I had a neck lift by Dr. Jeff Kesler nearly 1 1/2 years ago. I was unsatisfied with the development…read moreof what is called "turkey neck." He seemed very qualified according to my research. I was troubled by his air of being in a hurry and talking over me, but thought that should not reflect on his skill as a surgeon. His answers to my questions were clipped and somewhat evasive. For instance, he would not give me a direct answer when I asked how many neck and facelifts he did a year, just that he did "more than the other doctors" at Arrowhead. I have no complaints about the staff, who were very cordial and friendly, as was Dr. Kesler. I finally had the neck lift and it was about as uncomfortable recovering as I expected, although not overly painful. Dr. Kesler gave me antibiotics and steroids for a possible allergic reaction to the compression bandage, and also adequate prescription pain meds. I believe my recovery was average, and I was able to go back to socializing a month later. It was obvious, however, that I did not get an optimal result from the procedure. As the swelling went down over the months, loose skin remained on each side of my neck. Also, the incision under the chin is still bumpy after nearly a year and a half, and you can see the stitch marks of the sutures, which were very obvious directly after surgery. I expected better from a skilled surgeon. The central area of my neck is much better, the "turkey wattle" is gone, and my jawline appears smoother. but I did not get the result I expected, and am disappointed after paying thousands of dollars. Also, there is a crease in my earlobe where the tissue was stitched in an overlap, and that ear is now lower than the other. Dr. Kesler said the massaging they instruct you to do every day for several months would get rid of the crease, but it hasn't. He said if it didn't resolve with massage he could take care of it in the office, but on my final postoperative visit he brushed off my concerns and said "keep massaging." When I voiced my concerns about the loose skin on either side of my neck, he said "that's just skin," which I took to mean it was the nature of skin to do that and I couldn't expect a better result. He then took a photo of my profile for his files, instructing me to lift my chin, which made the neck appear tighter than it was. He seemed in a great hurry even though the waiting room was nearly empty. On my way out, he handed me a photo of what I looked like before the surgery and said I looked much better than before, as if to chide me for questioning the results. I felt rushed and my concerns dismissed. I know that a perfect result from cosmetic surgery is not a given, but I am left wondering if Dr. Kesler is skilled enough at facelifts to call himself an expert, which he is listed as in his profile. I do look firmer than before the surgery, but feel that it could have been better for $18,000. I would advise that if you have enough money, go to a plastic surgeon who deals exclusively with facelifts, instead of one who dabbles in several different cosmetic procedures.

If you want to go to Arrowhead, this is what you'll look like post tummy tuck. Before size 10 and…read moreafter size 10. Dr. Kesler almost killed me. Ended up in ICU and 12 blood transfusions. This is what I look like after spending $16,000 plus thousands in medical bills. If this man had a heart at all, he would have at LEAST offered me my money back after all he put me through.

I suggest finding a different surgeon. Was told incision and scar would be small and not very…read morenoticeable. Scar is wide and long and very noticeable.

From the owner: Caring and Experienced Board Certified Surgeons. Northwest Surgical Specialists, Inc. is a group of…read moregeneral surgeons specializing in robotic, open, minimally invasive, and laparoscopic surgeries. See all of our available medical services that we offer

I am unsure which medical professional occupies the office immediately to the right of the main…read moreentrance and waiting area, but I feel compelled to address a significant concern regarding professionalism and patient confidentiality. While seated in the waiting room, I could clearly hear a discussion taking place from an office with the door left wide open. The conversation involved a prospective employee and included comments such as, "she's been sober for four months," "maybe this is her opportunity for a second chance," and speculation about what a pending background check might reveal. Regardless of the individual's circumstances, discussing sensitive personal and employment-related information in a manner that is audible to patients and visitors demonstrates a serious lapse in professional judgment. As someone who has held leadership responsibilities, I would expect management to understand that conversations involving candidate evaluations, personal history, or background screening information should be conducted privately and with discretion. If I were the candidate being discussed, I would be deeply concerned to learn that such personal matters were being openly shared within earshot of strangers. Respect, dignity, and confidentiality should be afforded to every individual, regardless of their background or current circumstances. Unfortunately, this experience has significantly diminished my confidence in the practice's professionalism, and I will be seeking care elsewhere. I would, however, like to note that the front desk staff were courteous, welcoming, and professional throughout my visit. Their conduct stood in stark contrast to what I observed elsewhere in the office.

Staff were extremely nice!but unfortunately my moms apppointment was at 10 she wasnt called back…read moretil literally 11 she wasnt allowed to eat before her appointment so she was extremely hungry and felt nauseated and weak overall ill rate them 6 maybe 7 out of 10 only because her appointment was at 10 and wasnt called back til 11

no communication- just quick to prescribe and NO interaction to discuss if there is a problem or…read moresolution - just quick to prescribe and bill - office staff LACKS any compassion Not desire to assist patients!!

Dr. Tartaglia has been my doctor for several years without issue. I'm immune-compromised and I…read morerequested that any personnel in my exam room, wear a mask. On previous visits, they have masked. At this visit, the staff, including the doctor, refused to wear a mask. I was told I should find another doctor.