Rented a Sony A7III, was forced to leave a $4,296.00 deposit, upon return they kept my deposit and said camera was damaged... it was not

I write guides for dSLR/Mirrorless cameras so I pretty much rent every mid-level+ Canon and Nikon when it is released. LensPro always gets the new models quickly, and they have it ready early in the day for pick-up. Whenever there was an issue or delay, they went out of their way to track down the shipment or get the item from another location. Every camera body and lens I have rented has been in great condition, and without any issues. Their in-person customer service is great and friendly, and a much more enjoyable experience than going to that other nearby company (which has now closed). read more

I'd arranged to rent a lens from BorrowLenses for an Alaskan wilderness photography trip but received an email the night before it was due to arrive, saying that they'd had a system "issue" & the lens had been canceled. With less than 1 day before I was leaving to go from FL to AK for a wilderness photography trip, I contacted LensProToGo & they arranged to have the exact lens I desired flown to the small town where I was in AK. Two days after I arrived in AK, the lens was delivered as promised. I don't know how they were able to do this but it saved my vacation & I highly recommend LensProToGo! read more

I needed/wanted a jib for a production gig and didn't have a resource near Buffalo to get one. LOVED working with the folks at LensProToGo. - knowledgable - warned me of a small pin that frequently gets broken by users who aren't aware how to properly setup the unit so that I could avoid a replacement fee if it broke - very aware of shipping options and got the unit to a local UPS store near where my shoot was going to be so there'd be no pickup or delivery timing issues that would get in our way - equipment (Kessler Pocket Jib Traveler) arrived on time, in great condition, worked flawlessly and the overall transaction was a delight! read more

Great experience with the rentals! Customer service was on point and our gear arrived on time and in good condition. Will definitely be using them in the future. -Phil Artifact Creative read more

Fast service!! Put in an order to receive the rental in 2 days but checked my email and it said it actually arrived a day early. Of course I didn't check my email until it was already the day of expected but now that I know how efficient they are, I will be glued to my email. Super clear instructions on how to send it back. They are my new go to! read more

These guys are the best - I've used them a few times now and I'll never use another place. They have a great selection, always ship everything to you in great condition and always on time, and are very polite and knowledgable on the phone. I've recommended them to every person with an interest in photography that I know. read more

I've rented from LensProToGo twice, once directly from them and the second through Hunts Photo. Both times I've had outstanding experiences. My gear arrived on time, was well packaged and was in like new condition. The staff at the Concord location are awesome! The office is really fun - worth the drive if you can make it out there. This is a great program to see if you really like a product before you buy! THANK YOU! read more

Great experience with LensProToGo on a rental of a Canon 100-400mm lens for a safari trip. I received a personal phone call upon ordering. The lens arrived well packed in a Pelican case with labels for return. The rental cost was truly well worth it as it made my trip, and purchasing a lens this size was not practical for me. Insurance for damage was reasonable priced. My only wish is that there could have been insurance for loss as that was a big concern while on my trip. read more

Fast, easy and affordable. They called me when they got my order to make sure its what i wanted. They welcomed me and went over logistics. Borrowlenses.com sucks compared to these dudes. My new source for rentals. I had a situation with borrow lenses, they sent me the wrong equipment while hired on a bbc doc. Cost me thousands. Lensprotogo.com is reliable and capable to handle proff shoots. Mind my grammar. read more

So I need to update my response... I sent an email but it was never received & there's no record of it being sent on my end- weird..... But I have never had anything but good things to say about LPTGO. I know some users may find it frustrating to have to speak about your rental before they ship it but LPTGO has the best interest in you & your rental! I was able to run by every question/thought/concern I had about my rental & gear & their staff is truly knowledgable about their equipment. I'd recommend ordering for an extra day before you need the equipment so you can make sure all the pieces work & you can play with it ahead of time.... But otherwise, very knowledgable staff. read more

