lenses and they said that was not a problem. If my frames ever broke that I could get new frames. That if they were not in stock that I could get anything I wanted and pay the difference. Just get something close in size to my lenses. Okay. They would be able to do that. So when less then a year later my little one broke my glasses I went into the store. They said they did not have the frames I had and that I would either have to live with broken frames that were half on my face till I could afford to pay for new lenses. I said I found a few pair of frames that were the same shape. They told me I can buy new lenses. I told them I do not have that kinda money. I told them what was told to me by the very same lady who is now telling me they will not help me. She said that they can not help me. I asked for the managers name and number and left. What is a joke is it got worse from there. The headquarters treated me even worse. Well that was not at first. I talked to a very nice lady. Who said they would send me a refund in the mail and I would get it in a few weeks. Now it was for the original value of my glasses. I thought wow. That is so nice. I was taken my husband to work because I thought if they were able to help me I could get a new pair of frames that day. Now I was on speaker and my husband was like wow. I told them I would call them back. I was given the ladies extension. But it all went down hill from there.I called back. Then I talked to a lady who said they never logged a call from me. More less the two calls I made and over an hour I spent on the phone. Then I was told there is no such thing as extensions at there work. (I did get into it with the manager later on. But god forbid you to ask for manager or supervisor because they will not let you talk to one. But when you do explain to them, 'When you call a coworkers phone to let them know something is going on from inside the work you dial a 4 digit extension. He said yes. I said good. Here it is. Then he said there was no such thing again. But he will look into it. But a joke like everything else that happen.) I went on to talk to this nasty lady for an hour. Where she put me down. Made fun of me because I did not know the number I was using because it was my daughters new cell phone. I said well the last lady I talked to was able to see it on the caller ID and that its that number. But this lady said I never talked to anyone before her and they do not have caller ID. Then went on to make fun of me. Telling me how do you not know your own number. I asked for a supervisor at that point I was so mad. But she would not let me speak to the guy. Overwhelmed I hung up. She said she had to call the store back and discuss it with them. So 15 mins later I called back. Seeing they already called the store once before. I told them I wanted to talk to the supervisor right away. I wanted to file a complaint against the store and there poor customer serves people. But then they kept going on about how I can not keep calling till I get the result I want. I did finally get the guy. But he said they had no record of me calling before. I said fine use the recoding of my last call and see how bad the lady treated me. But they said they would not do that. He went on to tell me that when I hung up he would the finish my complaint. But not after explaining to me that because I filed a complaint they could reshape my lenses "But because of the complaint they might just break them and then what would I do without glasses I would have to buy them anyway."" I told them I would not be up sold. That I can not believe they would threaten me like that. They said its not a threat it can happen. He told me that he would not give me the name of the lady I talked to first. That its privacy issues. That the district manager would be calling or the store owner would be calling me in 24-48 hours. But they never did call me. Don't get me wrong after I did force them in the store to go into the company website they did order my frames that were no longer made. But they could not tell me if I would get anything that I liked just a pair of frames. Nasty call to me as well. The treat the low income like crap. read more

Lens Crafters was a bit expensive but they had what I wanted. Some of the employees were great and some not so great. When I called corporate to voice my complaint they had the store manager call me to fix the problem. The problem with that was, that was the employee I had the issues with. Retraining would help the employee if they want to keep business. I tried to give them every opportunity to keep my business but after 3 or more issues I gave up. Someone else will take my money I'm sure. read more