Following up on my first visit to this LensCrafters. I went ahead and visited the recommended office of Optometrist Dr. Guy A. Dietels, made an appointment there for an eye examination that was covered through my insurance, and came out very satisfied that this doctor far exceeded my highest of expectations, and with my eyeglasses prescription. I invite you to read my Yelp review I wrote of him. When I arrived at LensCrafters this time, a friendly and very knowledgeable elegant lady, Elizabeth Shires, whom later I found out was the Licensed Store Manager, gave me a warm welcome, had me take a seat, and proceeded to ask the right questions to find out what my needs were, insurance information, and input everything into a portable computer so I'd know the exact amount the eyeglasses would cost, the promotional discount the store would give me, how much the insurance would cover, and the remaining amount that I would need to pay. She was so professional that I decided at that moment that I would like to deal exclusively with her throughout my purchase of my new eyeglasses. I chose the Polo by Ralph Lauren frames which I had previously seen and selected as my favorite. And added, among other things, their premium, personalized Adaptive Progressive Lenses designed for seamless, multi-distance vision. These proprietary lenses feature digital free-form technology, aiming for easy adjustment and wide, clear viewing areas. The glasses were not cheap, but with the store's promotional discount and extensive eyeglasses insurance benefits, what I ended up paying was a minimal amount. In just a few days later, sooner than what I had anticipated, I received a text message from LensCrafters that my eyeglasses were ready for pickup. I gave the store a call to see when Elizabeth would be available to fit them on me and made an appointment to be there around her working hours for that day. She fitted my the eyeglasses and reminded me of the LensCrafters' 30-days "Happiness Guarantee," which allowed for adjustments or exchanges if you are not satisfied with the fit or prescription within 30 days of purchase. At first, I was very happy with the lenses themselves, but the nose pads that came with them were small and made of hard plastic that were hurting my nose skin. So I went back with them and Elizabeth made some adjustments. After trying them on for a few days they still were hurting my nose, so I went back and asked if she could replace these nose pads with some a little larger ones made of a softer material, and she did. Well this seemed to work and I no longer had this problem. I was able to enjoy my eyeglasses from then on. From driving my Lexus to watching TV, to writing my reviews. I highly recommend this LensCrafters, and can truly say that Elizabeth and all her staff far exceeded my highest of expectations. read more

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Eye exam is done by incompetent staff. A Dr. Is supposed to come in but after an hour and a half they said they couldn't do an exam it's a classic example of people using machines and following protocols withoutknowing why not understanding what they are doing. Lens Crafters will never get near me again. Note...if you are late they charge you but I didn't get anything for my wasted morning. read more

After America's Best said they can't fix the glasses they sold me, I went to get my glasses repaired at LensCrafters and Lindsey did an amazing job very quickly. The repair is working perfectly. Great customer service! read more

After having to evacuate from the recent flooding in NC, I went to try to have my glasses repaired. The staff, especially Casey, were absolutely amazing! They were friendly and professional and were able to straighten and fix my frames for me in just a few minutes. And it was free!! Great folks, highly recommend!!! read more

It was more for the eye care place next door that is affiliated. It is a nice set up and quick. Thankfully they do not do the eye dilation, worth the extra charge. The appointment was easy to make online and quick in and out. The staff a LensCrafters were nice too, even if they did not have frames I was looking for. read more

I purchased glasses in September 22 and have been only able to wear them for short periods of time because they felt very uncomfortable to my vision. Not until recently did I notice when turned a certain way did the lens seem to have "spider webs" in them. I called the store today and they informed me that it should be covered by the warranty I purchased and there would be a $25.00 dollar copay. I suggested that this shouldn't be a warranty claim but a defect in the lens. They were uncooperative in this thought. Very very poor business ethics to put the blame on a consumer when in fact it was a defect. Very disappointing experience!!! read more

My experience is in agreement with the fellow Yelper who said the customer service here is "atrocious." Long story short, the store manager, CB, responded, "people are offended so easily these days" to my expression of frustration that she was asking us to provide personal and private information such as name, phone number, home address, and date of birth verbally and in an open space where the other customer was sitting literally less than a foot away from us. Sure, she seemed knowledgable and did provide useful information as requested, but her off-putting remarks and unprofessional attitude mean that we probably won't be returning for our eyewear needs. read more