I had a truly exceptional experience with LPTG and wanted to share my story and how the LPTG team went above and beyond with their customer service promise. Over the Labor Day weekend, I had a very big, very expensive wedding to cover and because I had especially great subjects in the bride and groom, I had big plans for their photography. I purchased furniture and props for the photo locations, brought on additional photogs to cover the details while I concentrated on the bride and groom and generally-speaking, invested a great deal of my own money to get the exact sort of shots I wanted and all of these photos relied on me having the Canon 400 lens, which I don't own, but was able to rent from LPTG. The wedding was on Sunday and with everything going on (Friday night rehearsal dinner, Saturday prep, etc.), I was completely distracted and when I went to LPTG on Saturday to pick up the lens, I was devastated to realize that they were closed and that I wouldn't be able to retrieve the lens - the lens that everything I had planned was relying on. I left a voicemail as a whim, shared my confusion and pleaded my case, although I never imagined that anyone would respond; after all, it was my oversight and it was the holiday weekend. I resigned myself to the idea that I would have to go to Calumet to rent the lens that I needed - and put up my entire life savings and future first-born as collateral. What a worse case scenario, Once I got to Calumet, I started the process of a rental and in the midst of that transaction, I got a call from the LPTG team. They had checked their voicemail and realized the mistake that I had made, so they returned my call and offered to send one of their employees out to the office to open up and get me the equipment that I had rented. I was ecstatic and overwhelmed that a group of folks would be willing to interrupt their long holiday weekend to make my life easier when I was clearly in the wrong and had gotten days confused. I was so grateful that I stopped and got the gentleman that opened up the office for me a $50.00 Dunkin' Donuts gift card just as a way to thank him for going out of his way - it was the least that I could do for making my vision for photos a reality. What phenomenal service. Each and every interaction that I've had with the LPTG team has been easy, friendly and going out of their way to ensure client satisfaction seems to be the rule, rather than the exception. I've used their lens service a number of times already and have been nothing but happily satisfied. I can't say enough about their business, their commitment to customers and the ease of working with them. Highly, highly, highly recommended. read more

These guys are simply fantastic! The customer service is second to none and their knowledge and consultation goes above and beyond! Rent from them and you'll never use anyone else again! read more

LOVE LensProToGo! They are always super helpful and just great to work with. We rent from them all the time and are never disappointed!

I have used LensProToGo several times and have been very satisfied with the service and rented items. Great delivery...come in a pelican box, delivered to my door. read more

They always offer a lot of great advice and suggestions. Whenever I need any photography rentals this is where I go.

really liked these guys. The website is so different... and I mean better than whats other companies offer. No hiden fees and the Keegan one of the guys there called just to say welcome and answer any questions. They ship in hard cases which is the only way a real professional would pack gear. It arrived on time, no issues and having a hard case made it much easier to carry around. Looks forward to doing it again read more

LensProToGo is my favorite company to rent from! Their customer service is top notch, the rentals are appropriately priced, and I absolutely love their rewards program!! I am a customer for life!! read more

I was super weary about renting a lens - just because I have had awful experiences with delivery, etc. I ordered on a Friday and there is a vetting out process where they like to call first time renters. Well I hadn't received my call on Monday and needed the lens by Thursday. I contacted customer care - where I spoke to Rob who let me know that because of their recent break-in that their phone systems were acting up. He offered to call me directly right away to speed up the process so that they lens was shipped out on time. Needless to say Rob - went above and beyond to ease my mind and it really was a smooth process. camera owned: Canon 7D lens rented: 50mm 1.4 read more

Although equipment rental is their principal business, service is the name of the game with LPTG...they are always there with a professional quality solution at a great price, whether it's a rental I need for a last minute job or, more recently, workshops on the latest advances in digital photography and video. I choose them over all other options, both locally and nationally. read more

Wow, what a terrible experience. I just created a yelp account JUST so I could leave a bad review for this company. Bought a refurbished camera from them. It was broken. Sent it in to get fixed. Can't get fixed because Nikon doesn't fix internal body damage. Didn't get the warranty activated within 30 days, so it became invalid. That's fine, completely my fault, I don't blame them for that. What I do blame them for is the customer service guy on the phone. Incredibly rude and tried to make me sound like an idiot. It's bad enough that they could sell a camera with internal body damage, but that's the risk you run when you buy refurbished. But, I will absolutely 100% never EVER buy anything from a company that employs someone like that guy on the phone. He needs to be fired. read more

LPTG is THE BEST lens rental place that i have rented from. Not only did they have the last minute gear I needed, but it was such a breeze to rent from them. You have the option of picking up from the facility or having it mailed. If you need to extend your reservation its as easy as logging into your account and the customer service is awesome. I now will only rent with LPTG! read more

Customer service is a joke. Didn't even get a chance to rent from them. Placed the order last week for a wedding this weekend. They require someone to talk to you before they ship your order. They attempted one call to me, yesterday, the day before the items were to ship, and then sent of plenty of emails to call call them back. Made several attempts to all them back but they were either closed or it went to voice mail jail. In my last email to them I asked them to reach out to me instead of demanding the client reach out to them and if this wasn't possible that they should probably cancel my order. Within 5 minutes my order was cancelled. Interesting how they have enough time to monitor emails and enough time to jump on cancelling orders, yet picking up the phone and dialing out to a customer is a challenge. Another sad example of customer service taking last place. I seem to be the only bad review thus far so hopefully they take something from this and I may have been a one off. Now its off to find some last minute services that would appreciate my business. read more

I tried to rent a camera Sony a7 iv from Lensprotogo and they denied me. I bet it's because I'm black and needed assistance with an extra camera isn't the fucking business you guys have. First. My card wouldn't work when trying to process the order in my name. So I had to make another account in my mother's name that actually accepted my order. After that they fucking denied me! Even after I called to explain the problem their check out on the website gave my card, told them about my life, expressed my need for a gig that I wanted to do a different style of documentary with and with a new fucking client of mine. They fucking denied me for no fuckkng l reason. I sent them every other "extra identification they needed" and it all fucking checked out as fucking Rod said. "I asked rod if I would for sure be ok to receive this camera after I send you all this personal information you are asking for" this fucking guy said "oh yeah as long as it's all there, you'll be good" that's bs man. You guys suck and thanks a lot. You guys added more stress to this fucking corona virus. Fucking up how I feed my family. You guys fucking are awful and my friend gave me the referral because you guys have been a help for him for almost 4 years now. Maybe because he's white! I always for that we are capable or responsible enough. So I get it. I don't care how many good reviews you guys have, this review matters even if it's 1 out of 20. It's not personal like it may seem but this is really just completely bs that you guys deny anyone who actually checks out with what you guys guidelines say. I don't care about how your rules say that you can turn away who you want. Exactly! It means that you can turn away blacks if you want. read more

Great customer service and next day delivery in the Boston area. Have been renting with them for over two years.

Great experience with LensProToGo. I'm an amateur photog and rented a 100-400mm lens for a three week trip to Africa. The equipment arrived on time as promised, and they called me before the rental to make sure it was right for the purpose and to explain the features. It arrived in a Pelican case, and was quite easy to ship back. I will use them for my next trip. read more

Cool gear. They claim free shipping but in reality if you select to pick up the items, they charge less. Which essentially means they are charging for shipping. read more

So far, everything is as good as I could have hoped for - I was able to extend my rental more than once, and I was thrilled that they even had the specialty lens that I was looking for. The lens was in excellent working order and looked as much. It was fantastic! Now if only they would get back to me about my final invoice - I returned the lens a week ago and I've only gotten an email that says, "Our production team will be cleaning and testing the gear shortly and will let you know if there are any issues. You will receive a separate email with your final invoice to keep for your records." Well, as far as I know there shouldn't have been any issues, but I'd really like that confirmation. A week is a bit long to wait to find out. Also, I have to wonder, didn't they check the equipment before they shipped it out? Shouldn't this be quick? A sort of - this is what it was like when it left - is it the same? Yes, Ok, good. Send out the invoice. read more