One of my lenses was scratched a month after I got these new glasses and I don't even know how that happened. Second scratch, much lighter happened a month later, again, no clue how that happened but it's the same lens. I didn't get the extended warranty so I am on my own. I never had glasses do that in the past. Could be a coating or something but they won't replace them and they can only charge me full price and for both lens. Pair before was purchased at Walmart and never had any scratch. The staff could not read what type of glass the Walmart ones had. It's Nikon. Right away, I noticed that the chromatic aberration on the LensCrafters was strong. The Nikon had some too but very minimal. They lost the entire family's business. read more

Would NOT recommend the eye place attached. Switching eye doctors for my next check up. Feels sort of sketchy and it's a small practice (it will be you and 1 employee in the whole place). Couldn't get my contact out and the lady scratched my eye with her long finger nail multiple times trying to get it out and I did not see her wash her hands prior. As far as LensCrafters it self.. also feels unwelcoming, can still try on frames if you need to. read more

Adjusted my new glasses from an online vendor. Very fast and nice service- thank you!

Was told that I would get $100 mail in rebate with the purchase of my contacts. Associate stated that information would come in the box with the contacts and call if there was an issue. There was no information in box. When I called they stated that the rebate was applied to contacts already and the policy had changed about a month ago to already apply the rebate upon purchase. There was no evidence of rebate being applied. When asked why I was told I would receive an additional rebate associate stated that that was the training she received. So basically they are stating you will get money back when in fact you don't! I would have saved close to the $100 off if I had bought them online. read more

So i was desperate for a pair of new glasses and just took a chance that the online appointment scheduling would work. I live over an hour away so was gonna be royally ticked if they didnt have me in computer next day. I made the appointment at 10:00 PM for 11:00 AM the next day. By 1:30 pm I had not only had a great and thorough eye exam by the nice Dr Karsten but I had my new glasses on my face. Lenscrafters made me happy, happy and I will def be back. If you haven't tried the online appointment scheduler - it is THE way to go. The confirm with email and even sent a thank you note after. xoxox Lenscrafters!! read more

Glad that we stopped by today because they took my insurance. My daughters glasses cost 839, luckily out of pocket was was only $100. Carol was attentive and helpful to my choosy teen daughter. read more

I appreciate the excellent service and attention to my needs as well as the high tech process in fitting my frames to my face. My glasses are doing well for me and Jessica and Elizabeth were great! read more

I walked in because I had heard they will fix glasses for free whether they were bought from them or not. Mine were a litle bent which made one side higher than the other. I walked in close to closing time on a week night and found the salesperson to be very welcoming and friendly. He didn't ask if I bought my glasses there and fixed them for free. He also replaced the nose pieces which were probably 2-3 years old at no charge. I did not feel any pressure to buy from them during my visit. Due to the excellent customer service I experienced I will be buying my next pair of eyeglasses from them! read more

Just walked into and out of this store. I brought my family in to look for glasses for my son. Tried on glasses for a while; no one acknowledged our presence. The store wasn't particularly busy. I recommend a pass on this place. read more

Great selection of glasses but only two associates working and they were extremely unorganized. They would start helping one person then move to another without finishing with the first one. I understand being busy and having only a few people working on a Monday morning, but I found it very rude to constantly move from person to person. read more

How many employees does it take to issue a warranty claim? 3. This is the most stupid experience ever. Been here 20 minutes and they finally figured out how to process the warranty. read more

I was extremely impressed with the staff at this location. They were very nice and professional. I left with confidence that I had the exact right prescription and contact brand for my eyes. read more

Just who are these people in the pictures that look so happy??? Not me I'm upset it's over priced like crazy!!!!

I am seeing a lot of bad reviews about this Lenscrafters. Personally, I couldn't have had a better experience. I had a pair of glasses from another optical shop for over a year and the other shop could never get them adjusted properly. One visit to this Lenscrafters to get new glasses and they adjusted the old pair perfectly. Cory took as much time as needed to make sure the glasses I had not purchased from them were adjusted correctly. In addition, I ordered new glasses and he took a lot of time to make sure I got everything I needed. My prescription is a little complicated because I have prism. The glasses were ready in 1 week and he did everything he needed to make sure they were correct. He did not try to sell me anything extra. He helped me select the frame because I was having a hard time deciding between 2 different pair. He actually liked the cheaper pair better. I have bought several pair of glasses from Lenscrafters and never had a bad experience. read more

I guess my review got deleted. Went to buy some new glasses and got the hard sale instead. You need these frames( most expensive) not those ( cheaper) frames. You must get the " scratch resistant lenses" not the regular lenses. Well those so called "scratch resistant " lenses were mostly destroyed by just cleaning them exactly how the saleswoman showed me to clean them. Using lenscrafters over priced cleaning products I was suckered into buying. I got three words to describe this place...Bait and switch. read more